Honored to be recognized as TravelAbility Innovation of the Month! Read their article: https://lnkd.in/epd4558N
Innovation of the Month: 360 Direct Access Imagine a world where Deaf and hard-of-hearing individuals have direct, real-time access to customer service—without frustrating delays, miscommunications, or third-party barriers. That’s exactly what 360 Direct Access is making possible! Founded by Craig Radford, who is Deaf himself, 360 Direct Access is revolutionizing communication with: ? 360 Direct Video – A first-of-its-kind equitable customer service solution ? AI-driven sign language recognition & avatars to enhance accessibility ? On-demand Video Remote Interpreting (VRI) via QR codes for seamless in-person interactions ? Trained Deaf representatives to provide native-language customer support Their impact speaks for itself—reducing call times by 42%, increasing engagement with Deaf customers by 533%, and creating a more inclusive world across industries like finance, telecommunications, government, travel, and retail ?? Read the full article: https://lnkd.in/epd4558N ?? Stay ahead with the latest accessibility innovations! Subscribe to the TravelAbility Insider Newsletter: https://lnkd.in/gT-sAFEF #TravelAbility #AccessibleTech #DeafInclusion #InnovationOfTheMonth #360DirectAccess #DisabilityInclusion #equityinaccess Image Description: features a TravelAbility Insider Feature banner at the top, highlighting "Innovation of the Month" in bold green text. Below, the focus is on "360 Direct Access" in large blue text. The central visual shows a smiling woman wearing glasses and a white sweater, signing in American Sign Language (ASL). Next to her is the 360 Direct Access logo, along with icons representing communication tools such as speech bubbles, a group of people, and a smartphone. The bottom text explains that 360 Direct Access provides AI and human solutions to support the deaf, hard of hearing, and signing community.