You're losing clients while chasing new business. How can you prevent the churn in your consulting firm?

You should always try to have a personal relationship with the top management of the client. If your services are delivering value to the client then small challenges can be taken care of. Engage with the client regularly through reports and take their feedback very seriously. Every member of the company should keep the client-first approach.

A lot of small businesses avoid the client who is showing warning signs. They become increasingly anxious, over direct and micromanage - and instead of pausing and having a conversation with the client to build that trust back up, there is a tendency to start avoiding or labeling the client as difficult. If a client is anxious, they've lost trust and the best thing you can do is confront them on why. Has pressure increased on their side? Was there something that made them question your team's abilities? To avoid it and let the partnership become increasingly unpleasant until the client churns is a huge miss. Both from a growth perspective but also from an internal culture perspective.

Regularly touching base in a non-sales manner is key to cultivating relationships. A simple CRM will help you gather info for reach outs in addition to tracking your follow up.

One thing I’ve found helpful is to also note what’s worked for other clients (without using names, of course) when discussing personalization. It can be a lightbulb moment for a concern not previously stated.

Establishing a minimum standard of service is critical so you provide clients in customers the same servic3 no matter how busy you are! You can do this by setting up systems to automate as much as possible so this us provided seamlessly! Once you have your minimum, anything above and beyond that is your call to woo them?? ??Sailynn... Your FUN Business Coach Creator of The Legacy Business System

Además de entregar valor hay algo que me parece importante. Generar y desarrollar momentos woow como en la cultura Disney. para nuestros clientes. En el mundo de la consultoría, muchos de estos momentos tiene que ver con el desarrollo del crecimiento y desarrollo personal.

Feedback is only relevant if you listen, reply and make changes. Being heard is one thing - seeing the results of that feedback builds trust.

My company routinely offers incentives for existing clients, which creates the “insider” feeling and shows them that their business is valued. Additionally, there are incentives for prospects to encourage them to be part of the insider crowd!