When conflicting views arise, it's essential to foster a constructive dialogue by actively listening to all perspectives and acknowledging differing opinions. Start by creating a safe space for open discussion, encouraging participants to share their concerns and motivations. Identify common ground by emphasizing shared values or goals related to sustainability, which can serve as a foundation for collaboration. Use data and evidence to inform the conversation, presenting facts that support various viewpoints while remaining respectful of differing interpretations. Facilitate brainstorming sessions to explore innovative solutions that address the concerns of all parties involved, promoting a sense of ownership in the outcomes.

Navigating conflicting views on sustainability impact with clients requires empathy, clarity, and collaboration. Begin by listening deeply to their perspectives, recognizing the drivers behind their stance. Clarify your position with facts, data, and case studies, while remaining open to their ideas. Highlight shared goals, such as long-term profitability, social impact, or risk mitigation, and demonstrate how sustainable practices align with their business priorities. Facilitate constructive dialogue, focusing on win-win solutions that address both parties’ concerns. Building mutual trust and showing respect for differing views ultimately helps create a common ground for meaningful impact.

Navigating conflicting views on sustainability with clients is like planning a family trip where each person has different preferences. One wants a beach, another the mountains, and someone else a city tour. To find common ground, you’d understand everyone’s priorities, look for shared interests, then create a plan that includes each preference, making everyone feel valued. Similarly, I start by listening to the client’s goals and concerns, then highlight how sustainable practices align with their objectives, such as cost savings or brand enhancement. By focusing on shared goals, we can develop solutions that meet their needs and advance sustainability.

Cuándo se presentan este tipo de contradicciones con los clientes lo primero que hay que hacer es escuchar sus necesidades, sus dolores para poder entender cuál es la base de su conflicto. Una vez se entienda la situación lograr colaborar con el cliente construyendo la mejor estrategia bajo los lineamientos de su organización, de sus proyectos y de sus actividades de tal forma que se complazca y apoye en sus necesidades y no bajo lo que quiere ver o escuchar el Proveedor

I focus on active listening and shared goals. By understanding each client's perspective, I identify areas of alignment and use data to clarify impacts. Framing sustainability as a mutual value—benefiting both business and society—helps bridge gaps and fosters collaboration. It's about creating a win-win narrative.