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You’re struggling to build trust with senior stakeholders. How can you use failure to win them over?

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As a senior leader, you know how important it is to build trust with your senior stakeholders. They are the ones who can support or derail your initiatives, provide valuable insights and feedback, and influence your career progression. But trust is not something you can demand or expect. It is something you have to earn and maintain over time. And sometimes, that means being honest and vulnerable about your failures.

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Mauricio Taglianetti

Helping businesses see what hackers prefer to hide.

1 Why failure matters

Failure is inevitable in any complex and uncertain environment. No matter how well you plan, execute, and monitor your projects, there will always be risks, challenges, and surprises that can cause setbacks, delays, or errors. But failure is not necessarily a bad thing. It can be a source of learning, improvement, and innovation. It can also be a catalyst for building trust with your senior stakeholders. How? By showing them that you are not afraid to admit your mistakes, take responsibility, and seek feedback. By demonstrating that you value their input, expertise, and perspective. By inviting them to collaborate with you on finding solutions, overcoming obstacles, and achieving better outcomes.

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Mauricio Taglianetti

Helping businesses see what hackers prefer to hide.
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Failure is human, period. It is impossible not to make many more mistakes than successes throughout your life. What is difficult is to see your mistakes and be willing to learn from them. Personally, I feel comfortable thinking that each failure is exactly a "step back." However, this does not mean that you have regressed, but rather that you have gained a wider perspective. Once senior stakeholders see that you have "overcome and generated a positive lesson," it is a vote of confidence in you.

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Ahmed Taha

Project Management | Entrepreneurship | Fintech | Banking | Digital Transformation | Digital Banking & Payment
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Using failure as a tool to build trust with senior stakeholders can be a delicate process. However, it can be done by following these steps: Be transparent about the failure and take responsibility for it. Show that you have learned from the failure and have a plan to prevent it from happening again. Use the failure as an opportunity to demonstrate your commitment to the project and your willingness to take risks. Communicate openly and frequently with senior stakeholders to keep them informed of progress and any potential issues. Seek input and feedback from senior stakeholders to demonstrate that you value their opinions and expertise.

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2 How to fail gracefully

Of course, not all failures are equal. Some are minor and easily fixable, while others are major and costly. Depending on the nature and impact of your failure, you may need to adjust your approach and communication with your senior stakeholders. However, there are some general principles that can help you fail gracefully and build trust along the way. Be proactive and transparent - don't wait for your senior stakeholders to find out about your failure from someone else or from the results. Let them know as soon as possible, explain what happened and why, and acknowledge the consequences. Be humble and respectful - don't assume that you know everything or that you have the best solution. Ask for their opinions, suggestions, and feedback. Show them that you respect their authority, experience, and knowledge. Finally, be positive and resilient - don't dwell on the negative or lose confidence. Highlight the opportunities, benefits, and solutions that can emerge from your failure. Show them that you are optimistic and determined; don't give up or panic.

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Mauricio Taglianetti

Helping businesses see what hackers prefer to hide.
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If you made a mistake, stop and understand the magnitude and impact of your error. The greater the impact, the faster you should try to communicate and prepare your plan to mitigate the consequences. Humility and responsibility, when walking together, are the main ingredients in this dish where the salt has gone overboard.

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3 How to leverage failure

Failing gracefully is not enough to build trust with your senior stakeholders; you must also leverage your failure to create value and impact. Demonstrate that your failure is not a waste of time, money, or resources, but a catalyst for growth, change, and innovation. Show that it is not a threat to your credibility, reputation, or performance, but an opportunity to demonstrate your skills, abilities, and potential. And prove that it is not a barrier to success, but a stepping stone to your goals. To do this, apply the lessons and insights from your failure to improve processes and strategies. Share the wisdom of your failure story with other leaders and stakeholders. And celebrate the efforts, achievements, and growth resulting from your failure.

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Mauricio Taglianetti

Helping businesses see what hackers prefer to hide.
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Did you make a mistake? Were you embarrassed? Did you really understand what happened and how to do better next time? If the answer is yes, take a sip of courage and accept the challenge of showing your updated version, but providing details of your mistake and what led you to this new stage. You will likely face criticism behind your back, but even so, think that if you have a success story in this learning experience, it is better to share it than to keep the mistake in your history: 1. Be honest and transparent about your mistake. 2. Explain what you learned from your mistake. 3. Show how you have changed and improved as a result of your mistake. 4. Be confident in your ability to succeed in the future.

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4 How to prevent failure

Failure can be a useful tool for creating trust with senior stakeholders, but it should not be sought or embraced without caution. Too much failure can erode trust, damage relationships, and harm results. To prevent or reduce failure, especially in critical, high-stakes, or irreversible situations, it is important to plan ahead. Define your scope, deliverables, and milestones. Align expectations, roles, and responsibilities with stakeholders. Execute well by following the plan and using the best tools and resources available. Communicate often by keeping stakeholders informed and involved. By failing gracefully, leveraging your failure, and preventing unnecessary failure, you can demonstrate that you are honest, humble, positive, resilient, adaptable, contributive, celebratory, prepared, organized, competent, reliable, collaborative and communicative--the qualities of a leader that can be trusted.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re struggling to build trust with senior stakeholders. How can you use failure to win them over?

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1 Why failure matters

2 How to fail gracefully

3 How to leverage failure

4 How to prevent failure

5 Here’s what else to consider

Senior Stakeholder Management

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You’re struggling to build trust with senior stakeholders. How can you use failure to win them over?

1

2

3

4

5

1 Why failure matters

2 How to fail gracefully

3 How to leverage failure

4 How to prevent failure

5 Here’s what else to consider

Senior Stakeholder Management

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