You're struggling to connect with your customers. What can you do to improve their experience?

NPS é uma métrica utilizada para mensurar o nível de satisfa??o dos clientes em rela??o aos produtos e/ou servi?os adquiridos da sua empresa, bem como a probabilidade de indicarem sua marca para outras pessoas. Desenvolva vantagens competitivas tendo o luxo como inspira??o Investir em treinamentos para a lideran?a focada em soft skills relacionados ao atendimento ao cliente com padr?es de exigência elevados, também no papel do lider e suas responsabilidades e na constru??o de equipes vencedoras, desenvolvendo, vis?o estratégica e resultados consistentes, entre outros.

Firstly, have you established WHY you struggle to connect with your customers? This is an important insight. To improve customer experience, focus on personalised service and prompt responses - where possible. Use feedback tools like surveys to understand their needs. Enhance your online presence for easy access and navigation 24/7, ensuring you keep other channels open for those unable to connect online. Train your team in effective communication and problem-solving. Regularly update and adapt your services based on customer feedback and market trends. Foster a culture of customer appreciation in your business. Ensuring your surveys are internal as well as external, as your employee experience talks to your customer experience!

Actively solicit feedback. Use surveys, focus groups, or social media to understand what your customers think and feel. Respond to feedback promptly and professionally. provide your employees with the training and resources they need to deliver excellent customer service.

Pour améliorer l'expérience avec mes clients, je crée une communication, je reste réactif aux demandes , je recueil et personnalise les expériences par des sondages et recommandation de produits.

I would say to always greet your customers with a smile and try your best to connect with them on a personal level; be it their shirt with your favorite team, or maybe the certain style sunglasses they have on remind you of something or someone. You need to make the customer feel less like a customer and more like someone that you do not know just walked into a social setting that you are hosting, or at the very least, a part of. They need to feel like they have your ear, but also that you have something worth while to share as well. Introduce yourself with your first name, and extend a hand for a handshake. See where that leads you, and then make your comment about their shirt, or whatever else you noticed to personalize your communique.

In order to truly engage with your customers, a company needs to train their employees on how to engage with them. Customers want to be heard so employees need to learn the art of effective communication and listening skills.

One thing you can do to improve your client experience is tailor your communication to their (your target audience) preferences.

In my opinion, the best training method is role playing. Nobody loves this method, but it is the most effective because you can see how people react, and you can see easily, when something Doesn’t come across right-then you can use constructive feedback to sharpen the people in the role play.!

Pienso que el punto número 2 es a mi criterio uno de los más importantes, capacitar el personal de una empresa en todos los niveles, garantiza un constante aprendizaje y otorga las herramientas necesarias para: 1- Dar un mejor servicio o atención a los clientes 2- Capacidad de afrontar "problemas" nuevos que se puedan presentar en la organización. 3- Minimizar las fallas y cubrir la mayor cantidad de falencias que puedan existir en la empresa.

You need to understand what is important to your customer. Know the stakeholder with whom you are communicating, frame your outreach specific to that role, and then reach out to them using their own language about the product/service where they might get value. You will never connect with customers meaningfully if they can't translate your message into value that you bring to the table for them.

Understanding your customer is the most important step in engaging your customer as mentioned previously in this string. Once that is in place find content that they will value or appreciate and provide it to them with a point of view i.e. how it impacts their world or business. Most people respond to those who put effort into the relationship vs those who mail it in.

try to understand what they(the customer) need from what we can offer, and help them understand the difference of our products between a handful similar products.

Understanding your customers needs and problems is the key to building success for you and your customer. Every customer has a problem or a need. Whether they need a new suit for that special dinner or new equipment for a job. Not only understanding their exact need and/or problem but helping them create success with your expertise and knowledge.

As we continue to bring more and more technology into our business it makes evne more important to engag with your customer. Building a relationship is important, understand who they are, by doing this they will want to do business with you rather than the internet.

El recorrido que hace el cliente debe ser ameno a la vista y tiene que invitar a la compra.Considero que los factores que influyen en la compra son muchos y sin lugar a dudas la disposicion de la tienda es una de ellas muchas veces olvidada. Si bien deben identificarse las zonas calientes para saber donde esta el mayor trafico tambien es vital generar acciones en las zonas menos transitadas o con menor capacidad de venta.La tienda fisica debe competir hoy tambien con la tienda virtual que si bien es otra categoria se lleva muchos clientes ,es por eso la necesidad de una tienda vistosa y que acompa?e a la expertiencia de compra.

In my opinion, to improve customer experience: 1. It is important that the organization has customer first approach and a proper training is available to train staff thoroughly to enhance service quality, problem-solving abilities, and minimize errors. 2. Understand customers' needs deeply and provide valuable, personalized content that resonates with them. This happens by improving listening skills and sharing customer stories 3. Be Proactive and transparent, anticipate your customers' needs and offer assistance or solutions before they even ask, demonstrating your commitment to their satisfaction and most importantly, build trust and credibility with your customers by being honest and transparent.

Customers are bombarded with generic feedback surveys at every step. While it is absolutely a required thing for most companies, taking it a step further and doing personalized follow-ups to gather more in-depth responses goes a long way in getting genuine feedback.

Try to personally engage with your customers. Surveys stink! Think about the last survey you filled out. . . Actually talk with them when you can and only use text as a last option, not a first.

I agree feedback is the best tool to improvise both sales and service , which this will help in preparing strategy to build clients and meet there needs

Actively seek feedback from customers through surveys, feedback forms, or direct conversations. Analyze this feedback to identify areas for improvement and prioritize actions accordingly.

We should treat customers like we want to be treated. When customers feel valued and well-treated, they are more likely to have a positive experience. It builds trust and goodwill, creating a foundation for long-term relationship.

Listen to your front line staff. They interact with the customers. They are the face of the company, the people that customers complain to, that customers put in requests to, and make suggestions to. They know what the customers are asking for. They know what's not working. And they could save the company lost revenue when implementing changes that don't work at the front line level. Stop treating staff like replaceable robots. They are humans who care about their jobs, their customers, and if you let them, your business.

Customers, in any sale, are just people. They are just like us. Remember to treat them how you would like to be treated when you are buying something. This becomes more important the higher the price of the item being considered!

Talk to them like human beings and not like a number at the DMV line. I have many loyal clients that ask for me because I asked them a question about themselves or something I was curious about. The conversations felt natural and nothing like a transaction at all. One great example is when a client comes to order some foreign currency. I ask them where they are going and why. By the time they leave, they look forward to picking it up with me because they feel that someone is listening to them.

I've found people simply want to matter. Matter enough to remember and repeat their names in conversation. Matter enough to be complimented. Matter enough to get individualized, undivided attention. Most of all Matter enough to be treated with respect, manners and talked real to. Make them Matter.