One of the practices that I do is to make a little survey at the end of my coaching sessions, and every 6 to 8 weeks I ask for complete feedback on a questionnaire. In this way, I ensure a constant improvement of my services.

In all my client programs i provide LIVE Accountability calls with no time constraints or limits. This allows me to understand the client feedback hat they must complete on a weekly basis all on the Dashboard on my app they all have. It adds value for all clients and eases them from business critical solutions that are solved at once. This creates lasting client relationships and trust as well

For me - providing multiple avenues for feedback such as monthly surveys, one-on-one meetings, and interactive sessions help! This encourages more honest and diverse insights.

Inherently, it is human nature to hear the positive feedback and feel good about what we are doing, whereas listening and understanding the negative feedback can actually tell us more. We tend to get defensive when we hear negative feedback, and we lose the valuable tool it can be. If clients take the time to give any feedback, it means they are potentially giving you another chance - thank them for that opportunity

I think normalizing this communication is key. Sometimes a clients goals may evolve as their program does, or they may have comments they may not feel comfortable addressing unless you initiate the conversation. Check in periodically every 4-6 weeks to evaluate “how was the program” “how can I better support you aside from our time together?” “Is there anything you’d like to see in our sessions going forward?” If it’s a newer client they should be somewhat comfortable by this point, and if it’s a tenured client, they’ll happily give feedback! - just my personal experience on client relationship/retention.