8x8

A week from today, we'll be in Orlando for #ICMIccExpo. ???? ??We're stoked to show you how 8x8's #AI-enabled #ContactCenter is helping businesses plan, manage, and optimize customer and employee experiences. Stop by booth #313 for an 8x8 demo, or request an onsite meeting with our 8x8 team ?? https://bit.ly/4gqnwBV #CC #CCaaS #CX

The 5-day workweek is officially on life support ??. 61% of leaders predict that 3- or 4-day workweeks will be the norm by 2030. Less work, more balance. Sounds pretty revolutionary to us. Want to see what else is changing? Check out our Future of Work: 2030 Vision Report. https://bit.ly/47ImfC1

Our engineering teams are preparing for the adoption of new #continuousintegration technology and recently participated in a fun #hackathon to sharpen their knowledge and tooling. ?? Our #Team8s were glad to enjoy a bit of friendly competition while moving onto the new tech stack. #Lifeat8x8 #8x8Careers #8x8TechVillage

That's a wrap on the first full leg of the North America 8x8 #CX Tour! Our US events concluded this week at 8x8 global headquarters in Campbell, CA. Here's a summary of our NA finale: ?? Joel "Thor" Neeb, author of The Insight Age, kicked off the day with his epic #AI-era keynote and provided valuable tips for businesses to improve their CX. ?? Kate Boyle of AdvancedMD and Mark G. of Acer starred in our fireside chats on how 8x8 has helped their organizations succeed and how they’ve taken their #contactcenter experiences to new heights. ?? Our trusted partner and event sponsor, Creovai, once again demonstrated the collaborative potential of leveraging the 8x8 Technology Partner Ecosystem to elevate #customerexperiences. Neil Titcomb ?? Chrissy C., 8x8 Director of Product Marketing for #CCaaS, discussed the newest trends and innovations in the CX space, re-emphasizing that CX is a collective company responsibility across all departments. ?? Attendees enjoyed rich conversations and shared ideas to enhance their CX strategies and lead the future of the industry. Thank you to all the customers, partners, and analysts who joined us in various cities across the US these last couple months. We're excited to pick back up with the EMEA leg of the tour in London and Manchester in mid-November: https://bit.ly/3XV1vm8

We did it again! For the 13th year in a row, we’re thrilled to announce that 8x8 has been recognized as a Leader in the Gartner? Magic Quadrant? for #UCaaS. Our goal at 8x8 is to be a trusted partner to our customers by helping them bridge the #CX gaps within their organizations and unleash their true potential. We believe we’re able to do that by seamlessly integrating #unifiedcommunications and #contactcenter capabilities into one platform. Download the report: https://bit.ly/3ZWlLXf #CCaaS #EX #CX #IT

Let’s toast to #CX transformation and the #contactcenter. ?? After the #CCExpo Welcome Reception on Oct. 22, come enjoy an open bar, music, and hors d'oeuvres with 8x8 and Cognigy in the Tahitian Room at the Loews Royal Pacific Resort from 7-9 PM. RSVP here: https://bit.ly/3Y0DB8N ICMI #CC #CCaaS

Diana Rosca, 8x8 Commission Analyst, recently won our internal contest to throw out the ceremonial first pitch at a Kansas City Royals game. ? Diana and her husband, who live in Romania, enjoyed an all-expense-paid trip to the US together for this experience. Happy to report they did an awesome job and had a fantastic time! ?? #Lifeat8x8 #Team8s

The North America leg of the 8x8 #CX Tour ends on October 10 at 8x8 headquarters in Campbell, CA. Customers and partners are invited to join us for this free half-day event filled with dynamic sessions and top-notch networking opportunities. Let's share ideas to enhance #customerexperiences and inspire your contact center team. #CCaaS #AI

We’re not here to sit still. We’re continuously pushing the boundaries of what’s possible in the #contactcenter. Don’t believe us? Take a look at this #weeklyroundup of 8x8 in the news and see how we’re partnering with organizations to unify #CX across the entire business and power customer ambition. ??? https://lnkd.in/eJdFjpea ??? https://lnkd.in/e_bDn-tf ??? https://lnkd.in/ev8Jpk9H ??? https://lnkd.in/es8ry8Un ??? https://lnkd.in/eYqxSXnH

Happy October 3rd, AKA #MeanGirlsDay, to those who celebrate. If we had a #BurnBook of #customerexperience bullies that kill our vibe, it would include: -Having to re-explain your issue to multiple different agents -Technical difficulties or support disruptions -Long wait times -Confused chatbots that send you in circles