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You're struggling to work with a team member. How can you learn to be a better listener?

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Working in a team can be challenging, especially if you have different opinions, styles, or personalities with your team members. Sometimes, you may feel frustrated, misunderstood, or ignored by someone you need to collaborate with. How can you overcome this obstacle and learn to be a better listener? Here are some tips to help you improve your listening skills and build a stronger team.

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Branka Pestar Haj?ek

Supporting action & protecting well-being ?? Empower yourself ?? (Self) - leadership ~ Human connection ~ (Self)…
Lisa Zubacheva

Engineering Leader | Planning & Process Improvement Enthusiast

1 Identify the problem

The first step to becoming a better listener is to recognize what is causing the communication breakdown. Is it a lack of trust, respect, or empathy? Is it a difference in goals, expectations, or perspectives? Is it a personal issue, a work-related issue, or a combination of both? Once you identify the problem, you can address it more effectively and avoid making assumptions or judgments.

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Manuela Martins

Escritora / Writer /Aposentada/retired
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Achei verdadeiramente importante, focar-me na análise da comunica??o, refletir sobre ela, e manter a mente aberta, para poder entender o ponto de vista de cada um, e só depois participar de uma forma empatica e serena.

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Rimsha Khan

Top LinkedIn Voice| Team Lead- Content Marketing| Dental Hygienist| 7+ years of experience in content marketing, editing and proof reading, storytelling.
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Practice active listening by giving your full attention, acknowledging their points, and clarifying before responding. Avoid interrupting and keep an open mind, showing empathy and respect for their perspective. Reflect on their feedback to improve understanding and collaboration.

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2 Seek to understand

The next step is to seek to understand the other person's point of view, feelings, and needs. This means asking open-ended questions, paraphrasing what they say, and expressing curiosity and interest. It also means avoiding interruptions, distractions, or arguments. By showing that you care and want to learn more, you can create a safe and positive space for dialogue.

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Branka Pestar Haj?ek

Supporting action & protecting well-being ?? Empower yourself ?? (Self) - leadership ~ Human connection ~ (Self) compassion ~ Mindfulness. ??Author ~ Coach ~ Consultant ~ Speaker
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Active listening is all about understanding and leaning into the perspective of the other. You cannot solve something you don't understand and if you don't want to that is ok. But that can be a reason why you have trouble in your team. Every human is unique and so is the struggle they experience. With curiosity and compassion solutions can become more obvious and easy.

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3 Acknowledge and validate

The third step is to acknowledge and validate the other person's emotions and experiences. This does not mean that you have to agree with everything they say, but that you respect their right to have their own opinions and feelings. You can use phrases like "I hear you", "I appreciate your honesty", or "I understand how you feel" to show empathy and support. By doing this, you can reduce defensiveness and hostility and build rapport and trust.

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Lisa Zubacheva

Engineering Leader | Planning & Process Improvement Enthusiast
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Learning to be a better listener involves acknowledging and validating the emotions and experiences of others. Start by actively engaging in conversations without interruptions, allowing the other person to express their thoughts fully. Practice empathy by putting yourself in their shoes and seeking to understand their perspective. Avoid making assumptions and instead ask clarifying questions to gain deeper insight into their concerns and viewpoints. Demonstrate genuine interest and attentiveness through nonverbal cues such as nodding and maintaining eye contact. Through consistent practice and a genuine willingness to listen and understand, you can enhance your ability to work harmoniously with your team members.

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4 Share your perspective

The fourth step is to share your perspective in a respectful and constructive way. This means using "I" statements instead of "you" statements, focusing on facts instead of opinions, and offering solutions instead of complaints. It also means acknowledging your own mistakes, limitations, and biases and being open to feedback and compromise. By doing this, you can express yourself clearly and confidently and avoid blaming or criticizing.

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5 Listen for feedback

The fifth step is to listen for feedback from the other person and check for understanding and agreement. This means asking for their thoughts, feelings, and suggestions, summarizing the main points, and clarifying any misunderstandings or gaps. It also means thanking them for their time, effort, and input and showing appreciation and recognition. By doing this, you can ensure that you are on the same page and that you have reached a mutual understanding and resolution.

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6 Follow up and follow through

The sixth and final step is to follow up and follow through on the actions and commitments that you have agreed on. This means setting realistic and specific goals, timelines, and responsibilities, communicating regularly and transparently, and providing feedback and support. It also means celebrating successes, learning from failures, and acknowledging progress and improvement. By doing this, you can demonstrate your reliability, accountability, and professionalism and strengthen your team performance and relationship.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're struggling to work with a team member. How can you learn to be a better listener?

1

2

3

4

5

6

7

1 Identify the problem

2 Seek to understand

3 Acknowledge and validate

4 Share your perspective

5 Listen for feedback

6 Follow up and follow through

7 Here’s what else to consider

Team Building

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You're struggling to work with a team member. How can you learn to be a better listener?

1

2

3

4

5

6

7

1 Identify the problem

2 Seek to understand

3 Acknowledge and validate

4 Share your perspective

5 Listen for feedback

6 Follow up and follow through

7 Here’s what else to consider

Team Building

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