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You're looking to advance your career. What are the most important conflict resolution skills you need?

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Conflict is inevitable in any workplace, especially if you are looking to advance your career. How you handle it can make or break your reputation, relationships, and results. That's why you need to develop and practice some essential conflict resolution skills that can help you navigate difficult situations, communicate effectively, and reach win-win outcomes. Here are some of the most important conflict resolution skills you need and how to apply them.

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Monica Kaila

Soft Skills Trainer , Free-Lance ,Consultant
Néstor Enrique Fernández

Asesoramiento Profesional Autónomo | Planeamiento, Dirección, Gerencia

1 Listen actively

One of the key skills for resolving conflict is listening actively. This means paying attention to what the other person is saying, showing interest and empathy, and asking open-ended questions to clarify and understand their perspective. Listening actively can help you avoid assumptions, show respect, and build rapport with the other person. It can also help you identify the root cause of the conflict and the underlying needs and interests of both parties.

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Monica Kaila

Soft Skills Trainer , Free-Lance ,Consultant
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I think that that one skill that is needed to go up not only in one's career but also in life, is communication skills. Under this umbrella, listening skills ard very important. Only if we listen actively, with full attention, can we grasp the situation, avoid misunderstanding and work on a resolution. The next skill would be empathy. Putting ourselves in the shoes over the effected would help us understand the reason of conflict better and would also help us to reach an effective solution.

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Jiten Sharma

Senior Consultant at Transunion | Certified SAFe Scrum Master 6.0 | CAPM? Certified Project Manager | Certified ScrumMaster?| 9+ years of IT Experience
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In each and every role across all the professions, listening to the expectations and experiences is a key factor to succeed. If you listen to it properly, you have already achieved 25% success. One habit that played a key role in my career is maintaining minutes of meetings ( MOMs ) for each meeting. This helps you go back and see what was discussed and even it can be shared on the mail over with the client for being on the same page.

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Nilay Masrani CSM? CSPO?

Certified Scrum Product Owner? | Certified Scrum Master? | Sr. QA Engineer | Agile Coach | Fintech QA | E-commerce QA | API Testing Foundations | Jira | Postman | E-wallet | BrowserStack Champion
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Well as per me in each of the positions and roles there are some good listeners who listen and execute it and those who executed they get succeed There are some good listeners who listen and execute, they already achieved 50% in their position and role. Agile project and product managers are good listeners for me cause they track each of the minutes of meeting. They do post all the spoken updates by each and every employee. So that if anyone wants to come again and see they can.

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Néstor Enrique Fernández

Asesoramiento Profesional Autónomo | Planeamiento, Dirección, Gerencia
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Avanzar en una Carrera Profesional requerirá desarrollar un conjunto de habilidades (Skills), sean habilidades duras (Hard Skills) que tienen que ver con ′formación en aspectos técnicos para la gestión laboral y de habilidades blandas (Soft Skills) que está más asociada a aspectos de gestión humana. La escucha activa se fomenta entre los participantes a partir de dialogar, compartir pensamientos y sentimientos, en referencia a un conflicto laboral tiene que ver con las afecciones que acaecen, durante y después de él. A través del diálogo pueden surgir acciones que podrían solucionar el conflicto. Ayudar a otros nos hace bien y genera un efecto de reciprocidad, todo lo que sea para bien va en consonancia con una Empresa de Excelencia.

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2 Express yourself clearly

Another important skill for resolving conflict is expressing yourself clearly. This means stating your point of view, feelings, and needs in a respectful and assertive way, without blaming, attacking, or avoiding the issue. Expressing yourself clearly can help you communicate your position and expectations, avoid misunderstandings, and create a constructive dialogue with the other person. It can also help you acknowledge and address any emotions that may be affecting the conflict.

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Néstor Enrique Fernández

Asesoramiento Profesional Autónomo | Planeamiento, Dirección, Gerencia
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El manejo comunicacional es compatible en el avance en la Carrera Profesional, ser claro en el mensaje y centralizar enfoques. Definición de la idea, antes de comunicar analizar si la idea cumple los objetivos para la cual fue erigida. Preparación, estudiar pros y los contras de la idea, esto aumenta la confianza. Hablar el mismo lenguaje, el mismo idioma y vocabulario adecuado. Especificidad, las ideas generales pueden llamar la atención, cómo esa idea se pone en marcha la hace real. Usar imágenes o descripción de escenarios. Comunica el proceso, por qué es una buena idea desde una perspectiva amplia. Tener una actitud amable y abierta, no importa lo interesante de la idea si no se sabe comunicarla.

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3 Manage your emotions

Conflict can trigger strong emotions, such as anger, frustration, or fear, that can cloud your judgment, impair your communication, and escalate the situation. That's why you need to manage your emotions effectively when facing conflict. This means recognizing and accepting your feelings, taking a break if necessary, and using coping strategies, such as breathing, meditation, or positive self-talk, to calm yourself down. Managing your emotions can help you stay focused, rational, and respectful during the conflict resolution process.

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Néstor Enrique Fernández

Asesoramiento Profesional Autónomo | Planeamiento, Dirección, Gerencia
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Administrar las emociones de manera efectiva durante los conflictos es crucial para mantener la claridad mental y la comunicación efectiva. Reconocer emociones que se experimentan y no reprimirlas. Alejarse temporalmente de la situación para recuperar compostura. Practicar respiración consciente para calmar las emociones intensas, practicar meditación para ayudar a cultivar calma interior y la claridad mental. Practicar diálogo interno positivo, comunicar necesidades (expresar emociones y necesidades de manera clara y respetuosa) durante el proceso de resolución de conflictos. Se podrá enfrentar los conflictos con mayor confianza y eficacia, manteniendo calma y compostura incluso en situaciones desafiantes.

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Angie Tan 陈向虹

Interpersonal Skills | Psychology | Personnel Management | HR Healthcare Communication | Stakeholder Engagement Outreach | Digital Marketing | Content Marketing | International Collaboration | Training
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While everyone may experience low mood and down moments every now and then at the workplace, a lack of emotion control tends to lead to conflict and disagreements which can cause relationships to sour over time and work difficult to carry on smoothly. Conflict resolution involves managing our emotions well to reflect high maturity level, upbringing and EQ. A useful way I use is to place a mirror (which is not purely to touch up makeup) on my work desk and glance at it sometimes during a call and if the mood isn’t right, it will show up on the mirror clearly (such as frowning) which is quite a good indicator that I need to adjust my tone and mellow down too.

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4 Collaborate creatively

One of the most valuable skills for resolving conflict is collaborating creatively. This means working together with the other person to find a solution that satisfies both parties, rather than competing, compromising, or accommodating. Collaborating creatively can help you generate multiple options, explore different perspectives, and leverage the strengths and resources of both parties. It can also help you build trust, mutual understanding, and long-term relationships with the other person.

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5 Negotiate effectively

Sometimes, conflict resolution requires negotiation, especially if there are limited resources, competing interests, or power differences involved. Negotiation is the process of exchanging offers and counteroffers until a mutually acceptable agreement is reached. To negotiate effectively, you need to prepare well, set realistic goals, prioritize your interests, and be flexible and creative. Negotiating effectively can help you achieve your desired outcomes, while maintaining or enhancing your relationship with the other person.

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6 Follow up and follow through

The last skill for resolving conflict is following up and following through. This means checking in with the other person after the resolution, providing feedback, and ensuring that the agreed actions are implemented. Following up and following through can help you monitor the progress, evaluate the results, and address any issues that may arise. It can also help you reinforce the positive aspects of the resolution, celebrate the achievements, and maintain the relationship with the other person.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're looking to advance your career. What are the most important conflict resolution skills you need?

1

2

3

4

5

6

7

1 Listen actively

2 Express yourself clearly

3 Manage your emotions

4 Collaborate creatively

5 Negotiate effectively

6 Follow up and follow through

7 Here’s what else to consider

Interpersonal Communication

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You're looking to advance your career. What are the most important conflict resolution skills you need?

1

2

3

4

5

6

7

1 Listen actively

2 Express yourself clearly

3 Manage your emotions

4 Collaborate creatively

5 Negotiate effectively

6 Follow up and follow through

7 Here’s what else to consider

Interpersonal Communication

给文章评分

感谢您的反馈

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