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You're overseeing a network upgrade. How can you engage all stakeholders effectively?

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Upgrading a network is a significant task that requires careful planning and the engagement of all stakeholders. As you embark on this journey, remember that effective communication is key. Your role is to ensure that everyone from the IT team to the end-users understands the process, timeline, and benefits of the upgrade. By keeping all parties informed and involved, you can minimize disruptions and foster a sense of ownership, ultimately leading to a smoother transition and better adoption of the new network infrastructure. Let's explore how you can achieve this.

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Ron Klink

"Partnering with CIOs & CISOs to Tackle IT Challenges | Expert in Business Continuity & Disaster Recovery | 30+ Years…

1 Identify Needs

To initiate a successful network upgrade, first understand the needs of your stakeholders. Engage with department heads to determine how the current network hinders their operations and what improvements they desire. This collaborative approach not only helps in tailoring the upgrade to address specific pain points but also ensures that the final outcome aligns with the broader organizational goals. By incorporating their input from the start, you can foster a sense of inclusivity, making stakeholders feel valued and heard.

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Ron Klink

"Partnering with CIOs & CISOs to Tackle IT Challenges | Expert in Business Continuity & Disaster Recovery | 30+ Years in IT | IAMCP & IEEE Member"
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* Engaging the different department heads is important when learning about pain points for a network upgrade. * When planning this type of network upgrade, try to make sure that there's room for expansion on the network. Just in case there's an increase network demand.

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Megat Mazhar Khair Megat Md Nor

Spatial computing enthusiast and experienced in data, digital & smart infra, advocating design thinking, agile methodology in service design and VALUE approach in operations management
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Most often and it goes without asking, stakeholders wants a network that is fast enough for their applications use, fast to deploy with minimal disruption to their operations and fast to cater their future capacity needs. I’ve taken the approach of face to face and survey questionaires to validate those wishes aligning their business targets in order to stay sustainable and avoid an overkill upgrade.

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2 Plan Together

Once needs are identified, involve stakeholders in the planning process. This collaborative approach ensures that the upgrade strategy is comprehensive and considers all aspects of the organization's operations. Share a clear and detailed plan that outlines the scope, timeline, and expected impact on daily activities. Encourage feedback and be prepared to adjust the plan accordingly. This level of involvement helps mitigate resistance to change, as stakeholders have a hand in shaping the upgrade.

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Ron Klink

"Partnering with CIOs & CISOs to Tackle IT Challenges | Expert in Business Continuity & Disaster Recovery | 30+ Years in IT | IAMCP & IEEE Member"
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* When planning a network upgrade there are different stages involved in it. * The plan must have a clear understanding of the outcome for the upgrade such as: timeline, scope of work, entities involved, etc. * All of the parties involved must be in a cohesive and collaborative team.

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3 Communicate Clearly

Clear communication is essential throughout the network upgrade process. Establish regular updates via emails or meetings to keep stakeholders informed about progress and any changes in the plan. Use layman's terms when explaining technical aspects, ensuring that non-technical stakeholders can grasp the implications of the upgrade. This transparency helps build trust and reduces anxiety about the changes, ensuring everyone is on the same page.

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Ron Klink

"Partnering with CIOs & CISOs to Tackle IT Challenges | Expert in Business Continuity & Disaster Recovery | 30+ Years in IT | IAMCP & IEEE Member"
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* A clear communication is extremely important in these types of planning. * When having different types of meetings whether it's in person, chat, virtual, etc. Everyone must be transparent with each other. * Having both technical and non-technical discussions is important as well.

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4 Provide Training

Training is a critical component in engaging stakeholders. Offer comprehensive training sessions that cater to different user groups' technical proficiency levels. Ensure that everyone knows how to utilize the new network features and understands the benefits they bring to their daily tasks. This empowerment through knowledge eases the transition and encourages a positive attitude towards the new system.

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Ron Klink

"Partnering with CIOs & CISOs to Tackle IT Challenges | Expert in Business Continuity & Disaster Recovery | 30+ Years in IT | IAMCP & IEEE Member"
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* Training is another important aspect in any type of upgrade project. * Employees must be trained before and after an upgrade has been done. This will produce a positive outcome and improve employee moral as well.

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5 Manage Expectations

It's important to manage expectations realistically throughout the upgrade process. Be upfront about potential downtime or learning curves associated with the new network. By setting realistic expectations, you can prepare stakeholders for temporary inconveniences, reducing frustration and maintaining morale. This honest approach also helps in building credibility and trust with your stakeholders.

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Ron Klink

"Partnering with CIOs & CISOs to Tackle IT Challenges | Expert in Business Continuity & Disaster Recovery | 30+ Years in IT | IAMCP & IEEE Member"
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* Managing expectations has to be realistic. Each stepping process in a network upgrade can have it's own pitfalls as well. * When setting realistic expectations, this will minimize any inconveniences for the company.

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6 Support Continuously

Provide continuous support even after the network upgrade is complete. Set up a helpdesk or support team to address any issues or questions that may arise. This ongoing support ensures that stakeholders feel confident in using the new network and know that help is readily available if needed. Such post-upgrade assistance not only smooths out any remaining kinks but also reinforces the commitment to a successful transition for all users.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Megat Mazhar Khair Megat Md Nor

Spatial computing enthusiast and experienced in data, digital & smart infra, advocating design thinking, agile methodology in service design and VALUE approach in operations management
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An interesting fact is that stakeholders hate changes in the way they access the network. One bold move which I’d experienced is using WiFi access from stakeholder’s terminal regardless whether it’s a mobile device or desk bound computer. With WiFi SSID configuration stay fixed at their terminals, network upgrade done at the core or periphery can meet all their wishes for the kind of network performance and capacity requirements.

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You're overseeing a network upgrade. How can you engage all stakeholders effectively?

1

2

3

4

5

6

7

1 Identify Needs

2 Plan Together

3 Communicate Clearly

4 Provide Training

5 Manage Expectations

6 Support Continuously

7 Here’s what else to consider

Computer Networking

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You're overseeing a network upgrade. How can you engage all stakeholders effectively?

1

2

3

4

5

6

7

1 Identify Needs

2 Plan Together

3 Communicate Clearly

4 Provide Training

5 Manage Expectations

6 Support Continuously

7 Here’s what else to consider

Computer Networking

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