You’re running an online business. What customer service software should you use?

Existem muitos software de atendimento ao cliente no mercado, cada um especializado em um ramo e segmento diferente. Em restaurante, por exemplo cliente do ifood est?o usando o anota aí.

Selecting customer service software depends on your online business model. For e-commerce, Zendesk or Freshdesk offer order tracking and customer history features. Subscription-based services benefit from Intercom or Help Scout for managing subscriptions and understanding customer preferences. Tech or SaaS businesses may find Zendesk or Jira Service Management suitable. Marketplaces can consider Zendesk or Salesforce Service Cloud for multi-channel support and dispute resolution. Small businesses may opt for user-friendly options like Freshdesk or Zoho Desk. High-touch service models benefit from Salesforce Service Cloud or Intercom. AI-driven support can be achieved with Zendesk or Intercom.

Depends on how far along you are in the process as a Start up customer service is very important and becomes hands on as you scale softwares that utilize quick responses like help scout or AI chat bots become more common

Entenda e sua base gosta de ser atendido por WhatsApp, liga??o ou e-mail. Dependendo do seu segmento existem registros que precisam ser arquivado, documentos preenchidos e assinaturas realizadas.

For a diverse customer demographic, versatile platforms like Zendesk or Freshdesk offer comprehensive solutions. If your customer base leans towards tech-savvy users, Jira Service Management or Zendesk may provide advanced functionalities. Intercom or Help Scout could be suitable for businesses with a subscriber-heavy customer base, allowing for personalized interactions. Consider the preferred communication channels of your customers; for a socially active user base, tools like Hootsuite or Zendesk with robust social media integration may be beneficial. Prioritize customer preferences and behavior when selecting software to ensure an optimal support experience tailored to your specific customer base.

Veja se sua empresa precisa automatizar todo o processo, se precisa só fazer a conversa inicial, se precisa colocar formulários para os clientes, deixa a sua equipe de atendimento munida de muita informa??o para realizar o contato com o cliente.

For teams with intricate workflows, Zendesk or Freshdesk offer customizable ticketing systems and robust workflow management. Consider the devices your support team uses; cloud-based solutions like Zendesk and HubSpot Service Hub are accessible from various devices, ensuring flexibility. If your team is spread across different locations, prioritize tools with collaboration features, such as Jira Service Management or Salesforce Service Cloud. Assessing the specific needs of your support team in terms of workflow, device preferences, and geographical distribution will guide you towards a software solution that optimally supports your customer service operations.

Pense que eles o software vai atender um volume sobre-humano de clientes, por isso tem que pesar na escalabilidade desse produto, e se o custo beneficio é interessante para sua empresa.

When choosing a customer service software, consider factors such as ease of use, scalability, integration capabilities, customer support, and pricing. I personally have a good experience with Zendesk. It offers a suite of customer service tools, including ticketing systems, live chat, knowledge base management, and analytics. It also has a user-friendly interface and customizable features.

Um software de atendimento ao cliente que você deve usar para administrar um negócio online depende de uma análise primeiro? * Seu modelo de negócio: E um restaurante? é uma loja? Precisa buscar algo que fa?a sentido; * Sua base de clientes: Quem s?o eu cliente e como querem ser atendidos? * Sua equipe de atendimento ao cliente: Pegue o máximo de informa??es antes de come?ar o antedimento; * Seu or?amento e escalabilidade: Precisa ser escalável, pois esse é o objetivo do software; * Recursos comuns a serem procurados: Precisa ser algo fácil para o cliente e para você.