You're at odds with colleagues over client career strategies. How do you navigate conflicting viewpoints?

Active listening and argumentation on both sides will give the best result. You may have to invite more experienced colleagues and consult with them. It is more important to look at the facts and remove emotions, perhaps we are talking about the same thing, but through different prisms

Active Listening & Understanding ? Approach the conversation with an open mind. ? Actively listen to your colleagues' perspectives without interrupting. ? Summarize their viewpoints to ensure understanding and show that you value their input. E.g. "In our recent discussion, you mentioned that focusing on skill development for our client is crucial. I understand that you believe this will enhance their career growth significantly." Scenario Colleague: "I think the client needs to focus more on technical skills because their industry is rapidly evolving with new technologies." Response: "I hear your point about the importance of technical skills in staying competitive. Could you elaborate on specific skills you think we should prioritize?"

Presenting Your Perspective ? Clearly articulate your viewpoint with supporting data and examples. ? Explain the rationale behind your strategy, highlighting how it aligns with the client's goals and the company’s values. E.g. "I believe that prioritizing networking opportunities is equally important. For instance, our client has expressed interest in expanding their professional connections, which could open doors to new opportunities." Scenario "My approach focuses on leveraging industry events and social media platforms to build a robust professional network. For example, connecting with key industry leaders could lead to mentorship opportunities and insider knowledge that complements their technical skills."

Finding Common Ground ? Identify areas of agreement and build on them. ? Propose a blended approach that incorporates elements from both viewpoints. E.g. "Both skill development and networking are essential for our client. Perhaps we can create a strategy that includes structured skill-building sessions alongside targeted networking events." Possible Response: "We both agree that our client needs to stay competitive and grow their career. How about we schedule weekly training sessions for skill development and monthly networking events? This way, we address both skill enhancement and professional growth."

Collaborative Decision-Making ?Encourage a collaborative environment where all voices are heard. ?Use decision-making tools such as pros and cons lists or SWOT analysis to evaluate each strategy objectively. E.g. "Let’s list the pros and cons of each approach and see how we can combine them to create a comprehensive plan. This way, we ensure that our client benefits from a well-rounded strategy." "Using a SWOT analysis, we can quickly identify the strengths, weaknesses, opportunities, and threats of each strategy. For example, skill development keeps our client current with industry standards, but it requires significant time. This analysis helps us create a balanced strategy that leverages strengths and addresses weaknesses effectively."

Seeking Client Feedback ? Involve the client in the decision-making process by seeking their feedback. ? Ensure that the final strategy aligns with the client’s preferences and goals. E.g. "To finalize our approach, let’s present both strategies to our client and get their feedback. This will help us tailor our plan to meet their specific needs and expectations." E.g. "We can arrange a meeting with the client to discuss our proposed blended strategy. We'll present the benefits of focusing on both skill development and networking, and then ask for their input to ensure our plan aligns with their career aspirations."