How Employee Feedback Guides LinkedIn’s L&D Efforts in APAC

As an employer, LinkedIn relies on its L&D team to enable its people to do the best work of their career. In turn, its L&D team relies on employee voices to guide their efforts.

“Employee feedback is a gift,” said Ann Ann Low, LinkedIn’s Senior Director of L&D in APAC. “It offers insight into what our people care about most, highlights what’s working well and what could work better, and, perhaps most importantly for L&D, offers signals to help shape our learning and development agenda.”

Timely conversations 

Getting employee feedback took on greater urgency with the COVID-19 outbreak. In a situation characterised by change and uncertainty, and in the absence of face-to-face engagement, LinkedIn started running monthly pulse surveys in April 2020. 

Five minutes and a handful of questions later, these pulse surveys provide a good indication of employees’ concerns and the type of support they need.

In the past month, the pulse survey uncovered that some employees were struggling to work productivity while working from home due to longer hours and lower work-life balance. The L&D team immediately focused on implementing short live virtual workshops covering topics like prioritisation, recognition, and learning to set -up clear boundaries. In addition, to enable learning on the go, the team also customised a learning path to accompany these workshops so that employees are able to continue learning offline.

The conversation starter 

LinkedIn is able to engage employees in dialogue with speed, ease, and efficiency because it uses Glint to power its surveys. 

The platform is easy to use with an intuitive design and provides real-time insights made possible by proprietary technology and machine learning techniques. Survey results are ready immediately and go beyond measurement. Glint is able to offer recommended actions because the platform is integrated with research-backed people science that connects actual measurement to recommended actions and projected business results.

“Surveys provide the signals and LinkedIn Learning enables us to offer just-in-time content that is relevant and impactful. Coupled with our live virtual workshops, flipped classroom, and micro-learning approaches, these enable us to continue providing value to our employees,” said Ann Ann. 

The monthly pulse surveys are just one of several sources that LinkedIn’s APAC L&D team uses to understand employee sentiment and align its learning agenda with employee needs. Others include its quarterly Employee Voice Surveys as well as post-L&D workshop feedback and learner surveys. 

To learn more,  download the full case study.