1.Active Listening Paraphrase their statements to confirm understanding,Acknowledge their emotions without judgment 2. Use Plain Language Avoid legal jargon and explain concepts in simple terms,Provide examples or analogies to clarify complex points. 3. Set Realistic Expectations Be transparent about timelines, possible outcomes&costs 4. Tailor Your Communication Style Stick to the facts and maintain,Slow down, be patient, and offer written summaries to refer to later. 5. Establish Boundaries Be empathetic but firm in managing communication, especially if emotions become disruptive,Offer structured communication channels, such as scheduled calls or emails 6. Follow Up in Writing Document key points of discussion and agreements in writing.

- Remember the client is more than the issues or concerns you are providing intervention for. - Prioritise removing power imbalance and fostering a sense of collaboration wherever possible. - Be clear about your role and what this will/requires of you. - Adopting strengths-based & trauma-informed approach allows for resistance to decrease while still being able to holistically assess risk, concern and actual harm. - Be person-centred. Remember they are their own experts of their lives. While we may have information and professional judgements, let them know you want to hear their story, experiences and views directly from them. This is essential particularly with young people or victim/survivors of abuse.

Monitor your client’s self-regulation levels and how much information they seem to be processing. Tailor your communication to match their style, ensuring it’s empathetic and supportive. Whenever possible, provide written communication for added clarity and reference.

To manage clients with diverse emotional needs, start by actively listening to understand their concerns and feelings. Adapt your tone and approach to match their communication style while staying calm and empathetic. Use simple, clear language to avoid misunderstandings and confirm key points. Building trust through patience and respect ensures effective and meaningful interactions.

To ensure clear communication when managing clients with diverse emotional needs, I recommend: Active Listening and Empathy: Pay close attention to the client’s emotions and concerns. Acknowledge their feelings and show understanding, which helps build trust and ensures they feel heard and valued. Adjust Communication Style: Tailor your approach based on the client's emotional state. For clients who are anxious, offer reassurance with clear, calm responses. For more enthusiastic clients, keep the tone positive and energetic.