You're troubleshooting a client's system remotely. How can you ensure data security during the process?

What I have found helpful in ensuring data protection is to use encryption softwares, VPNs and use of 2fa or MFA and storing data on cloud

1- Always use a secure and encrypted connection such as VPN or secure remote desktop tools. Avoid unsecured public Wi-Fi networks. 2- Ensure strong authentication methods are in place, such as two-factor authentication (2FA) for accessing the client's systems. 3- Only access the minimum amount of data necessary for troubleshooting. 4- If transferring files or data, use encryption methods (AES-256) to protect data in transit and at rest. 5- Inform the client before accessing their system, and let them know what will be accessed and why. 6- Maintain & monitor detailed logs of the remote session for accountability and audit purposes. 7- Ensure all remote sessions are properly terminated once the troubleshooting is done.

La conexión segura es el principal punto a tener en cuenta, pero el resto de los puntos mencionados también son muy importantes. Tanto para brindar soporte de forma remota como así también para el trabajo de remoto de los usuarios, El uso de 2FA es importante, y en el caso de no contar con ello el evitar que queden grabadas las contrase?as de conexión. Implemente Fortigate y Forticlient dando solución a los problemas de seguridad en las VPN de los usuarios de la empresa para el trabajo Home Office.

Access control is one of our first lines of defense. It is important to have good authorization and authentication methods to ensure that those who access are who they claim to be and that they are authorized. Similarly, granting access only to what is necessary and with the required privileges are practices that will improve our data security. Many intrusions can fail thanks to these control systems. If you see someone where they shouldn't be, please report it.

As we know, data non-repudiation is important. Monitoring activities and having these records serve as support in forensic investigations and ensure legitimate evidence, whether it's data modification, deletion, etc. This practice is crucial for forensic activity.

Educating clients is a good practice; it is beneficial for both the client and the company. It is well known that social engineering is one of the most exploited attacks and affects many people. It is important to educate our clients about these threats to prevent incidents. When I interact with a client, I always provide advice on handling personal data, which is a good attempt to encourage clients to collaborate actively.