You’re starting a new customer experience role. What are the most important technologies to know?
If you're starting a new customer experience role, you might be wondering what are the most important technologies to know. Customer experience, or CX, is the sum of all the interactions and emotions that customers have with a brand, from awareness to loyalty. To deliver a great CX, you need to use various tools and platforms that help you understand, communicate, and improve your customers' journeys. Here are some of the most essential technologies that you should be familiar with as a CX professional.