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Last updated on 2024年8月7日

You're leading an ERP project team. What communication skills are crucial for success?

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Leading an Enterprise Resource Planning (ERP) project team is a complex task that requires a blend of technical knowledge and soft skills, particularly effective communication. ERP systems integrate various business functions—finance, human resources, supply chain, and more—into a single, unified system, streamlining processes and improving data visibility across an organization. As the project leader, your ability to communicate clearly and efficiently with stakeholders, team members, and users is vital to the success of the ERP implementation.

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Ronald K.

1 Clear Articulation

When managing an ERP project, clarity in communication is paramount. You must be able to explain intricate technical details and project goals in a way that is easily understandable to all parties involved. This means breaking down complex concepts into simpler terms and ensuring that there is no ambiguity in your messages. Clear articulation helps in aligning the team's efforts with the project objectives and facilitates a smoother decision-making process.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
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Effective communication is about clear explanation and active listening. With unambiguous mutual understanding, the business goals, objectives and strategy as well as the aligned ERP strategy, functional and technical requirements and system expectations are exactly known by every stakeholder. This helps to select the best-fit ERP solution. Communication throughout and after the ERP implementation with constructive feedback loops ensures a successful ERP initiative with continuous business process improvement.

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2 Active Listening

Active listening is a critical skill for leading your ERP project team. It involves fully concentrating on the speaker, understanding their message, and responding thoughtfully. By actively listening to your team members, you demonstrate respect for their input and encourage a collaborative environment. This approach helps in uncovering hidden issues, mitigating misunderstandings, and fostering a culture of open dialogue, which is essential for the intricate work of ERP implementation.

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Ronald K.
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In My Perspective - alignment with business goals are the key point that we need to listen to. in the terms, when the team members have points that complements the value that brings the overall team/ company closer to the business goal of the ERP being implemented, this is a paramount importance.

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3 Non-Verbal Cues

Non-verbal communication can often tell you more than words alone. As a project leader, being attuned to body language, facial expressions, and tone of voice is crucial. These cues can help you gauge team morale, identify who may be struggling with certain tasks, and understand the true sentiments behind what is being said. This awareness allows you to address concerns proactively and maintain a positive team dynamic.

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Rafael Mu?oz Canessa

Gerente de administración y finanzas. Consultor de Empresas.
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- Active listening: Pay full attention to team members, understanding their ideas and concerns. - Clarity and concision: Express ideas clearly and directly to avoid misunderstandings. - Constructive feedback: Receive comments that encourage development. - Adaptability: Adjust the communication style for technicians, stakeholders, or end users. - Conflict management: Resolve disagreements effectively. - Motivation: Foster a positive environment - Transparency: Keep all members informed about the progress of the project. - Interpersonal skills: Develop solid and trusting relationships within the team and with other areas of the organization.

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4 Feedback Loops

Creating effective feedback loops within your ERP project team is vital. This involves not only providing constructive feedback to your team members but also encouraging them to share their insights on the project's progress. A culture that values feedback can lead to continuous improvement and innovation, as well as a sense of ownership among team members. Remember to deliver feedback in a manner that is supportive and geared towards professional growth.

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5 Persuasive Communication

Persuasive communication is another essential skill for ERP project success. You'll often need to convince stakeholders of the benefits of the ERP system, negotiate resources, or motivate your team to embrace new processes. Persuasion isn't about manipulation; it's about presenting information logically and compellingly to align others with your vision. It requires understanding the perspectives of different stakeholders and tailoring your message accordingly.

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6 Conflict Resolution

Finally, conflict resolution skills are indispensable when leading an ERP project team. Disagreements and conflicts are inevitable in complex projects. The ability to navigate these situations constructively is key to keeping the project on track. This requires patience, empathy, and the ability to find common ground among differing viewpoints. A leader skilled in conflict resolution can turn challenges into opportunities for team building and problem-solving.

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You're leading an ERP project team. What communication skills are crucial for success?

1

2

3

4

5

6

1 Clear Articulation

2 Active Listening

3 Non-Verbal Cues

4 Feedback Loops

5 Persuasive Communication

6 Conflict Resolution

Enterprise Resource Planning (ERP)

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You're leading an ERP project team. What communication skills are crucial for success?

1

2

3

4

5

6

1 Clear Articulation

2 Active Listening

3 Non-Verbal Cues

4 Feedback Loops

5 Persuasive Communication

6 Conflict Resolution

Enterprise Resource Planning (ERP)

给文章评分

感谢您的反馈

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