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You're a System Administrator and want to evaluate your organization's effectiveness. How can you do it?

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As a system administrator, you are responsible for managing and maintaining the IT infrastructure of your organization. But how do you know if you are doing a good job? How do you measure your performance and identify areas for improvement? How do you communicate your value and achievements to your stakeholders? In this article, we will explore some ways to evaluate your organization's effectiveness as a system administrator.

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AURELE TIOGOUONG

Multiplatform Systems engineer /database administrator and IT support specialists.

1 Define your goals and metrics

The first step to evaluate your effectiveness is to define your goals and metrics. What are the expected outcomes and deliverables of your role? What are the standards and best practices that you follow? What are the key performance indicators (KPIs) that you track and report? These may vary depending on your organization's size, industry, and culture, but some common examples are availability, reliability, security, scalability, efficiency, and customer satisfaction. You should align your goals and metrics with your organization's vision, mission, and strategy, and make sure they are SMART (specific, measurable, achievable, relevant, and time-bound).

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AURELE TIOGOUONG

Multiplatform Systems engineer /database administrator and IT support specialists.
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To evaluate the effectiveness of the organization's systems administration, conduct regular performance assessments using key metrics such as uptime, response times, incident resolution rates, and user satisfaction surveys. Analyze trends and patterns in system performance and user feedback to identify areas for improvement. Additionally, review compliance with industry standards and best practices, such as security protocols and patch management procedures. Engage in continuous professional development to stay updated on the latest technologies and methodologies, ensuring the organization remains efficient and resilient in its IT operations.

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Mohsin Ali

MCT | MCSA | IT Support & Services Management | SEO Manager
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1. Goal Achievement: Review your organization's goals. Are they meeting targets for sales, production, or customer satisfaction? This provides a high-level view of overall effectiveness. 2. Internal Processes: Look at internal processes you directly interact with. Are systems and applications up-to-date and reliable? Is user downtime minimized? Efficient internal processes contribute to overall effectiveness. 3. Employee Feedback: Consider employee surveys or anonymous feedback channels. Happy and productive employees are a sign of a well-run organization. 4. Industry Benchmarks: Research industry benchmarks for IT uptime, security incidents, or resolution times. Compare your organization's performance to identify areas for improvement.

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AURELE TIOGOUONG

Multiplatform Systems engineer /database administrator and IT support specialists.
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That's a succinct and comprehensive plan for keeping work engaging until retirement! By completing projects, documenting processes, mentoring colleagues, and embracing new challenges, you're ensuring a smooth transition while leaving a lasting impact on the organization. Celebrating accomplishments along the way adds a sense of fulfillment and pride to your journey.

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Gibu Philipose Daniel

IT Support | Cyber Security | Cloud Security
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Identify relevant KPIs that reflect the goals and priorities of system administration, such as system uptime, Collect data related to the identified KPIs over a specific period, using monitoring tools, incident management systems, ticketing systems, and other relevant sources. Analyze the collected data to assess performance against predefined KPIs. Compare current performance with historical data to identify any improvements or deterioration. Look for opportunities to reduce manual tasks, and improve automation. Based on the evaluation findings, develop action plans to address areas of weakness or opportunities for improvement. Establish clear goals, timelines, and responsibilities for implementing improvement initiatives.

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Ricardo Alexandre

Administrador de Sistemas | Técnico de Redes | Analista de Suporte | Administrador de Redes | Linux LPI | AWS Certified Cloud Practitioner | AWS Solutions Architect Associate em Fase de Treinamento ?????? ?
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Na administra??o de sistemas, definir metas e métricas é crucial para garantir o bom funcionamento e a seguran?a da infraestrutura de TI. As metas definem os objetivos a alcan?ar, enquanto as métricas fornecem uma maneira de acompanhar o progresso e identificar áreas que precisam de melhorias. As metas devem ser Específicas, Mensuráveis, Atingíveis, Relevantes e Temporais. Alguns exemplos de metas s?o: Reduzir o tempo de inatividade do servidor em 50% em seis meses. Aumentar a taxa de resolu??o de tickets de suporte em 20% em três meses. Implementar um novo sistema de backup em 90 dias.

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2 Collect and analyze data

The next step is to collect and analyze data that reflects your goals and metrics. You can use various tools and methods to gather and process data, such as logs, audits, surveys, feedback, benchmarks, tests, and reports. You should aim to collect both quantitative and qualitative data, and use appropriate methods to analyze them, such as statistics, charts, graphs, dashboards, and narratives. You should also compare your data with your baselines, targets, and industry standards, and look for trends, patterns, gaps, and anomalies.

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Ricardo Alexandre

Administrador de Sistemas | Técnico de Redes | Analista de Suporte | Administrador de Redes | Linux LPI | AWS Certified Cloud Practitioner | AWS Solutions Architect Associate em Fase de Treinamento ?????? ?
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Coletar e analisar dados é uma parte essencial da administra??o de sistemas, pois fornece insights valiosos para otimizar o desempenho, identificar problemas e tomar decis?es assertivas. Um caso de uso comum é o monitoramento do desempenho de servidores, redes e aplica??es para garantir que est?o funcionando corretamente e dentro dos parametros esperados. Neste contexto existem várias ferramentas úteis para coletar e analisar dados como por exemplo o Prometheus, Grafana, ELK Stac e o CloudWatch da AWS, que nos ajudam a identificar problemas de desempenho, entender o comportamento do usuário, otimizar recursos e muito mais.

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3 Evaluate and improve

The third step is to evaluate and improve your performance based on the data analysis. You should ask yourself some questions, such as: How well are you meeting your goals and metrics? What are your strengths and weaknesses? What are the root causes of your successes and failures? What are the risks and opportunities for your organization? How can you optimize your processes and systems? How can you address the issues and challenges that you face? You should also document your findings and recommendations, and implement action plans to improve your effectiveness.

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Ricardo Alexandre

Administrador de Sistemas | Técnico de Redes | Analista de Suporte | Administrador de Redes | Linux LPI | AWS Certified Cloud Practitioner | AWS Solutions Architect Associate em Fase de Treinamento ?????? ?
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Avaliar e melhorar o desempenho com base na análise de dados é uma prática comum em diversos setores e áreas de atua??o. Uma loja online por exemplo pode analisar dados de vendas, comportamento do cliente e tráfego no site para identificar padr?es de compra, tendências de mercado e otimizar a experiência do usuário. Com base nesses dados, a empresa pode ajustar estratégias de marketing, precifica??o de produtos e recomenda??es personalizadas. No caso de lojas virtuais ou e-commerce existem várias estratégias que podem ser implementadas, como por exemplo, Segmenta??o de clientes, Análise de funil de vendas, Análise de estoque e demanda, Monitoramento em tempo real, Ciclo de melhoria contínua, entre outros.

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4 Communicate and collaborate

The final step is to communicate and collaborate with your stakeholders to share your results and insights. You should tailor your communication style and format to suit your audience, such as executives, managers, peers, customers, and vendors. You should highlight your achievements and value, as well as your challenges and solutions. You should also solicit feedback and suggestions from your stakeholders, and listen to their perspectives and expectations. You should also work with them to align your goals and metrics, and to coordinate your efforts and resources.

By following these steps, you can evaluate your organization's effectiveness as a system administrator, and demonstrate your professionalism and competence. You can also identify areas for improvement , and enhance your skills and knowledge. You can also build trust and rapport with your stakeholders, and increase your satisfaction and motivation.

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Ricardo Alexandre

Administrador de Sistemas | Técnico de Redes | Analista de Suporte | Administrador de Redes | Linux LPI | AWS Certified Cloud Practitioner | AWS Solutions Architect Associate em Fase de Treinamento ?????? ?
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Investir em comunica??o e colabora??o é essencial para o sucesso na Administra??o de Sistemas. Ao implementar as melhores práticas e utilizar as ferramentas adequadas, as equipes podem alcan?ar melhores resultados, aumentar a produtividade e construir um ambiente de trabalho mais positivo e eficiente. Exemplos de ferramentas que podem ser usadas para fazer a comunica??o e colabora??o s?o E-mail, Chat, Videoconferencia, Google Drive, Microsoft, Teams, Zoom e Ferramentas de Brainstorming, além de várias muitas outras op??es. A capacidade de se comunicar de forma eficaz e colaborar com diferentes equipes é essencial para garantir a eficiência, a produtividade e a resolu??o de problemas no ambiente de TI das organiza??es.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ricardo Alexandre

Administrador de Sistemas | Técnico de Redes | Analista de Suporte | Administrador de Redes | Linux LPI | AWS Certified Cloud Practitioner | AWS Solutions Architect Associate em Fase de Treinamento ?????? ?
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O monitoramento de métricas chave é fundamental para avaliar o desempenho dos sistemas e garantir a sua estabilidade e seguran?a. Ao adotar práticas de monitoramento contínuo, as equipes de TI podem identificar potenciais problemas com antecedência e tomar a??es corretivas de forma proativa, garantindo a disponibilidade e eficiência dos sistemas.

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You're a System Administrator and want to evaluate your organization's effectiveness. How can you do it?

1

2

3

4

5

1 Define your goals and metrics

2 Collect and analyze data

3 Evaluate and improve

4 Communicate and collaborate

5 Here’s what else to consider

System Administration

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You're a System Administrator and want to evaluate your organization's effectiveness. How can you do it?

1

2

3

4

5

1 Define your goals and metrics

2 Collect and analyze data

3 Evaluate and improve

4 Communicate and collaborate

5 Here’s what else to consider

System Administration

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感谢您的反馈

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