8x8

Slow, unreliable experiences in the #contactcenter are out. Better experiences with support for all interaction channels and proactive, #AI-powered self-service are in. https://bit.ly/3Lmz4rD

We're thrilled to continue our partnership with the Southampton Football Club as their Official Business Communications Partner. ?? We're also proud to support the club's staff and ensure that their day-to-day operations run smoothly. With 8x8 #ContactCentre, employees can easily engage with fans across multiple channels and touch points, including spikes in activity around matchdays. Cheers to a fantastic new season — Go Saints! ? Nerea Gandarias, Russell Tilsed #CX #customerexperience #CCaaS

Thank you, Jersey City! We’re appreciative of the customers, partners, executives, and analysts who were able to join us on our second stop of the 8x8 CX Tour. Check out some highlights from today’s #CX thought leadership and strategy sessions: ??Industry analyst Dave Michels and 8x8 CEO Samuel C Wilson kicked off the day with an insightful conversation on today’s CX landscape. ??J.T. Wells SVP - Head of Infrastructure Engineering and Operations, and Maryrose B., Head of Customer Care Center, explained how 8x8 Contact Center (leveraging Workforce Management and Intelligent IVR) is helping them to maximize impact and accelerate growth at Atlantic Union Bank. ?? Joel "Thor" Neeb, author of The Insight Age, once again delivered a captivating presentation and shared helpful tips for businesses to prepare for the #AI era while elevating #customerexperiences. ?? Our event sponsor, Creovai, expanded upon our partnership and elaborated on the benefits of our exclusive technology partner ecosystem. Next stops: Chicago on September 18, Dallas on September 26, and Campbell on October 10 — Sign up here and come join us! https://bit.ly/3XmGiRU Justin Robbins, Chrissy C., Steve Trier #CCaaS #contactcenter #AI

The newest video elevation capabilities in 8x8 #ContactCenter allow agents to visually diagnose and resolve issues, such as property damage or the assembly of a recently purchased product, which streamlines interactions, reduces support costs, and improves the overall #customerexperience. Read more about how these new digital engagement capabilities greatly assist #retail companies, housing associations, and more: https://bit.ly/47n9YTo #CX #housingtech #retailtech

We can't wait to see you soon, Dallas! Register today to join 8x8 and our technology partner Creovai on Sept 26. Together, we'll spark ideas on how to craft the perfect #customerexperience with your #contactcenter team in this free, exclusive event. Joel "Thor" Neeb, Tim Wittbrod, Karina Howell, Steve Trier #CCaaS #CX #AI

What's it like to work at 8x8? Meet our #Team8 Monica C. and get a sneak peek into her life as a Senior Product Manager. ?? Monica is based in Targu Mure?, Romania, and she enjoys starting her days doing cross-functional training. ?? Outside of work, Monica is an avid hiker and traveler and loves spending time out in nature with her three-year-old Jack Russell. ?? ? Get to know Monica here: https://bit.ly/4eBvLJF #Lifeat8x8 #8x8Careers

When your travel reservations change at the last minute and there aren't any human agents available to assist, there's no need to panic — #chatbots can streamline the rebooking process to quickly and easily save the day. Keep wait times short, agents engaged, and customers happy with 8x8 Intelligent Customer Assistant. Learn more here: https://bit.ly/48Hq1e3 #contactcenter #CC #CX #conversationalAI

After our first stop in Atlanta, take a look at these 8 key things we've learned so far on the 8x8 CX Tour: https://bit.ly/4cMjxwk There's still time to meet us in Jersey City on September 12, Chicago on September 18, and Dallas on September 26 — Register today at the link above to join our next lively discussions on the future of employee and #customerexperiences! Justin Robbins #CCaaS #contactcenter #AI

SMS-Magic makes instant communication a breeze by integrating automations and enabling both one-to-one and one-to-many messaging directly within #CRM platforms. As part of our Technology Partner Ecosystem, 8x8 is proud to partner with the SMS Magic team to revolutionize business communications and #customerexperiences. Nitin Seth, CEO and Co-Founder of SMS Magic, says, "We believe this integration [with 8x8 #CCaaS] aligns with our customer needs for advanced messaging functionality that is native to CRMs like Salesforce, HubSpot, and Zoho, but also as a standalone solution." Read about our partnership and why #omnichannel messaging is changing the game: https://bit.ly/4cTMdDB #SMS #WhatsApp #contactcenter #CX

We are proud to share that the 8x8 Professional Services organization has won a Silver Stevie? Award in the #Technology Team of the Year category and a Bronze Stevie? Award in the #CustomerService Team of the Year category in the 21st Annual International Business Awards?. Read more about these recognitions and 8x8’s #CX focus here: https://bit.ly/3zawhz5 The Stevie? Awards, Chuck Emmette #contactcenter #CPaaS #customerexperience #custserv