You’re working in a customer service role. How can you manage stress and stay resilient?

I believe managing stress and becoming resilient starts even before identifying my stress triggers. I would start with having a mindset that answers the question about why I'm doing what I'm doing, what to be gained of it and what's at stake. I won't be able to manage my stress if I'm afraid of not hitting a certain KPI or getting a bad review,...etc. So, I'd let go of my concerns over the particular figures and metrics and I'd focus ONLY on what's within my sphere of influence. And I'd celebrate the fact that no matter how good I am at what I do, some customers are not going to be happy with my company's products/services and there's nothing I can nor need to do about it.

Knowing what sets off your stress is the first step to managing it. Do you get overwhelmed by a busy workload? Do difficult customers make you tense? Once you pinpoint those triggers, you can start to find solutions or ways to lessen their impact.

I worked in a Customer Support Department for 7 years before being promoted to a product manager and in that time, I learned that the easiest way to de-stress was to read and exercise every day. The monotony of answering the same phone calls and performing the same tasks every day can easily be relieved with a long narrative from a history book, Political Science book, or even a Biography. The Steve Jobs biography gave me incredible insight into what I was doing in the Customer Support Department and inspired me to go on to achieve IT certifications to complement my career. The Daily Exercise gave me determination and endurance to keep in my role for as long as it took to achieve the next level.

My approach is: 1. To take a positive outlook on how any inputs from the customer can contribute to the overall project objectives and goals 2. Not to take the work personally 3. Discuss my doubts and understanding with the Team and try to get a different perspective

I totally agree with what was said. It's then my experience that if I mentally put myself in the customers' shoes then the service I provide would hopefully be more beneficial.

It's easy to forget about yourself when you're helping others. Make time for things that help you relax and recharge. This could mean short breaks for a walk, deep breathing exercises at your desk, or making sure you nourish yourself with healthy foods.

Eating the right thing and getting outdoors, helped me mentally and physically reach the next level. I was able to maintain a steady focus for 10 years by eating, exercising, and studying at the same time every day. I learned what my body could tolerate for consumption. I excelled at consuming healthy and wholesome things. I did not drink alcohol; I did not smoke; I did not vape. Do this...and you will thrive.

Exercise, meditate, read, channelise your thoughts and actions towards greater deeds and impacts. Withdraw from smaller talks. Negative thoughts n actions don't deserve a single minute in successful people lives.

Actualmente todos vivimos en el que el trabajo "era para ayer", nuestro ritmo acelerado nos comienza a hacer mecánicos y con ello perdemos foco de nosotros. Hoy debemos entender que nuestra salud física, mental y emocional deben estar equilibradas para que podamos rendir en nuestro trabajo, ya que faltando una de ellas, inmediatamente el rendimiento se ve afectado y con ello el estrés ataca, siendo así un círculo vicioso.

You get burnout with out knowing it you just feel your exhausted and drained of every ounce of physical and emotional energy from your body. Simple selfcare means, workout, go out with friends and have a Spa day! and most importantly have some one to talk too not a therapists but a friend!

There are a lot of great books, YouTube Videos, and articles out on the internet that will help anyone in any situation get into a motivated and prosperous mindset. It takes discipline and good attitude to keep at it every day and make sure that you see progress. Don't give up and find your safe zone.

Customer service can be tough. Instead of dwelling on negative interactions, shift your thinking. Remind yourself of times you've successfully helped someone. Focusing on the good builds resilience.

Nem sempre é simples manter uma mentalidade positiva. Contudo, é muito importante ser gentil e generoso consigo mesmo. Ninguém é mais cruel do com a gente do que nós mesmos. Mantenha-se a salvo de suas próprias críticas, muitas vezes s?o mais cruéis que as externas.

Maintaining a positive mindset in customer service involves focusing on the bright side of situations, finding opportunities for growth in challenges, and embracing a solution-oriented approach. It's about reframing negative experiences as learning opportunities and acknowledging the value of each interaction, even if it's difficult. By adopting a positive outlook, customer service professionals can stay motivated, resilient, and better equipped to handle whatever comes their way.

In my experience start each day with a positive message to yourself! By speaking positive from your mouth and truly believe it, the brain accepts what your mouth speaks which will in turn deliver positive results. The mouth and brain are each powerful on their own; using them together you manifest your everyday outcome. Even when you feel things are going bad, take a step back, breathe and speak/believe positive energy; I promise you the day will speak for itself!

You're not alone! Talk to your team, manager, or a trusted mentor for support. Ask for feedback too – it can reveal areas where you might improve your stress-handling skills.

Each and every moment to be monitored with strategic efforts and of course confidence to be developed in team, which helps fighting stress levels with comfort.

I believe the hardest thing not knowing you indeed need help and moreover accepting that. is very important. The major factors are Ego and Attitude. Simply drop your ego and change your attitude ask your team mates and colleagues, manages.

Understanding your break point is important, know when to ask for help and delegate duties. This will help to make you more productive

Seeking support doesn't make u smaller or weaker. It gives you a reflection of the honest improvements to be made, when done right.

Look for opportunities to build your skillset. Could training help you handle difficult callers better? Learning new strategies empowers you and reduces feelings of being overwhelmed.

Continuing learning to be stronger in our fields is crucial. Application of the same and taking it to the world around will act as a strategic and automatic enabler of the desired results and beyond.

Desde mi experiencia entendí que el error no es malo siempre y cuando lo capitalices y uses a tu favor, por medio del cual aprendas. En el área de servicio al cliente es importante la escucha activa para que sobre ello podamos tener mejores soluciones.

Always hear what's the customer saying as full. And identify issues accordingly. Most of the issues would be falling under the service creiteria. Some not, so hearing the customer properly is important. Always use wokflow while on call.

It's easy to focus on what went wrong. Take time to acknowledge your successes, big and small. This will boost your morale and remind you of your value.

Every small achievement matters and it releases the element of satisfaction in ur brain, which sets u in a more productive mode.

One can excel in customer service role only if the mindset is aligned to handle the complexities of the profile. Certain basic behavioral skills need to be a part of one's nature: smile, welcoming facial expressions, active listening, and going the extra mile for the customer. Stress happens. Remind yourself that it could be the nth number of customer that you might be serving during the day, but for the customer it is his first interaction with you - the face of the company you are working for. Thus, treat him, delight him exactly the way he wants to.

Listen Actively to the 'voice of the customer', understand what they require or what is the nature of the complaint (if it's a complaint), have a very clear understanding of your company's policies and grievance procedure in each of the scenarios, get trained (in-house) in real life case studies, after the first call/ interaction with the customer, have a follow up with them to understand if the issue has been resolved or not, assist them with the escalation system wherever required, and finally find out from the customer whether they are satisfied with the support received from your side.

Se autoconhe?a. Se você é mais analítico, busque completar sua equipe com pessoas diferentes de você, desta forma o crescimento e as entregas ser?o muito mais positivas. Outro ponto muito relevante é: reconhe?a seus limites, n?o deixe que na pressa por fazer um bom trabalho seu limite seja ultrapassado.

Keep in mind, most customers just want to be heard and respected. Additionally, a smile goes a long way. If possible a complimentary gift smooths small misunderstandings. Go the extra mile with eye contact and a helpful hand/ suggestion.