20 years ago, Avinash Kaushik said something like, for every $10 you spend on analytics software, you should be spending $90 on smart data people.
And yet, here we are.
Most companies have flipped that equation (probably even worse now with "AI").
Billion-dollar brands are replacing their data experts with AI agents some kid whipped up using Claude over the weekend.
Data vendors announcing their 18th round of funding, which means the market will be attacked by even more sales FUD pushing us to buy even more tools we don't need because...NOW WITH AI??
But i'm not sure more tools, even AI agents promising to magically answer all our questions, are going to fix much.
In fact, i'll argue they are going to amplify existing problems that fundamentally are not technology problems:
- Low data literacy rates (people don't know how to use the data they have)
- Non-existent data governance (20 different definitions for what a purchase is)
- Dirty, untrustworthy data (garbage in, garbage out)
- Lack of senior executive support (because "data-driven" sounds nice in theory, until it conflicts with egos)
Do we really need more tools right now or do we need to actually, perhaps 20 years too late, invest in the people and frameworks that make the data useful in the first place and then align our tools, and the AI that will automatically make everyone in the org a 10x analyst, accordingly?