Accoil

?? How soon do you catch the warning signs? A 20% drop in engagement score isn’t just a dip—it’s a churn risk waiting to happen. Are you spotting it early enough to take action? ?? See churn risk fast in apps where you work: https://bit.ly/4bEm50A

Fast adoption doesn’t always mean long-term value. Some features are instant hits and keep users coming back. Others? Easily adopted but quickly forgotten. Then there are those slow burners—hard to pick up, but once mastered, they’re indispensable. ?? Which ones should you double down on? And which need a rethink? ?? See how users really engage. Get the full picture with Accoil. ?? Schedule a demo at accoil.com #CustomerHealth#B2BSaaS #GTMStrategy #Accoil

After hearing from so many leaders at CSC’s Customer Success Summit, there’s a gap between how companies talk about customer health and how they actually act on it. ?? Customer Success teams are stretched thin. Many juggle support, retention, and expansion—but they could drive even more impact if the right data was at their fingertips. When customer health insights are easy to access, they can take the right action at the right time. ?? Health scores are often hand-stitched and unreliable. Sentiment-based scoring feels more like a guess than a strategy. But when it’s data-driven, a health score can paint a clear, substantial picture. Highlighting risks, surfacing opportunities, and guiding the next best move with confidence. ?? Teams are missing out on valuable product usage insights. Many don’t naturally connect user actions, like feature adoption and workflow patterns, to overall customer health. Without that connection, early churn signals go unnoticed, and retention opportunities slip away. ?? So here’s the challenge: How do we help teams move beyond just looking at past data to making proactive, informed decisions that drive retention? At Accoil, we’re making customer health insights impactful and available where teams already work. Because when done right, customer health insights drive retention and smash surprise churn. Let’s make it happen! Get in touch with 2 of our founders, Peter Preston and Kate Caldecott. Book a demo today: www.accoil.com #CustomerHealth #Retention #B2BSaaS #GTMStrategy #Accoil

Your customer didn’t just ghost you—they actually showed you the red flags. You just didn’t see it. ?? Fewer logins. Slower feature usage. Shorter sessions. The signs were there. But by the time you notice, it’s usually too late. So how do you catch churn before it happens? And more importantly… how do you win those customers back? We break it all down—the red flags, the right moves, and the mistakes that push customers away faster. ?? Watch the full video before another customer slips away: https://lnkd.in/g3N5BpXH #CustomerHealth #RetentionStrategy #B2BSaaS #ChurnPrevention #Accoil

Are you talking to your customers enough to know what actually matters? Not all events are equal—some drive real value, while others just... exist. Knowing the difference helps you double down on what’s loved and fix what’s falling flat. Otherwise? Churn might be around the corner. ?? Watch the full video here: https://bit.ly/4ibn2QA #B2BSaaS #RetentionMatters

"To churn or not to churn" - latest video on what to think about.....

No more surprise churn. Know before they go. Most teams wait until customers tell them they’re leaving. By then? Too late. With Accoil, you’ll spot the red flags early, act fast, and turn risk into retention. No more guessing, just proactive customer success that keeps your best customers longer. ?? Less churn, ?? more retention, ?? smarter decisions. Learn more: www.accoil.com #CustomerSuccess #Retention #B2BSaaS #GTMStrategy #Accoil

Which Customer Health Signal Are You Overlooking? ?? When a customer churns, the signs were there—you just have to know where to look. In our latest episode of Marketplace Growth by Accoil, we’re breaking down the key customer health signals that help teams stay ahead of risk, drive expansion, and keep high-value customers engaged. ?? Are you tracking customer health at the event, account, and user level? ?? Can you tell when a big account is slipping away? ?? How do you spot upsell and cross-sell opportunities before they’re gone? Don't wait until it’s too late, start tracking the right signals today. ?? Watch the full video here: https://bit.ly/3DnG07b

What if tracking more actually tells you less? You're logging every metric because more data should mean better decisions, right? But all you’re getting is noise. Signals without clarity. Effort without insight. It’s time to cut through the chaos and focus on what actually moves the needle. ?? Track what you need to understand better. Learn more: accoil.com #CustomerHealth #B2BSaaS #GTMStrategy #ProductLedGrowth #Accoil

See the signs before it's too late! ???? Accoil shows you who's thriving and who's at risk, so you can take action fast. ? Your churn-buster awaits. Learn more: www.accoil.com #CustomerSuccess #ChurnPrevention #CustomerHealth