You’re setting deadlines for an after-sales project. How can you ensure they’re realistic and effective?

Understanding the scope of the project is the main guide to follow. It is necessary to pay attention to the executive schedule, SLAs, KPIs, available budget, in addition to having a risk and communication matrix that is widely accessible to everyone involved and which were previously defined to handle the post-sales project.

Estudar e escrever um escopo claro e realista passa por uma técnica chamada "boa defini??o de objetivos" que usamos na Programa??o Neurolinguistica - PNL. Quando definimos com clareza o escopo, ajustando prazos, entregas, para que expectativas sejam atendidas na sua maior integridade, provavelmente as a??es subsequentes ser?o melhor atendidas. Ao escrevernos com detalhes, pensamos em quase tudo. é 50% do trabho resolvido. Depois é so entrar em a??o.

Before setting deadlines, understand the scope of the project. Identify all the tasks that need to be completed such as: 1. Start by defining the project goals. What results are you trying to achieve? 2. Define the key deliverables of the project. 3. Break down each deliverable into smaller, more manageable tasks. 4. Identify key milestones in the project timeline. Milestones help you track progress and stay on schedule. 5. Identify any constraints or dependencies that may affect the project schedule. 6. Risk assessment. 7. Engage stakeholders to ensure their expectations are aligned with the project scope and timeline.

To ensure a real and effective after sale process: 1. Establish clear expectations with the customer regarding post sale support, warranties, and any follow up procedure. 2. follow up procedure: make sure customers still connected after the sale to gather feedback or address concerns. 3.Quality assurance: monitor the quality of every after sale interaction trough surveys or feedback forms so you ensure consistency and effectiveness. 4 Continuous Improvement review processes to enhance overall experience. its all about fostering long-term customer satisfaction and loyalty.

Understanding the scope of a client's project after the sale is essential to delivering satisfactory results. This allows you to align customer expectations with the company's capabilities, ensuring all parties are on the same page in terms of objectives, deadlines and required resources. By fully understanding the scope of the project, professionals can avoid misunderstandings, minimize rework, and effectively provide solutions that meet specific customer needs. This results in more accurate, high-quality delivery, increasing customer satisfaction and strengthening long-term relationships.

Break the project down into smaller, more manageable tasks. This will help you more accurately estimate the time needed for each task and identify dependencies between tasks. Define project phases: For example, you might have phases such as planning, implementation, monitoring, and evaluation. Define deliverables for each stage. List of tasks for each delivery. Estimate the time and resources required for each task. Identify dependencies between tasks. Some tasks may need to be completed before others begin, while others may need to be completed simultaneously. Create a task schedule. Monitor the progress of each task against the schedule. Be flexible and willing to adjust your assignment schedule as needed.

Dividing the project into stages is essential. During scope definition, activities and steps are defined. Dividing them between each team that will be responsible is essential, in addition to using tools such as work breakdown structure (WBS), aiming to classify the levels to be managed. There is a lot of software used for project management, which contributes to process automation, calendars, schedules, reminders, graphics, among other mechanisms that can, for example, facilitate "visible management".

Dividing a project into more than one stage is essential to ensure a structured and effective approach. This allows for better organization of tasks, a more equitable distribution of resources and a more accurate assessment of progress. Furthermore, dividing the project into stages makes it easier to identify problems and make adjustments along the way, increasing the chances of success and minimizing risks.

Consider factors such as resource availability, task complexity, and potential risks when setting deadlines. Think: 1. **Availability of resources: including human resources, budget, and materials. 2. Evaluate the complexity of the tasks involved in the project. 3. Identify potential risks that may affect the project schedule. 4. Use historical data from similar projects to determine your deadline. 5. Consider stakeholder expectations, including customers, team members, and management. 6. Provide some buffer time when setting deadlines to account for unexpected delays or problems that may arise during the project.

Being conservative can be an interesting step within the after-sales project journey to meet delivery deadlines. In situations like this, in addition to risk management, I always recommend working with the creation of scenarios, such as "optimal", "acceptable", "bad" and "terrible", as well as alternative plans with response time, especially for unexpected cases . It is always important to set buffers for analysis and “double checks”.

Estabelecer metas, prazos, propostas realistas é um grande desafio. A análise e o estabelecimento de cenários para determinar as a??es necessárias em cada um deles permite uma flexibilidade comportamental muito grande e uma mudan?a rápida nas estratégias de atua??o. Essa adapta??o as intempéries do caminho podem minimizar impactos negativos e perdas significativas. Para determinar cenários e criar estratégias de a??o em cada um deles é necessario competências das Soft Skills bem desenvolvidas, principalmente a da Criatividade e do Pensamento Analítico, baseado em dados. De qualquer forma ouvir sua intui??o e viz interior porlde ajudar muito.

Understand the deadline. Before trying to meet a deadline, ensure you understand when the work is due. Review the goal or guidelines. Cultivate a positive attitude. Make a checklist. Budget your time. Block off the time on your calendar. Predict potential setbacks.

Estimating time and effort on each task is crucial to planning and managing projects efficiently. This helps you set realistic expectations, allocate resources appropriately, and avoid delays. Additionally, it allows you to prioritize tasks, identify potential problems early, and optimize overall project performance.

Communicate deadlines clearly to all team members and stakeholders. Make sure everyone understands the importance of meeting these deadlines and is aligned with the project goals and priorities. concentrate on: 1. Communicate deadlines clearly to all team members and stakeholders. 2. Explain the importance of meeting deadlines to team members and stakeholders. 3. Make sure everyone is aligned on the project goals and priorities. 4. Provide regular updates on project progress and any changes to deadlines or priorities. 5. Encourage feedback and input from team members and stakeholders regarding project deadlines and timelines. 6. Be proactive in addressing any challenges or obstacles that may arise during the project.

As I already had stated in the first topic, an effective communication matrix, with everyone involved in the post-vedas project, is ESSENTIAL to its success. There's not so much to say here. Everything needs to be clear, transparent and with standardized information for each stage.

Mais uma vez a Comunica??o entra como protagonista. Clareza, transparência e Simplicidade ajudam na compreens?o e no engajamento dos colaboradores. Um recurso excelente que pode ser usado é a defini??o de OKRs e de uma politica ágil na realiza??o e entrega dos objetivos. Isso envolve toda a equipe com defini??o de papéis e responsabilizando cada participante com suas entregas. Ferramentas de comunica??o como emails, relatórios e ferramentas de produtividade coletiva ajudam muito na realiza??o dessas entregas e hoje ainda podemos usar o wa para alinhar a equipe toda.

Communication and alignment of expectations are fundamental to successful project delivery. Maintaining clear and regular communication with all stakeholders helps ensure everyone is on the same page regarding project goals, deadlines, requirements, and progress. This reduces misunderstandings, minimizes risks and increases trust between the team and clients, resulting in a smoother and more satisfactory project delivery.

It's simpler than it seems. There is a planned schedule. We need to follow up the evolution of each scheduled activity daily within the scheduled deadlines as well. It's the famous "Planned x Realized". Once again, effective communication is important, as well as timely feedback and celebrations for each stage completed. After all, sometimes it's a long way to reach the final goal, so celebrating small achievements is a way to keep everyone focused and excited!

Readjusting and reviewing customer projects post-sales is essential to ensure continued success. This allows you to adapt the project to the customer's changing needs, correct problems and maximize the value delivered. Furthermore, it demonstrates commitment to customer satisfaction and strengthens long-term relationships.