It always boils down to the "why"! Why are they resisting, and what is their root cause? Like any approach to negotiation, spending more time truly understanding the other side, being flexible in your approach, and meeting somewhere in the middle are options that help get to a better situation. My three C's would be connect, converse and and check in frequently.

Antes apontar seu dedo para as barreiras do cliente resistente, observe a si próprio e verifique quais s?o suas próprias barreiras e limita??es que podem estar limitando este relacionamento. Na maioria das vezes, as barreiras est?o em nós mesmos. Nossa falta de percep??o e humildade que nos leva a achar que o cliente que é resistente.

To ensure a smooth process when facing difficulties with clients, several approaches can help. It is essential to establish transparent communication and ensure both sides understand the project scope, timelines, and expectations. Make a conscious effort to fully understand the client concerns. Let them feel heard and validate their frustrations without interrupting. Instead of focusing on the problem, shift attention toward finding practical solutions. Work collaboratively with the client to explore alternatives or adjustments that meet their needs. Ensure the client feels included by regularly asking for feedback and making necessary adjustments during the process to avoid major issues later.