Interpersonal conflict can be a major source of stress and dissatisfaction for your team members, affecting their productivity, performance, and well-being. As a manager, you have a responsibility to help your team work together better and resolve any issues that arise. Here are some tips on how to do that effectively.
The first step to managing interpersonal conflict is to understand what is causing it. Is it a clash of personalities, values, or expectations? Is it a lack of communication, feedback, or recognition? Is it a result of workload, deadlines, or resources? You can use various tools and methods to diagnose the sources of conflict, such as surveys, interviews, observations, or assessments. The key is to be objective, empathetic, and respectful, and to avoid making assumptions or judgments.
First to Resolve interpersonal conflict of the Weekly brainstorm session is organised and Try to understand the conflict reason and take feed back to resolve the conflict and Create ownership culture in the team and Increase theme for Mutual respect.
The major cause of conflict is ignorance; but, at my office< I give priority to resolving the conflict. Instead, I made a practice not to allow it to raise the conflict. Everybody has something to contribute and let them have their sharing and it should immediately be appraised.
The next step is to create a safe and constructive space for your team members to communicate their perspectives, feelings, and needs. You can do this by organizing meetings, mediations, or workshops, where you can guide the conversation and ensure everyone has a chance to speak and listen. You can also use techniques such as active listening, paraphrasing, summarizing, or reframing to help your team members understand each other better and find common ground.
I would urge more and more communication for resolving the conflict which exists in between team. Someone has rightly said that communication matters means we should do the maximum transparent communication among team to eliminate the conflict which foster positive environment within team. That will help in future for encouraging team performance as well.
At my office, everybody is free to work with their own thinking, so long as it is acceptable or otherwise we jointly work out the best solution.
Agreed!!! also Recognition & knowledge share to the team should be keep on top for every talented leader. The support at every step must required at workplace.
The third step is to help your team members work together towards a positive and mutually beneficial outcome. You can do this by setting clear and realistic goals, roles, and expectations for your team, and by providing them with the necessary support, resources, and feedback. You can also foster a culture of collaboration by rewarding teamwork, celebrating successes, and promoting diversity and inclusion. By doing so, you can help your team members build trust, respect, and rapport with each other.
The fourth step is to intervene as soon as you notice signs of interpersonal conflict, such as tension, frustration, or complaints. You can do this by acknowledging the problem, expressing your concern, and inviting your team members to share their views. You can also use conflict resolution strategies, such as negotiation, compromise, or arbitration, to help your team members reach a fair and satisfactory solution. The key is to act quickly, calmly, and professionally, and to avoid escalating or ignoring the conflict.
The final step is to monitor the progress and impact of your conflict management efforts. You can do this by providing regular and constructive feedback to your team members, and by soliciting their feedback on your actions and decisions. You can also follow up with your team members to check if the conflict has been resolved, if they are satisfied with the outcome, and if they need any further assistance or support. The key is to be consistent, transparent, and responsive, and to show your team members that you care about their well-being and success.
Avoid Biased behaviour, talk on facts , understand reality , Communicate properly in Team , Behave professionally during meetings . Make team understand the common Goal .