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Last updated on 2024年8月4日

You're navigating patient advocacy challenges. How can you uphold rights while fostering teamwork?

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Navigating patient advocacy challenges requires a delicate balance between upholding the rights of patients and fostering effective teamwork among healthcare professionals. Patient advocacy involves ensuring that patients' needs and wishes are respected and that they receive the best possible care. This can sometimes lead to tensions, as healthcare teams must work within the constraints of medical protocols, legal requirements, and institutional policies. Upholding patients' rights means being their voice, especially when they are vulnerable or unable to speak for themselves. At the same time, fostering teamwork is essential for providing coordinated and comprehensive care. As a patient advocate, you must navigate these challenges with empathy, communication skills, and a deep understanding of healthcare dynamics.

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1 Understand Rights

Understanding the rights of patients is the cornerstone of effective advocacy. These rights include informed consent , access to medical records , confidentiality, and the right to participate in their care decisions. As an advocate, you should familiarize yourself with these rights and the legal frameworks that protect them. This knowledge equips you to ensure that patients' rights are not only recognized but also honored in practice. By clearly communicating these rights to both patients and healthcare teams, you help create a culture of respect and understanding that benefits everyone involved.

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Dr Nisa Khalil

Consultant Paediatrician @ ParkCity Medical Centre | Master of Medicine (Pediatrics)
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Educate Staff: Provide training on patient rights and advocacy to ensure everyone understands their importance. Open Dialogue: Create channels for open communication between patients, advocates, and healthcare staff. Empathy and Respect: Foster a culture of empathy and respect for patient needs and concerns. Collaborative Decision-making: Involve patients and their families in care decisions to honor their preferences and rights. Clear Policies: Establish and enforce clear policies that prioritize patient rights while supporting teamwork. Feedback Mechanisms: Implement systems for patients and staff to provide feedback on advocacy efforts and team collaboration.

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Esther Blanco

Clinical Manager at Satellite Healthcare / WellBound - ended 11 20.23
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Make a conscious effort to make patients rights be a part of the initial patient education session. Informed consent must be given enough time to be read and understood including the right to refuse treatment if the patient choose this option. The right to know and that information are explained in the language that they understood. Use translators via interpreter line if English is not the primary language.

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2 Foster Dialogue

Fostering open dialogue between patients and healthcare providers is critical to successful advocacy. Encourage patients to voice their concerns, ask questions, and share their preferences regarding their care. Simultaneously, facilitate communication among healthcare team members to ensure that everyone is on the same page regarding the patient's needs and wishes. This collaborative approach helps to mitigate misunderstandings and conflicts, making it easier to find common ground and work together towards the patient's best interest.

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Andrea Barrett

Healthcare Consultant | Home Health OASIS & VBP Specialist | Aging Advocate | Health & Life Insurance Licensed | Holistic Health Advisor | Co-Founder & President, Neon City Unity Foundation | Founder, BHCC
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To navigate patient advocacy challenges while fostering teamwork, integrate advocacy into team training. Educate all members on patient rights and the ethical importance of advocacy, emphasizing its role in collaborative care. Create patient-centered care plans where each team member’s role in advocacy is clear and valued. Implement regular feedback loops with patients and their families to ensure their voices guide decision-making. Foster cross-disciplinary workshops to align team goals with patient needs, ensuring everyone collaborates effectively while respecting patient rights.

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Jonathan Clemo

Collaborative Leadership | Strategic Clarity | Compassionate Delivery Director | Board Member | Business & Charity Leader | Providing strategic and independent advisory in line with organisational objectives
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Finding a common frame of reference can be helpful. Most health care providers will have been trained around concepts of personalised care but may loose sight of this within day to day delivery. Using this frame of reference and encouraging the patient to work through questions like 'what matters most to me?' can help create a shared reference point, supporting the creation of common ground and a share approach moving forward.

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3 Build Trust

Building trust is essential for both upholding patient rights and fostering teamwork. Trust is cultivated by consistently demonstrating reliability, competence, and empathy . As a patient advocate, you must gain the trust of the patient by ensuring their needs are met and their voice is heard. At the same time, you need to establish trust with the healthcare team by showing respect for their expertise and collaborating effectively. This dual focus on trust helps create a supportive environment where patient rights are protected, and team dynamics are strengthened.

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4 Navigate Conflict

Conflict is an inevitable part of patient advocacy, but it can be navigated constructively. When disagreements arise between patients' wishes and healthcare providers' recommendations, it's important to remain calm and seek solutions that respect the patient's rights while considering clinical judgment. Effective conflict resolution involves active listening, empathy, and negotiation skills. By addressing conflicts promptly and fairly, you help maintain a positive team atmosphere and ensure that patient care remains the top priority.

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Jonathan Clemo

Collaborative Leadership | Strategic Clarity | Compassionate Delivery Director | Board Member | Business & Charity Leader | Providing strategic and independent advisory in line with organisational objectives
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Bringing the conversation back to shared values or goals can help both deescalate a conflict and create the space to find an alternative route around a particular barrier.

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5 Educate Continuously

Continuous education is vital for staying informed about the evolving landscape of patient rights and healthcare practices. As an advocate, you should engage in ongoing learning to keep abreast of new laws, medical treatments, and advocacy strategies. Sharing this information with both patients and healthcare providers helps empower them to make informed decisions and fosters a team culture that values learning and improvement. This commitment to education enhances your advocacy efforts and contributes to better outcomes for patients.

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6 Empower Patients

Empowering patients to take an active role in their healthcare is a fundamental aspect of advocacy. Educate them about their condition, treatment options, and the healthcare system so they can make informed decisions. Encourage self-advocacy by teaching them how to communicate effectively with healthcare providers and assert their rights respectfully. When patients feel empowered, they are more likely to engage positively with their care team, leading to a collaborative relationship that benefits their health and well-being.

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Richard Boardman

Executive Healthcare Leader
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I think one thing we tend to overlook is how the patient feels about his or her situation. Family and staff may have their own ideas about what should be done, but we rarely ask the patient what he or she actually wants, (or in many cases, doesn’t want) in terms of end of life care.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're navigating patient advocacy challenges. How can you uphold rights while fostering teamwork?

1

2

3

4

5

6

7

1 Understand Rights

2 Foster Dialogue

3 Build Trust

4 Navigate Conflict

5 Educate Continuously

6 Empower Patients

7 Here’s what else to consider

Patient Advocacy

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You're navigating patient advocacy challenges. How can you uphold rights while fostering teamwork?

1

2

3

4

5

6

7

1 Understand Rights

2 Foster Dialogue

3 Build Trust

4 Navigate Conflict

5 Educate Continuously

6 Empower Patients

7 Here’s what else to consider

Patient Advocacy

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感谢您的反馈

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