You’re struggling to solve a problem in Staffing Services. What’s the first step you should take?

1 Identify the problem

The first step is to clearly define the problem and its scope. What is the main issue you're facing? Who is affected by it? How long has it been going on? How does it impact your goals and objectives? You can use tools like the 5 Whys, the Fishbone Diagram, or the Problem Statement to help you identify the root cause and the symptoms of the problem. Be specific and avoid vague or ambiguous statements.

2 Gather information

The next step is to collect relevant and reliable information about the problem. You need to understand the context, the stakeholders, the constraints, and the potential solutions. You can use sources like data, reports, feedback, surveys, interviews, or observations to gather information. You should also consult with your team, your clients, your candidates, or your experts to get their perspectives and insights. Be objective and critical when evaluating the information and avoid assumptions or biases.

3 Analyze the information

The third step is to analyze the information and identify the patterns, trends, gaps, or opportunities. You need to organize, synthesize, and interpret the information to find the key factors, causes, effects, or alternatives. You can use tools like the SWOT Analysis, the Pareto Chart, or the Decision Matrix to help you analyze the information. Be logical and creative when exploring the information and avoid jumping to conclusions or ignoring evidence.

4 Generate solutions

The fourth step is to generate possible solutions that address the problem and meet the criteria. You need to brainstorm, research, and evaluate different options that could solve the problem. You can use tools like the Brainstorming, the SCAMPER, or the Six Thinking Hats to help you generate solutions. Be innovative and realistic when proposing solutions and avoid settling for the first or the easiest option.

5 Implement solutions

The fifth step is to implement the best solution that you have chosen and monitor its results. You need to plan, execute, and communicate the solution to the relevant parties. You also need to measure, track, and report the outcomes and impacts of the solution. You can use tools like the Action Plan, the Gantt Chart, or the PDCA Cycle to help you implement solutions. Be proactive and flexible when implementing solutions and avoid ignoring feedback or resistance.

6 Review solutions

The final step is to review the solution and evaluate its effectiveness and efficiency. You need to compare the actual results with the expected results and identify the successes, failures, or improvements. You also need to document, share, and celebrate the learnings and achievements of the solution. You can use tools like the After Action Review, the Feedback Loop, or the Lessons Learned to help you review solutions. Be honest and constructive when reviewing solutions and avoid repeating mistakes or overlooking opportunities.