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You're struggling to get your team to work together. How can you improve communication?

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Communication is vital for any team, especially in the travel and tourism industry. You need to coordinate with your colleagues, partners, customers, and suppliers across different locations, time zones, and cultures. However, communication can also be challenging, especially when you face conflicts, misunderstandings, or technical issues. How can you improve communication within your team and foster a collaborative and productive work environment? Here are some tips to help you out.

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1 Define your goals and roles

One of the first steps to improve communication is to clarify your team's goals and roles. Make sure everyone understands the purpose, vision, and objectives of your project or task. Assign clear and specific responsibilities and expectations to each team member. Avoid overlapping or conflicting roles that can cause confusion or resentment. Use a project management tool or a shared document to track your progress and milestones.

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VIKAS KUMAR

Ex- Tata starbucks Ex- KFC (yum brands)
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Start your shift with beefing Share yesterday’s achievements And today’s target accordingly Plot right person at right place at right time Share roll and responsibility to individuals Monitor performance.

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Deepak Anand

CEO at TRIPHUNTER.IN
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> Ensure everyone understands the overall project goals and their individual responsibilities. > This reduces confusion and fosters ownership. > Mix things up! > Use project management tools, team chats, or regular meetings depending on urgency and complexity. > Create a safe space for open communication. > Actively listen to concerns and encourage questions to ensure everyone is on the same page.

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2 Choose the right channels and tools

Another important step is to choose the right channels and tools for your communication. Depending on the situation, you may need to use different modes of communication, such as email, phone, video call, chat, or social media. Consider the urgency, complexity, and tone of your message, as well as the preferences and availability of your recipients. Use reliable and secure platforms that can support your communication needs and enhance your collaboration. For example, you can use a cloud-based service to share files and documents, or a video conferencing tool to host online meetings and presentations.

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3 Listen actively and empathetically

A key skill for effective communication is active and empathetic listening. This means paying attention to what the other person is saying, showing interest and curiosity, asking questions and clarifying doubts, and acknowledging their feelings and perspectives. Active and empathetic listening can help you build rapport and trust with your team members, as well as understand their needs and concerns. It can also help you avoid or resolve conflicts, as you can identify the root causes and find common ground.

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Omoshalewa Awomodu, AICMC

In house Counsel | Business Lawyer | Author | Public Speaker| Intellectual Property |Regulatory Compliance | Company Secretary | Real Estate Advisory
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Effective communication requires active listening,acknowledging feelings and perspective. This will strongly help in avoiding conflicts and build harmony among team members.

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4 Give and receive feedback

Feedback is essential for communication, as it helps you improve your performance and learn from your mistakes. However, feedback can also be tricky, as it can trigger negative emotions or defensive reactions. To give constructive feedback, you need to be specific, timely, respectful, and supportive. Focus on the behavior, not the person, and provide suggestions for improvement. To receive feedback, you need to be open-minded, humble, and grateful. Listen carefully, ask for clarification, and thank the person for their input.

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5 Celebrate your achievements

Finally, don't forget to celebrate your achievements as a team. Communication is not only about sharing information and solving problems, but also about celebrating successes and recognizing efforts. By celebrating your achievements, you can boost your team's morale, motivation, and cohesion. You can also strengthen your relationships and create a positive work culture. You can celebrate your achievements in different ways, such as sending a congratulatory email, hosting a virtual party, or giving a shout-out on social media.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Bhawneesh Goyal

Lead, Finance & Accounting at Innova Solutions (formerly ACS Solutions)
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Here are a few suggestions: 1. Foster an open and inclusive environment: Encourage team members to share their ideas, concerns, and feedback without fear of judgment. 2. Establish clear communication channels: Implement regular team meetings, both in-person and virtually, to discuss progress, goals, and challenges. 3. Encourage active listening: Emphasize the importance of actively listening to one another. 4. Set clear expectations: Clearly communicate roles, responsibilities, and deadlines to avoid confusion or misunderstandings. 5. Promote transparency: Share information openly and transparently to foster trust within the team. 6. Encourage teamwork and collaboration. 7. Provide training and development opportunities.

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You're struggling to get your team to work together. How can you improve communication?

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2

3

4

5

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1 Define your goals and roles

2 Choose the right channels and tools

3 Listen actively and empathetically

4 Give and receive feedback

5 Celebrate your achievements

6 Here’s what else to consider

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