Make sure you answer your phone during business hours. Getting voicemail is something no one likes. And if you do get voicemail, return the call promptly. No one likes to be left hanging.

As an operator I enjoy clear communication, transparency, and ideally use of technology to aggregate and streamline data. Maximizing income and expenses while keeping the residents top of mind is definitely preferred.

Give clients real-time access whenever possible to their building data and any reporting. Let them have their portal or pipeline to the information 24/7/365. They can see firsthand the volume and the issues that arise and how those issues and items are addressed. With today's technology, I would imagine some systems can provide viewing credentials so the clients feel they can see everything. I would also provide them with a detailed property profile that they can retain and own so they have answers to the most basic questions about their asset at all times. That data should be owned by the building and live on no matter who owns or manages or leases the property. Not locked up in the records of the 3rd party agent.

To maintain transparency and trust while communicating with multiple property owners, I prioritize open and honest communication by providing regular updates on developments and addressing concerns promptly. Establishing clear expectations from the outset ensures all parties understand the process and timelines. I practice active listening, allowing property owners to voice their opinions and feedback, reinforcing their involvement in decision-making. Using consistent communication channels, such as emails or updates through a shared platform, helps keep everyone informed. Acknowledging their contributions demonstrates that their input is valued, fostering trust and enhancing collaboration among property owners.

One thing I found helpful is being precise and clear when giving information, be on time and show that you really mean to assist and listen. The last one is very important as it will differentiate you with the rest.