You're struggling to connect with colleagues in an ERP setting. How can empathy transform your relationships?

A escuta ativa precisa ser genuína, precisamos nos desligar do mundo e estarmos dispostos a ouvir o outro com aten??o, foco e respeito, mesmo que às ideias da outra pessoa, sejam diferentes do que acreditamos. Empatia é de fato cal?ar os sapatos do outro e n?o apenas se imaginar no lugar do outro. é preciso ter resiliência, mente e cora??o aberto para aceitar às diferen?as e buscar, através do diálogo um ponto em comum que traga benefícios para a institui??o e n?o apenas para si.

Empathy: You only understand the problem if you experience it. In addition to technical skills, it is important to have sensitivity, or soft skills, if you prefer, to understand, experience, share and, above all, solve problems that are not always yours, but if they affect the organization, they must be of interest to everyone. When the technical problem is known and you make yourself available to solve it as a group, everyone wins, the exchange of knowledge is rich and not having bottlenecks in any process optimizes the tools in a generalized way.

Una de las cosas más importantes al incorporar tecnología en la comunicación con nuestro equipo es no perder de vista la empatía y la conexión humana. La tecnología puede ser una gran aliada para mejorar la eficiencia y facilitar la comunicación, pero no debe reemplazar el toque personal que hace que nuestras interacciones sean significativas. La empatía nos ayuda a comprender mejor las necesidades y sentimientos de los demás, lo cual es esencial para mantener un ambiente de trabajo positivo y motivador. Así, al integrar herramientas tecnológicas, debemos asegurarnos de que complementen y enriquezcan la interacción humana.

By actively listening and showing genuine concern for your colleagues' experiences and viewpoints, you create an atmosphere of trust and mutual respect. This empathetic approach can bridge communication gaps, resolve conflicts more amicably, and enhance teamwork. When colleagues feel valued and understood, they are more likely to engage positively, contribute more effectively, and work collaboratively towards common goals, ultimately leading to a more cohesive and successful ERP implementation.

Foster Open Communication Empathy in Action: Ask Open-Ended Questions: Engage in conversations that explore how colleagues feel about current processes or changes in the ERP system. For example, ask, “How do you feel about the new ERP module implementation?” Provide Support: Offer help or resources to address their concerns. If a team member is overwhelmed with a task, offer assistance or adjust deadlines if possible. Benefits: Creates a safe space for open dialogue, leading to more transparent and productive conversations. Helps in addressing issues before they become larger problems.

La escucha activa es fundamental en la comunicación, especialmente para ingenieros y otros profesionales que buscan satisfacer las necesidades de sus clientes o equipos. Para entender realmente qué se necesita, es esencial escuchar atentamente, hacer preguntas claras y asegurarse de que se comprenden las expectativas y requisitos de manera precisa. Solo con una comprensión profunda de lo que se requiere se puede ofrecer una solución efectiva y adecuada. La escucha activa no solo ayuda a identificar las necesidades, sino que también construye relaciones de confianza y mejora la colaboración.

Excelente postagem! A Inteligência Emocional (IE) desempenha um papel fundamental em ambientes complexos como o de ERP. Ter uma alta IE permite n?o apenas entender e gerenciar suas próprias emo??es, mas também lidar eficazmente com as emo??es da equipe. Isso é especialmente valioso quando se enfrenta frustra??es relacionadas a problemas do sistema ou mudan?as de processo. Uma abordagem calma e comedida, resultante de uma boa IE, contribui para um ambiente de trabalho mais harmonioso e produtivo, facilitando a resolu??o de problemas e a colabora??o eficaz.

En mi experiencia profesional, muchas veces sentí que las personas a utilizar el software sentían miedo. Trabajarlo primero es muy importante. Identificar las emociones, hacer que podamos trabajarlas mejor, para que se disfrute el proceso. Lo ideal es que se sientan felices y motivados a aprender. Hay que hacer mucho foco en para que les sirve y en que les aporta el entorno ERP.

Celebrate Achievements: Recognize and celebrate the successes of your colleagues, even small ones. Acknowledge their contributions to the ERP project, whether it's through a simple thank you or a more formal recognition. Show Genuine Interest: Take an interest in their professional growth and challenges. Ask about their career goals and how you might support their development. Benefits: Strengthens team cohesion and morale, leading to better collaboration. Enhances mutual respect and appreciation among team members.

Understand Underlying Issues: When conflicts arise, seek to understand the underlying issues rather than just the surface-level disagreements. For instance, if there’s a dispute over data accuracy, delve into why there’s a discrepancy and how it affects each party involved. Find Common Ground: Focus on shared goals and objectives. In the ERP context, remind everyone of the common purpose of the system, such as improving efficiency or data accuracy. Benefits: Helps in resolving conflicts more effectively by addressing root causes. Promotes a collaborative approach to problem-solving.

Schedule Regular Check-Ins: Set up regular meetings with different teams to understand their needs and concerns. Solicit Feedback: Use surveys or feedback sessions to gather input from colleagues on how the ERP system is impacting their work. Practice Active Listening: During interactions, focus on truly listening to what your colleagues are saying without immediately formulating a response. Be Transparent: Share your own challenges and concerns openly, which encourages a two-way empathetic relationship.