Be the calm in the storm. Maintaining a professional demeanor and tone during hectic situations is crucial for creating a culture of professionalism and precision. The key to precision during chaos is thorough planning - defining team members' roles clearly and practicing extensively. Management plays a vital role in observing and addressing hurdles that hinder the team's progress, thinking innovatively to overcome obstacles. When your team faces the peak of chaos, your firm, focused direction, and stoic presence can be the anchor needed to realign and get back on track.

Here’s how I see it: Stay Calm: In the rush of a busy kitchen, maintaining calm is key. Things take time, and not every day will be perfect. Patience helps keep the team focused. Streamline Processes: Efficient workflows make sure tasks flow smoothly, saving time and reducing errors when things get chaotic. Consistency in Training: Regular training ensures everyone knows the standards, even when the pressure's on. Broader Perspective: While it’s crucial to meet daily standards, don’t lose sight of the bigger picture—improving systems and fostering growth will help you in the long run. Communication & Cleanliness: Strong communication and a clean, organized kitchen build consistency, even on the busiest days.

The kitchen is the engine of any restaurant, driving the promise of excellence to guests. In moments of chaos, it’s tempting to compromise on quality, but this is a brand killer. While it’s crucial to master the mechanics, never lose sight of the "Main Thing": maintaining excellence. Consistent focus on excellence builds competence, fuels passion, and plants seeds for long-term success. As you stay committed, momentum follows, creating a cycle of growth. Guests will forgive wait times if you manage expectations and deliver excellence—but if you compromise on quality, that’s what they’ll remember

Maintaining excellence in a hectic kitchen requires leadership, organization, and adaptability. 1. Lead with calm: Your composed demeanor helps set a professional tone. 2. Streamline operations: Ensure thorough mise en place, keeping everything organized and prepped to minimize chaos. 3. Clear communication: Maintain open, efficient communication to avoid confusion and solve problems quickly. 4. Train consistently: Regular training ensures team members follow procedures, maintaining quality under pressure. 5. Be adaptable: Stay flexible to tackle unexpected challenges without sacrificing standards.

As a leader you must always keep the team aware, present and connected to the promise you make to your customers. That is, the promise you share as a team. Clear instructions, and definition of timelines are crucial. All completed with the fact of understanding the humanity of each one and that is, understanding that everyone in the team has a different way of learning and listening. As a leader the most important challenge is to understand individuality and make it work in your favor.