1) Review the RCAs on consistent basis 2) Ensure clear communication channels and processes are established 3) Create playbooks to resolve incidents faster 4) Take learnings from RCA reviews to improve the process ongoing basis

The best way in my view is: a) Perform a complete RCA of downtime. This includes both infrastructure and people. b) Based on RCA, decide to adopt a quick work around for making life of people using technology easy and in parallel decide fix either by further investment or change of skillset via people. c) This will be a gradual process, hence make an effective plan and rollout the efficiency in steps so no further downgrading of services is faced. d) Lastly, implement automated tools in NOC rooms which can raise an alarm and you have less dependency on people.

I would definitely recommend ServiceNow To reduce IT downtime and inefficiency, I would leverage ServiceNow Service Mapping to map business services to their infrastructure, enabling faster root-cause analysis and prioritization based on impact then Event Management would centralize alerts, and proactively identify critical issues. Automating routine resolutions, like server restarts, would minimize manual effort and accelerate recovery. Building a knowledge base embedded in workflows ensures faster resolutions, while performance dashboards track trends and drive continuous improvement. This approach transitions IT operations from reactive to proactive, enhancing reliability and efficiency.

Undertake a comprehensive audit to identify elements contributing to an output deficit due to system downtime in order to address the unique needs of the organization. Implement adequate monitoring resources for problem detection and adjustment before maintenance. Standardize and automate routine processes to reduce human errors and improve efficiency. Train staff on new systems; Review and optimize infrastructure against the growing needs of organizations.

Reduce IT downtime by automating routine tasks and keeping systems well-maintained. Use monitoring tools to catch problems early before they grow. Conduct periodic mock drills to test your team's readiness. Train your team to handle new processes smoothly for better overall results.