Access Mercantile Services

Access Mercantile collections team takes a targeted, data-driven approach to debt settlement, instead of using generic methods. By evaluating risk and customer profiles, Access ensure settlement offers are aligned with both creditor and debtor needs, maximizing recovery rates and mutual benefits. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency?#debtsettlement #cashflow #settlementstrategy #marketconditions

The holiday season, particularly Christmas, brings unique challenges for many individuals and families. While it’s a time of joy for some, it often heightens financial stress and emotional strain for others, especially when combined with the current cost of living challenges. For those facing debt, this period can feel overwhelming. At Access Mercantile, we understand the importance of handling debt collection with professionalism and empathy—especially during the holidays. This approach not only preserves customer engagement but also ensures successful outcomes by fostering trust and cooperation. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency?#empathy #engagement #holidayseason

Helping Businesses enhance their Financial Hardship Process: How Access Mercantile, through its integrated collection model is redefining Financial Hardship assistance! Increased attention and sometimes formal action taken by ASIC highlights against financial institutions highlights the importance of managing customer hardship cases in a timely, efficient, and effective way. Responding to customer hardship requests on time and maximising ‘every available opportunity’ to resolve open cases is paramount for financial institutions whilst they also navigate stringent regulatory frameworks. Access Mercantile Services is uniquely positioned to help. At Access we’re supporting clients in: Hardship resourcing – Whether addressing seasonal spikes in hardship cases or handling unique portfolio needs, our flexible approach ensures businesses have the skilled resources they need when they need them most. Hardship engagement – Our ‘knock2Engage’offerng provides additional confidence of best endeavours to engage with customers.?This is particularly useful where customers have identified hardship and have been unresponsive to traditional communication methods. Knock2Engage adds a personal touch by facilitating a professional face to face customer contact to better understand the customer’s circumstances and foster meaningful dialogue. This approach ensures that even in challenging situations, customers feel heard and supported also providing the financial institution with the comfort that they have really strived for case resolution by facilitating a personal visit when all else has failed. Building Trust Through Proactive Customer Engagement At Access, we believe that every interaction is an opportunity to strengthen relationships. By prioritising timely responses, transparent communication, and compassionate engagement, we help our clients build trust with their customers—turning moments of difficulty into opportunities to enhance loyalty and customer retention. In today’s fast-evolving regulatory landscape, organisations need partners who can work with them to test and learn new ways of working, new, and innovative thinking to better serve their customers whilst delivering against core compliance requirements. Access Mercantile Services is proud to be that partner, empowering businesses to thrive while supporting their customers through financial hardship. If your organisation is looking to enhance its approach to hardship management, we’re here to help. Let’s work together to ensure your customers receive the care they deserve. #hardship #engagement #finance #lending #creditmanagement

Corey Bakes – Access Mercantile CFO “ Talks about engaging experts to compliment your business!”?#debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency?#expertservice #expertpeople #experttechnology

At Access, we’re incredibly proud of our ongoing partnership with Carbon Positive Australia, a nonprofit organisation dedicated to reforestation, revegetation, and land restoration across Australia.?We encourage our clients, partners, and industry peers to join us in making meaningful changes that support the health of our planet.?Together, we can make a difference—one tree, one hectare, one project at a time. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency #carbonpositive #CSR #environment

For many vulnerable customers individuals, especially those facing financial hardship, navigating online platforms, completing applications, and/or just trying to work out who to talk to for support can be very overwhelming. ? This is where proactive financial hardship management, using field agents for face-to-face customer visits.?#debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency #financialhardship #trust #support #rapport

Access Mercantile operates with a non-hierarchical flat leadership structure, which enables us to be agile and operate at speed. We treat every customer interaction personally and with the utmost care. Our leadership operates hands on, providing support and guidance as well as gaining a deep understanding of our client needs. Our current suite of valued blue-chip clients appreciate and enjoy the quality of personalised service and attention to detail as they are not forced to navigate complex organisational structures and unnecessary bureaucracy to get information and/or updates. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency #clientservice #servicedelivery #agile #relationshipmanagement

Successful debt recovery is enhanced by an empathetic approach. Access Mercantile prioritizes customer engagement through its Access Credit Eco-system (ACE), focusing on trust, improved customer experiences, open communication, and human connection. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency?#customercare #customerexperience

When speaking with clients, one of the most frequent challenges I hear is: How do we engage customers who have shut down communication? Repeating the same collection activities, such as scripted phone calls from contact centres, or continued unanswered digital attempts often yields diminishing returns.?Access Mercantile offers innovative solutions to engage customers and open communication. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency #customerengagement #clientretention #timelycollections #businessgrowth #businesstips

At Access Mercantile we are proud of all our technological achievements and always place the customer front and centre of what we do. Empowering customers to choose their preferred method of communication allows them to engage with us with ease and improves their experience and trust. Across the broader collection technology eco-system Chatbots play a pivotal communication role. #debtcollection #accessmercantile #debtrecovery #creditmanagement #debtcollectionagency #mercantileagency?#chatbot #automation #customerexperience