You're struggling to boost after-sales efficiency. How can you prioritize tasks with technology?

To boost after-sales efficiency, start by leveraging technology to automate routine tasks such as follow-up emails, customer feedback collection, and inventory updates. Implement a robust CRM system to track customer interactions and prioritize support based on urgency and impact. Use data analytics to identify common issues and preemptively address them. Streamline communication channels with chatbots and AI-driven support tools to provide instant responses to customer inquiries. By integrating these technologies, you can free up your team to focus on more complex, high-value tasks, ultimately improving overall efficiency.

One thing I have found helpful is to create a robust customer data base. Customer data base should be further narrowed down to what the particular Aftersales set up can handle efficiently. Today there are many tools which can help in sorting out these data base to allow effective service booking, planning the periodic Maintenance schedules and improve on the TAT(Turn around time) for customer who avails these services.

A integra??o com o CRM é importante para o acompanhamento e a nutri??o de informa??es das etapas que o seller se encontra, agendamento de tarefas para realizar contatos periódicos com o intuito de saber como está a experiência do cliente com o produto ou servi?o. Acho útil realizar on-boarding e explicar como ele será acompanhado.

This is extremely important in today's scenario given the competition in the market. Helps the Aftersales enormously in reducing the time taken for non productive work. Trained manpower can concentrate on Customer experience and business. These Automation can be tailor made for a particular application giving superior services. Investment in these Automation will give superior returns over a period of time.

This is the future of Businesses across Aftersales segments. For example helps to pinpoint on Inventory management of spare parts which in turn will help to stock the necessary parts, avoid downtime and will not block funds. For any services, parts play a very important role and at the same time can be a show stopper in Aftersales if not managed correctly. Data Management also helps in avoiding critical breakdowns with predictive analysis of a particular part or vehicle itself. Helps in better inputs to R & D to work on to improve the products. It's beneficial to invest in a good Data Management Software.