Deal with it straight away so it doesn't become a bigger issue. Empower frontline staff to solve issues quickly at the desk or counter rather than wait for senior people to approve. Staff with this ability will feel more involved in the company

Initial Consultation: At the start of a project, conduct a thorough consultation to understand the client’s needs, preferences, and expectations. This includes discussing objectives, deliverables, timelines, and any specific requirements they may have. Document Everything: Create a detailed project brief or contract that outlines the agreed-upon objectives and deliverables. Having this documented can help avoid misunderstandings later on and serves as a reference point throughout the project. Establish Communication Channels: Decide on preferred communication methods with the client (e.g., email, phone calls, or project management tools). Regularly scheduled check-ins (weekly or bi-weekly) can help maintain momentum.

To prevent misunderstandings and better meet client expectations, start by establishing clear communication from the outset. Set specific, measurable goals and deliverables, and ensure both you and the client have a mutual understanding of these objectives. Regularly check in with the client to provide updates and gather feedback, making adjustments as needed. Document all discussions and agreements, and summarize key points in follow-up emails to reinforce understanding. Encourage open dialogue, inviting the client to share any concerns or changes in expectations promptly. Finally, foster a collaborative relationship by being proactive and responsive to their needs throughout the project.

I believe in the power of communication right from the start. The first step is to really understand the client's needs - then establish some parameters such as objectives, deadlines and deliverables that work for both you and the client. During the project/operation, it is essential that this communication stays clear through regular updates so that the client is aware of progress as well as any changes or challenges. Finally, after completion, doing an overall evaluation and review by yourself/team and even asking the customer for feedback to check his/their feelings can be worthwhile. Last but not least, ideally everything about or related to the project must be documented and recorded (agreements, changes, decisions, etc.).

Communication always the boss in this situations.. Well trained customer care to deliver: -Honesty about Value and standards which help to balance Client expectations from the begining. - Guiding your Client to the best options for his/her needs not your target achievement. - Clear info and documentation. (Is Must) - Clear policy. - Follow up Strategy. - Value add. - After sale services. All the above can build a long term relationship with your client.