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You're working with a cross-functional team in Business Architecture. What are the key considerations?

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Business Architecture (BA) is a discipline that helps organizations align their strategy, processes, capabilities, and technology to deliver value to customers and stakeholders. Working with a cross-functional team in BA can be challenging but rewarding, as you need to consider different perspectives, goals, and constraints. In this article, we will discuss some of the key considerations for collaborating effectively with a cross-functional team in BA.

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Gaurav Mehta
AYMAN AMER

Lead Consultant l Chief Enterprise Architect l Digital Transformation Expert l BIZAGI? l PMP?, OCEB?, TOGAF?, SIX…

1 Define the scope and vision

One of the first steps in any BA project is to define the scope and vision of the desired outcome. This involves identifying the problem or opportunity, the stakeholders, the value proposition, and the high-level requirements. You need to communicate this clearly and consistently to your cross-functional team, as well as to the sponsors and decision-makers. A scope and vision statement can help you align your team around a common purpose and direction, and avoid scope creep and ambiguity.

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Gaurav Mehta
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In any business analysis (BA) project, defining scope and vision is paramount. It entails pinpointing the problem or opportunity, stakeholders, value proposition, and high-level requirements. Clear and consistent communication to the cross-functional team, sponsors, and decision-makers is crucial. A well-crafted scope and vision statement fosters alignment among team members, preventing scope creep and ambiguity. For instance, in developing a new mobile app, a concise scope statement delineates its features, target audience, and key objectives, ensuring everyone understands the project's focus and goals.

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Jason Bieber

RevOps advisor. Business systems architect. Solution delivery executive.
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Introduction and orientation to Business Architecture standards, practices, and artifacts can accelerate the initiation of functional owners into the BA contributors team. Use some well-exercised artifacts from a specific BA methodology or guild to illustrate the scope and intention that leads to "What Good Looks Like" as an effective way to calibrate stakeholder efforts and expectations. Align the scope and vision of the BA practice to the larger organization's top objectives to measure and reflect the direct impact the BA program has on the company mission. Measure where the target areas are. Adapt measurements to discoveries and changes. Adopt external reference standards where absent.

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2 Establish roles and responsibilities

Another important consideration is to establish roles and responsibilities for each member of your cross-functional team. This includes defining the skills, expertise, and authority of each role, as well as the expectations and deliverables. You also need to assign a BA lead or facilitator who can coordinate the team activities, manage the communication, and resolve any conflicts or issues. A roles and responsibilities matrix can help you document and clarify the roles and responsibilities of your team.

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3 Use a common language and framework

A cross-functional team in BA may consist of people from different backgrounds, disciplines, and functions, such as strategy, operations, IT, finance, marketing, and so on. This means that they may have different terminologies, assumptions, and mental models. To avoid confusion and misunderstanding, you need to use a common language and framework for your BA project. This includes using standard BA concepts, methods, and tools, such as business models, value streams, capabilities, business rules, and so on. You also need to define and agree on the key terms, acronyms, and definitions that you will use throughout the project. A glossary or dictionary can help you create and maintain a common language and framework for your team.

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Jason Bieber

RevOps advisor. Business systems architect. Solution delivery executive.
(已编辑)
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Initiating with a set of standard frameworks and methods will provide good early traction for participants across the stakeholder spectrum. Balance the use of institutional language and legacy dialect with the adoption of standardized taxonomy. Common units of measure, categorization structures, data definitions, or activity contexts will provide an on-ramp for new stakeholders to orient. Specialized, branded, or provincial vernacular can provide resonance to a targeted audience and indicate important innovation that distinguishes this business from competitors. Aligning across functions to identify, correlate, and quantify information similarly builds an operational trust which serves to expedite processing and decision-making.

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4 Leverage the diversity and expertise

One of the benefits of working with a cross-functional team in BA is that you can leverage the diversity and expertise of your team members. Each member can bring different insights, perspectives, and ideas to the table, which can enrich your analysis and design. You need to encourage and facilitate the participation and contribution of your team members, as well as respect and appreciate their views and opinions. You also need to foster a culture of learning and sharing, where you can exchange knowledge, feedback, and best practices. A brainstorming session, a workshop, or a peer review can help you leverage the diversity and expertise of your team.

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5 Manage the collaboration and communication

A cross-functional team in BA needs to collaborate and communicate effectively throughout the project lifecycle. This involves planning, executing, monitoring, and controlling the team activities, as well as reporting and presenting the results. You need to choose the appropriate collaboration and communication tools and channels for your team, such as email, chat, video conferencing, document sharing, project management software, and so on. You also need to establish the frequency, format, and content of the communication, as well as the feedback and escalation mechanisms. A collaboration and communication plan can help you manage the collaboration and communication of your team.

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6 Evaluate the performance and outcomes

The last consideration is to evaluate the performance and outcomes of your cross-functional team in BA. This involves measuring and assessing the quality, timeliness, and effectiveness of the team deliverables, as well as the satisfaction, engagement, and alignment of the team members. You need to collect and analyze the relevant data and metrics, as well as solicit and incorporate the feedback and lessons learned from your team and stakeholders. You also need to recognize and celebrate the achievements and successes of your team, as well as identify and address the gaps and challenges. An evaluation and improvement plan can help you evaluate the performance and outcomes of your team.

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Jason Bieber

RevOps advisor. Business systems architect. Solution delivery executive.
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"Measure twice, cut once", is as true for a Business Architecture endeavor as with a construction project. Initial calibration, correlation, and alignment of business performance measures across functional and organizational boundaries is crucial to claim any consensus of success for the journey. Adapt the initial instrumentation or augment it to indicate the evolving shape of business performance during its change. Showing the heritage gauges and measures alongside modernized metrics which inform current operations can instill trust through transparency for stakeholders removed from the BA action team. Invite feedback. Inquire about obstacles. Invest in the BA team to spread the benefits and identify pitfalls.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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AYMAN AMER

Lead Consultant l Chief Enterprise Architect l Digital Transformation Expert l BIZAGI? l PMP?, OCEB?, TOGAF?, SIX SIGMA YB
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The most important thing is to keep a communication clear and manageable to ensure effective collaboration among team members. Ensure that all team members have a clear understanding of the overall business architecture goals and objectives. Facilitate knowledge sharing among team members to bridge gaps in understanding and expertise. Establish clear conflict resolution mechanisms to address conflicts correctly and maintain team harmony.

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Victor Cuevas

Developing AI Courses to Upskill the Workforce & AI Driven Solutions to Positively Impact the Bottom Line
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Knowledge Sharing is a critical piece to the equation. Creating a culture to continually share information can lead to innovative solutions.

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You're working with a cross-functional team in Business Architecture. What are the key considerations?

1

2

3

4

5

6

7

1 Define the scope and vision

2 Establish roles and responsibilities

3 Use a common language and framework

4 Leverage the diversity and expertise

5 Manage the collaboration and communication

6 Evaluate the performance and outcomes

7 Here’s what else to consider

Business Architecture

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You're working with a cross-functional team in Business Architecture. What are the key considerations?

1

2

3

4

5

6

7

1 Define the scope and vision

2 Establish roles and responsibilities

3 Use a common language and framework

4 Leverage the diversity and expertise

5 Manage the collaboration and communication

6 Evaluate the performance and outcomes

7 Here’s what else to consider

Business Architecture

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