You're struggling to evaluate your Information Technology management performance. What can you do to improve?

1 Define your metrics

The first step to evaluate your performance is to define what success means for you and your team. You need to establish clear and relevant metrics that align with your organization's vision, mission, and values. These metrics should reflect the quality, efficiency, effectiveness, and value of your Information Technology services and products. Some examples of metrics are customer satisfaction, service availability, incident resolution, project completion, innovation, and cost reduction. You should also set realistic and measurable targets for each metric and track your progress regularly.

2 Seek feedback

The second step to evaluate your performance is to seek feedback from various sources. You can use surveys, interviews, focus groups, or other methods to collect data from your customers, users, employees, peers, supervisors, and partners. Feedback can help you understand how your Information Technology services and products are perceived, used, and valued by different stakeholders. It can also help you identify your strengths and areas for improvement, as well as opportunities and threats in the market. You should analyze the feedback data and use it to inform your decisions and actions.

4 Review and refine

The fourth step to evaluate your performance is to review and refine your metrics, feedback, and improvements. You should monitor and measure the impact of your actions on your performance indicators and stakeholder satisfaction. You should also review the validity and relevance of your metrics and feedback methods and adjust them as needed. You should also refine your improvement strategies and tactics based on the outcomes and lessons learned. You should repeat this cycle of evaluation and improvement regularly to ensure continuous learning and growth.

5 Develop yourself

The fifth step to evaluate your performance is to develop yourself as an Information Technology manager. You should assess your own skills, knowledge, and competencies and identify your gaps and goals. You should also seek feedback from others on your leadership, communication, collaboration, and problem-solving abilities. You should then create a personal development plan that outlines your learning objectives, activities, resources, and timelines. You should also seek opportunities to learn from others, such as mentors, coaches, or peers, and participate in training, courses, or certifications that can enhance your Information Technology management skills.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?