You've got a client waiting on a deadline extension. How can you keep them informed and satisfied?
How do you manage deadline extensions? Share your strategies for keeping clients happy.
You've got a client waiting on a deadline extension. How can you keep them informed and satisfied?
How do you manage deadline extensions? Share your strategies for keeping clients happy.
-
To keep a client informed about a deadline extension, communicate clearly and politely. Let them know about the delay, request a specific amount of extra time, and reassure them that you're committed to delivering quality work. Thank them for their understanding and offer to answer any questions they have.
-
Deadline extensions can be tense! To keep clients informed and satisfied, I: "Communicate promptly and transparently. I send a personalized update, explaining the reason for the delay and proposed new timeline. To show I'm on top of it: I provide regular progress reports. I set realistic expectations. I offer solutions or alternatives. I show appreciation for their patience. I deliver quality work, no compromises. Example update: 'Hi [Client], I'm working diligently on your project. Due to [reason], I need an additional [time]. I'll deliver top-notch results by [new deadline]. Your patience is invaluable. Let's discuss any concerns.' By being proactive, empathetic, and solution-focused, I maintain trust and satisfaction."
-
To keep your client informed and satisfied while waiting on a deadline extension, you can: Communicate Proactively: Update them regularly on the status of their request. Set Clear Expectations: Let them know when they can expect a decision or new deadline. Express Appreciation: Thank them for their patience and understanding. Provide Alternatives: If possible, offer interim solutions or adjustments to their project. Stay Available: Encourage them to reach out with any questions or concerns during the wait.
-
To keep your client informed and satisfied during a deadline extension, maintain proactive communication. Clearly explain the delay, propose a new realistic timeline, and reassure them of your commitment to quality. Express gratitude for their patience and offer interim solutions if possible. Stay accessible for any queries or concerns they may have.
-
Hit ‘em with the news early: Don’t wait for them to ask, “Hey, where’s my project?” Be the first to break the news like a weather forecast – sunny with a slight chance of delay. Blame the right villain: Be honest, but with a dash of fun – “The creative process hit a traffic jam, but we’re clearing it up!” Offer a game plan: Share your updated timeline like you’re plotting the comeback in the last quarter. Let them know you’ve got a winning strategy. Keep ‘em in the loop: Send updates like you’re delivering breaking news – “Project is 50% done, and looking good. Stay tuned for more awesomeness!” The key? Make them laugh, keep them in the loop, and show you’re still the hero of this story!