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You've faced a safety incident at work. How can you ensure it doesn't happen again?

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When a safety incident occurs at work, it's a wake-up call to reassess and reinforce safety protocols. Understanding what went wrong is the first step in preventing future accidents. You might feel shaken or concerned, but this is an opportunity to make your workplace safer for everyone. By taking proactive measures, you can turn an unfortunate event into a catalyst for positive change, ensuring that the same mistake doesn't happen twice. Remember, safety in the workplace isn't just about compliance; it's about creating an environment where everyone can perform their duties without fear of injury.

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Robson Richers

PDG chez Richers Prévention | Prévention des Risques Professionnels
Pavan Kumar Rao

Director, BESAFE , Safety Trainer, Ex VP and Head - HSEF| Proficient to lead Organisation’s Journey to Zero Harm…

1 Incident Analysis

After a safety incident, conducting a thorough analysis is crucial. You need to gather all the facts: what happened, when, where, and how. Speak with witnesses and those involved to get a clear picture. Identify the root cause of the incident—was it a procedural error, equipment failure, or a lapse in training? Understanding the underlying issue is essential to prevent recurrence. This analysis should be detailed and unbiased, focusing on constructive solutions rather than assigning blame.

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Pavan Kumar Rao

Director, BESAFE , Safety Trainer, Ex VP and Head - HSEF| Proficient to lead Organisation’s Journey to Zero Harm, Safety Culture Transformation, HOP, Psychological Safety, ESG | Super Critical Power Plant Commissioning
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We call them Learning Event because all incidents give us learning. We focus on what failed rather than who failed. Always there are multiple causes and not a single root cause. We always aim to bring systemic improvements to prevent reoccurrence.

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Robson Richers

PDG chez Richers Prévention | Prévention des Risques Professionnels
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Astuce : Après chaque incident de sécurité, la première étape est de prendre du recul pour analyser en profondeur ce qui s'est passé. Impliquez toute l'équipe dans ce processus pour recueillir différents points de vue. Une méthode que j'aime bien utiliser est le "5 Pourquoi" : poser la question "Pourquoi ?" jusqu'à ce que vous atteigniez la cause profonde. Cela permet de comprendre non seulement ce qui s'est passé, mais aussi pourquoi cela s'est produit, et de prévenir efficacement la récurrence.

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Jon Nakapalau, CHSO, CPO

Physical Security Consultant
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Identifying both internal/external synergies is critical when doing a RCA. Make sure to look at both perspectives in order to constructively address the issues.

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2 Corrective Actions

Once the cause is identified, you must develop and implement corrective actions. These might include revising safety protocols, improving equipment, or providing additional training to employees. It's important that these actions are specific and actionable, directly addressing the issues that led to the incident. You should also set clear timelines for these actions to be carried out and ensure that they are communicated effectively to all staff members.

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Robson Richers

PDG chez Richers Prévention | Prévention des Risques Professionnels
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Une fois l'analyse terminée, définissez des mesures correctives précises et réalistes. Un conseil que je donne souvent est de prioriser ces actions en fonction de leur impact sur la sécurité. Commencez par les changements qui peuvent avoir l'effet le plus immédiat. Impliquez les personnes directement concernées dans la mise en ?uvre des solutions ; cela renforce l'adhésion et assure que les mesures prises sont pertinentes et applicables sur le terrain.

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Jon Nakapalau, CHSO, CPO

Physical Security Consultant
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After a corrective action has been implemented you should still question the degree to which it will be effective and actionable within SOP.

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3 Training Reinforcement

Reinforcing training is a vital step in ensuring safety incidents don't repeat. You should review your current training programs to see if they adequately cover the risks associated with the job. If gaps are found, update the training materials and sessions accordingly. It's also beneficial to hold refresher courses regularly, not just after an incident, to keep safety procedures top of mind for your team.

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Robson Richers

PDG chez Richers Prévention | Prévention des Risques Professionnels
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Astuce : Les incidents sont souvent des signaux qu'une formation supplémentaire est nécessaire. Lors de mes sessions, je recommande toujours de réviser et d'adapter les formations existantes en fonction des incidents survenus. Intégrer des scénarios réels, issus des incidents analysés, permet aux participants de mieux comprendre les risques. La formation devient ainsi plus concrète et efficace, car les travailleurs se reconnaissent dans les situations présentées.

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4 Safety Culture

Cultivating a strong safety culture within your organization is more than just following rules; it's about creating an ethos where safety is a shared responsibility. Encourage open communication about safety concerns and make sure employees feel comfortable reporting potential hazards without fear of retribution. Recognize and reward safe behavior to reinforce its importance. A robust safety culture can often prevent incidents before they occur.

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Robson Richers

PDG chez Richers Prévention | Prévention des Risques Professionnels
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Pour qu’un incident ne se reproduise pas, la sécurité doit être vécue au quotidien. Créez une culture où la sécurité est l'affaire de tous. Je conseille d'encourager l'expression libre des préoccupations liées à la sécurité, sans crainte de représailles. Quand chacun se sent responsable, les risques diminuent. Partagez régulièrement des succès, comme des mois sans accident, pour renforcer cette culture positive.

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5 Monitoring and Review

Implementing changes is only part of the solution; you also need to monitor their effectiveness. Regularly review the new procedures and policies to ensure they're being followed and are effective in reducing risks. This should be an ongoing process, with adjustments made as necessary. Remember, workplace safety is dynamic, and continuous improvement is key to adapting to new challenges.

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Jon Nakapalau, CHSO, CPO

Physical Security Consultant
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Periodic audits of your corrective action plan (CAP) will allow 'linkage' to other metrics that will enhance the improvement curve in your area of responsibility.

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6 Feedback Loop

Establishing a feedback loop is essential for continuous improvement in workplace safety. Encourage employees to provide input on the safety measures and their concerns. This feedback can offer valuable insights into potential weaknesses in your safety strategies and help tailor future training and policies. By actively listening to your team, you create a collaborative environment where everyone contributes to a safer workplace.

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Robson Richers

PDG chez Richers Prévention | Prévention des Risques Professionnels
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Assurez-vous de mettre en place un solide retour d'expérience. Recueillez, analysez et intégrez les retours après chaque incident ou presque-accident. Organisez des séances de débriefing pour renforcer les enseignements tirés et ajuster continuellement vos pratiques. La sécurité est un processus dynamique qui s'améliore avec l'expérience de chacun.

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You've faced a safety incident at work. How can you ensure it doesn't happen again?

1

2

3

4

5

6

1 Incident Analysis

2 Corrective Actions

3 Training Reinforcement

4 Safety Culture

5 Monitoring and Review

6 Feedback Loop

Workplace Safety

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You've faced a safety incident at work. How can you ensure it doesn't happen again?

1

2

3

4

5

6

1 Incident Analysis

2 Corrective Actions

3 Training Reinforcement

4 Safety Culture

5 Monitoring and Review

6 Feedback Loop

Workplace Safety

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