You're struggling with customer retention. How can you fill the gaps in your strategy?

Customers leave you because of Product experience, service experience, process experience & engagement experience (people). The first step to arrest the retention problem is to look at minimum 8 quarters of like data sets & determine which of the aforementioned areas are key drivers in increasing churn. PIck Top driver - identify cross functional heads responsible - craft out OKRs in precision with emphasis on accountability - execute like a boss - run programs - report BU progress QoQ & build gamifications to incentivize the needed behavior. By the end of the year, your churn problem would have been solved by a 10-15% reduction at minimum.

To address customer retention challenges, begin by analyzing feedback, identifying weaknesses in your strategy, and focusing on personalization to strengthen long-term customer relationships.

Here are the key bullet points for aggressively ensuring 100% customer retention:- Data-Driven Customer Insights Proactive Customer Support Customer Feedback Loops Consistent Value Delivery Customer Loyalty Programs Retention-Specific Metrics Competitor Monitoring These points ensure an aggressive approach to customer retention by addressing every aspect of the customer experience.

1) Leadership: Leaders & employees fully engage with each other in a continuous CX dialog based on a team-based culture. 2) Culture & Values: CX Vision & Values fully integrated into organization culture 3) Strategic Thinking & Planning: CX Strategy drives critical decisions and a cont improvement process is maintained 4) Alignment: Structures+systems are aligned with CX strategy, and alignment is cont improved 5) Performance Measurement CX Measures comprehensively used and routinely revised based on continuous improvement. 6) Performance Mgmt: Org CX culture is measurement and accountability focused; decisions are evidence based. 7) Process Improvement Employees are empowered and trained, a formal process exists for improving processes.

Customer retention is a critical part to monetize and grow brand in a long term plan. Following simple strategies help. - Personalised and relevant experience for all - Track and analyse customer micro moments to understand their needs and expectations. - Gather and analyse customer feedback on regular basis, listen to their needs and react proactively - Incentivise loyalty at all times