You're managing a media sales team. How do you ensure client satisfaction while maintaining fair workloads?

In my opinion managing a media sales team succesfully requires a careful balance between ensuring client satisfaction and maintaining fair workloads among the team. Focusing to listening and asking relevant questions at client meeting is the key to building trust. Empowering the whole team to connect and share their insight with the client is crucial. As well as encouraging team members to share all information and their best practices meeting the expectations of the client strenghtens team dynamics.

To ensure client satisfaction while maintaining fair workloads, I would focus on understanding client needs deeply, fostering open communication within the team, and distributing workloads fairly. By building strong relationships with clients and creating a supportive environment for my team, I can ensure both client happiness and team well-being.

Fair workloads is relative from one individual to another. The term “ fair” is highly altered by each person ‘s perception and can greatly vary in time for that person. This variance is also influenced by individual level of motivation. Therefore, managing these aspects could result in a better task allocation.

Muitas variáveis s?o importantes para que o processo aconte?a de forma satisfatória e sem desgaste. Como lideran?a, é importante entender que dentro de uma empresa seus colaboradores s?o o seu maior bem. A equipe é quem cuida do seu cliente, é ela que passa seguran?a e muitas vezes fideliza e faz sua máquina se manter girando. Pontos como comunica??o clara e efetiva, distribui??o equilibrada de tarefas, metas tangíveis, capacita??o, e acima de tudo, escuta ativa e reconhecimento, transformam um time em O Time. A partir daí, pode ter certeza que qualquer plano de a??o irá funcionar. Eu acredito muito na capacidade humana, acima de qualquer coisa.

To ensure client satisfaction while maintaining fair workloads, prioritize understanding each client's unique needs and expectations. Assign team members based on their strengths and expertise, ensuring they handle clients whose demands align with their skills. Regularly communicate with both clients and your team to gauge satisfaction and workload balance, adjusting assignments as needed to prevent burnout and ensure high-quality service. This approach fosters a deep client understanding while distributing work equitably.

I agree in every department and function prioritizing the task is very imp. This will help to reduce overlapping and individual can focus more on important task.

Totally agree, i love the model : urgent not important/ not urgent not important/ important not urgent/ urgent and important. Moreover you need to keep in mind: the 80/20 rule.

To ensure client satisfaction while maintaining fair workloads, implement a task prioritization system that categorizes tasks by urgency and impact. Assign high-priority tasks that directly affect client satisfaction first, ensuring quick response to their needs. Simultaneously, distribute tasks equitably among the team based on complexity and workload capacity, allowing for balanced and manageable schedules. Regularly review and adjust priorities to accommodate client demands and team capabilities, ensuring no one is overburdened and all clients receive timely attention.

Priorizar tarefas é um trabalho essencial para uma rotina muito mais direcionada, alinhada com o time e padronizada deixando todo o time alinhado com os processos

Task prioritization has to be aligned with long and short term goals of company and individuals. Before prioritization, I always suggest the process of selection, which has to do with saying no to some possibilities. All good sales will see everything as a possibility to generate new revenue, but sometimes you just have to say no to be efficient

To ensure client satisfaction while maintaining fair workloads, implement a centralized project management system that automates task assignments based on team capacity and client priorities. This streamlines processes, ensuring tasks are evenly distributed and deadlines are met, allowing the team to focus on delivering high-quality service to clients. Regularly review and adjust the system to keep it aligned with team performance and client needs.

Excelente pontos processos mais simplificados otimizam tempo, aceleram processos morosos e garante um aprendizado e absor??o de conteúdo de forma mais rápida

The most difficult to streamline is how to maintain a good relationship with people. People networking and trusts takes time, but instead of wasting too much time, focus on the people you have a high chance of winning over, and have a track record of a lasting relationship

To ensure client satisfaction while maintaining fair workloads, I would prioritize transparent communication by regularly updating the team on client expectations and workload distribution. This involves openly discussing project timelines, individual responsibilities, and any challenges. I would also encourage team members to voice concerns early so adjustments can be made promptly, ensuring that no one is overburdened and clients receive consistent, high-quality service. This approach fosters trust and collaboration, aligning client needs with fair, manageable workloads.

Ter uma comunica??o clara e objetiva com seu time garante uma melhora no clima e um engajamento mais saudável com o time é preciso estar alinha com comunica??o para que n?o haja ruídos e afete a saúde da equipe

To ensure client satisfaction while maintaining fair workloads, ongoing training should focus on developing team members' skills in time management, effective communication, and client prioritization. Regular workshops on balancing workloads, handling client expectations, and using CRM tools efficiently can empower the team to deliver high-quality service consistently. This training should also include role-playing scenarios and feedback sessions to help the team anticipate and manage client needs proactively, ensuring both client satisfaction and fair distribution of work.

Learn, relearn and unlearn, training is not to get a skillset known by heart, but rather have different skills that you can apply to different situations and clients. Also the training is about reviewing, improving and updating.

Technology should equip you with data to personalise, future proof and privatised. In this data overflow age, clients will appreciate trend insights and forecasts that is private to them, instead of just large amounts of data

In both areas, I’d foster a culture where quality interactions matter more than volume—whether it’s client touchpoints or the number of deals a team member closes. This way, client satisfaction is enhanced through authentic relationships, and team workload becomes a shared, dynamic responsibility rather than a static metric to be managed. Many times hitting KPIs does not give quality relationships.