En conflictos de grupo, el coach puede usar preguntas estratégicas y promover la empatía para ayudar a que las personas entiendan la perspectiva del otro. En vez de forzar una solución, basta con facilitar una nueva mirada, logrando que el conflicto se convierta en una oportunidad de crecimiento y aprendizaje para todos, que no solo desactive la tensión en el grupo, sino que también conduzca a una reflexión profunda sobre la importancia de la empatía y la comunicación abierta. Muchas veces, en lugar de apresurarse a dar una solución, basta con ayudar a las personas a verse desde una nueva perspectiva.

Je fixe un cadre solide : rappel du contexte, des objectifs, des règles, et de la posture du coach : ce n'est pas un arbitre, il n'est "avec personne" ni "contre". Pendant les débats, je laisse un temps de parole sans interruption à chacun, puis en cas de désaccord, je donne la parole à tour de r?le pour que chacun exprime son point de vue. Ensuite, je demande à chaque participant "comprenez vous que X puisse être mécontent/en désaccord/... par rapport à cela?" Puis j'incite les personnes à être d'accord : "si on fait cela, ?a améliorera les choses pour tout le monde? Enfin je redonne la parole à chacun, voir si tout est ok et leur demander leur satisfaction. A aucun moment je ne quitte la posture de facilitateur ni ne prends parti.

Eliminate your agenda and focus on the challenge at hand. Empower everyone to speak their truth. Create a safe space through body language, tonality, physical movement.

Facilitating a heated group discussion is like trying to referee a dodgeball game where everyone’s blindfolded and the balls are on fire. Chaos is inevitable, but your job is to keep things from turning into a verbal demolition derby. When the intensity spikes, it’s time to play Zen master. “Alright, everyone, deep breath – let’s turn the volume down from ‘spicy debate’ to ‘mild disagreement,’ and remember, the goal is to share ideas, not throw grenades.” Keep the conversation flowing, steer them back on track, and remind them that this is a discussion, not a boxing match. Always Remind them that respect and constructive conversations sprinkled with a little compassion and consideration is the basic requirement to operate.

Been there! ?? a few key steps I did: 1. Listen Actively and Give each client space to express their views without interruption. 2. Maintain a neutral tone and body language. Avoid showing preference or making judgmental remarks. 3. Summarize and reflect what I’ve heard to ensure everyone’s point is accurately understood. 4. Guide the conversation towards finding common ground and potential solutions rather than dwelling on the conflict. 5. Help clients see the issue from the other’s perspective, fostering empathy, understanding & compassion. 6. Set Ground Rules of respectful communication consistently. 7. Ensure any agreed-upon actions are followed through and check in on the progress of the resolution.