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You're struggling to improve your Peer Support services. How can you effectively gather feedback from peers?

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Improving your Peer Support services hinges on understanding the experiences and needs of those you're helping. Effective feedback is the cornerstone of this improvement process, providing invaluable insights that guide service enhancements. This involves actively listening to peers, creating a safe environment for them to express their thoughts, and utilizing their suggestions to foster a more supportive and effective program. By prioritizing the voices of those you serve, you can tailor your Peer Support services to better meet their unique challenges, ultimately leading to a more impactful and empathetic support system.

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1 Seek Input

To enhance your Peer Support services, start by directly asking peers for their input. Create a comfortable setting where they can share honest feedback without fear of judgment. This could be through one-on-one conversations, focus groups, or anonymous surveys. Ensure you're asking open-ended questions that encourage detailed responses, and express genuine interest in their opinions. By demonstrating that you value their perspective, you'll not only gather more meaningful feedback but also strengthen the trust within your peer community.

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Robson Louren?o

?? Diretor de RH | Gente, Cultura & Carreira | T&D | DHO | Diversidade, Equidade, Inclus?o e Desenvolvimento Social | DP | SST | Comunica??o Integrada e Marketing Institucional | Inova??o | Open Innovation | CSC
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Para melhorar os servi?os de Suporte Par, você pode coletar feedback dos colegas de forma eficaz utilizando pesquisas an?nimas online, promovendo sess?es de feedback em grupo, implementando caixas de sugest?es físicas e digitais, realizando entrevistas individuais para feedback mais detalhado e incentivando a comunica??o aberta através de canais internos como e-mails ou chats corporativos. Assegure-se de que os colegas se sintam seguros e valorizados ao compartilhar suas opini?es.

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2 Use Surveys

Surveys are a powerful tool for collecting feedback from your peers. Carefully design your surveys to be concise and relevant, with a mix of quantitative and qualitative questions. This approach allows for measurable data while also providing space for personal comments and suggestions. To encourage participation, explain why the survey is important and how it will be used to improve services. Assure confidentiality if necessary, to make peers feel secure in sharing their true experiences and thoughts.

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Judith Geiss

High-Speed-Monatsabschluss |Post-Merger-Integration | Teamentwicklung| Executive Coach & Mentor ( EMCC) | Beraterin | Interim Managerin| Investorin | Executive Search | Interim Management |Autorin #gerneperdu
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Ich nutze gerne immer wieder Umfragen um das Stimmungsbild der Teams zu erhalten. Sehr wertvolles Feedback, dass dann wieder hilft für alle Verbesserungen zu erreichen.

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3 Facilitate Groups

Facilitating focus groups is another effective method to gather nuanced feedback. These groups should be diverse to represent the range of experiences within your peer support community. The setting must be conducive to open dialogue, with a facilitator skilled in prompting discussion and ensuring that all voices are heard. Focus groups can reveal the subtleties of your peers' experiences that surveys might miss, offering a deeper understanding of the areas needing improvement.

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4 Implement Feedback

Once you've gathered feedback, it's crucial to act on it. Review the input carefully and identify common themes and suggestions. Prioritize changes based on what will have the most significant impact on your Peer Support services. Communicate back to your peers about how their feedback is being used to show that you take their input seriously. This transparency builds trust and encourages ongoing engagement from your peers in the continuous improvement of services.

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5 Maintain Communication

Maintaining open lines of communication with your peers is essential for ongoing feedback collection. Regularly check in with them to ask how they feel about recent changes or any new challenges they're facing. This can be done through informal conversations or scheduled feedback sessions. The key is to make sure your peers know that their opinions are valued not just once, but as part of a continuous effort to better the Peer Support services.

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Judith Geiss

High-Speed-Monatsabschluss |Post-Merger-Integration | Teamentwicklung| Executive Coach & Mentor ( EMCC) | Beraterin | Interim Managerin| Investorin | Executive Search | Interim Management |Autorin #gerneperdu
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Ich tausche mich regelm??ig mit den Teammitgliedern one-and-one aus. Für mich geh?rt das dazu um zu wissen, was meine Teams bewegt und wo jeder pers?nlich gerade steht.

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6 Reflect and Adapt

Finally, reflecting on the feedback process itself is important. Consider what methods worked well for engaging peers and which ones could be improved. Be willing to adapt your approach based on what you learn about your peers' preferences for giving feedback. Continuous reflection and adaptation show a commitment to not only improving Peer Support services but also to the methodology of gathering feedback, ensuring that it remains effective and inclusive.

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Generobson Gon?alves de Almeida

LinkedIn Top Voice | IT & QA Manager | Digital Transformation Leader | Software Quality
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Reflecting and adapting are crucial when collecting feedback with the goal of improving our communication and delivery with our peers. Before implementing changes, or shortly after, it's important to have an open conversation with the team. This helps build trust and enables transformations with minimal negative impact. Additionally, it's essential to continuously reflect on what we're communicating and adapt to areas where we might not be applying best practices. Taking this approach will bring benefits, leading to a team that works in synergy.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're struggling to improve your Peer Support services. How can you effectively gather feedback from peers?

1

2

3

4

5

6

7

1 Seek Input

2 Use Surveys

3 Facilitate Groups

4 Implement Feedback

5 Maintain Communication

6 Reflect and Adapt

7 Here’s what else to consider

Peer Support

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You're struggling to improve your Peer Support services. How can you effectively gather feedback from peers?

1

2

3

4

5

6

7

1 Seek Input

2 Use Surveys

3 Facilitate Groups

4 Implement Feedback

5 Maintain Communication

6 Reflect and Adapt

7 Here’s what else to consider

Peer Support

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感谢您的反馈

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