You're a job seeker in the After-Sales industry. What do you need to know to succeed?

Product Knowledge: Gain a deep understanding of the products or services you'll be supporting. Technical Skills: Develop or enhance your technical skills related to troubleshooting, diagnostics, and repairs. Customer Service Skills: Excellent customer service skills are essential in the After-Sales industry. Practice active listening, empathy, and effective communication to ensure customer satisfaction and loyalty. Problem-Solving Abilities: Develop strong problem-solving abilities to quickly identify issues, analyze root causes, and implement appropriate solutions. This may involve collaborating with other team members, consulting technical documentation, or seeking assistance from manufacturers or suppliers. Practice Active Listening

1. Customer Needs and Expectations: Knowing what customers expect from products and services is crucial. Understanding their needs helps tailor after-sales support to meet those expectations. 2. Competitor Analysis: Understanding what competitors offer in terms of after-sales service can help in positioning your own offerings effectively and identifying areas for improvement. 3. Product Knowledge: In-depth knowledge about the products being sold allows after-sales team members to troubleshoot issues effectively and provide accurate support and guidance to customers. 4. Trends and Technologie: Keeping abreast of market trends and emerging technologies helps in anticipating customer needs and adapting after-sales services accordingly.

Adapting your CV and cover letter to a specific role is time consuming, but it is essential. Good Companies are in the position of being able to pick and choose the ideal candidates. You will sell yourself short, unless you are seen to have taken the time applying for a particular role.

L'après vente , c'est vaste je dirais en 1:le service aux agents du secteur , aux particuliers en 2: L'amabilité , le respect , le sourire en 3: la connaissances du des produit concerné ou services

Conhecimento é a moeda mais poderosa do mundo, quanto mais você pesquisa sobre o seu cliente, regi?o, concorrentes, mais preparado para criar conex?o real e ser especialista do que você atende! Sejam curiosos!

In my career, whenever I've encountered transitions, whether internal or external, I've consistently been called upon to provide clear examples of how I've played a pivotal role in resolving challenging situations with customers. When pursuing new opportunities, it's essential to succinctly convey previous experiences, highlighting tangible metrics such as numbers, percentages, or indicators to demonstrate the demand for my personal skills and how I utilized them to drive solutions and achieve success in various situations.

Como manager de posventa ?qué busco yo en las personas que quiero que pertenezcan a mi equipo? Que tengan gran capacidad de expresión y desarrollo corporal y verbal, que puedan ser interlocutores de cualquier persona sin importar edad, Rango, sexo, posición económica entre otras. Personas con gran capacidad analítica, capaces de ser críticos y evaluar cualquier situación. El trabajo en equipo es más que fundamental; porque la posventa es un trabajo llevado por varias personas y que involucra varios actores tanto internos de las organizaciones, como externos en los usuarios. Tolerancia al cambio y sin importar el tipo de personalidad, la serenidad y calma son claves a la hora de abordar clientes molestos.

Practical knowledge and a can do skill set are key in this sector. Customers value people who can talk confidently about product and services, without any suspicion of muddling through. Confident product knowledge helps to build long term relationships that can open doors, help up sell with added value and customer satisfaction. Aftersales personnel should always take time in all the departments to broaden their knowledge and build skills to help customers make informed and sound decisions. Knowledge and integrity are key stones here

Eu sempre fa?o um comparativo dos meus concorrentes para ter na "palma da m?o". Ter o conhecimento dos prós e contras das empresas nas quais você se relaciona além de ajudar a atender melhor de acordo com necessidade de cada cliente, te dá confian?a de que você tem o melhor para ele.

Domínio de território é muito importante no pós venda, conhecer a regi?o, as tendências, dominar os produtos que trabalha também faz parte da opera??o, conseguindo levar ao cliente solu??es.

Showcasing personal achievements involves specific steps to effectively highlight your skills and contributions: 1. Be specific about your achievements, detailing their significance. 2. Quantify results whenever possible to demonstrate impact. 3. Highlight the skills utilized and developed during the accomplishment. 4. Emphasize your contributions and role in reaching goals. 5. Use action-oriented language to convey initiative and ownership. 6. Provide context by explaining challenges overcome. 7. Tailor your presentation to the audience for maximum relevance. 8. Maintain honesty and humility, avoiding exaggeration. 9. Acknowledge the contributions of others when appropriate. 10. Craft clear, compelling narratives to engage your audience.

Según mi experiencia, un cliente satisfecho genera lealtad hacia la marca y genera relaciones duraderas, además te refiere con otros posibles clientes y de esta manera se incrementa el portafolio.

1. Quantify Results: Use numbers or percentages to show how you've improved things like costs, revenues, customer satisfaction, or efficiency. 2. Provide Evidence: Use testimonials, awards, or recognition to back up your achievements. 3. Tailor Examples: Choose achievements relevant to the job you're applying for. 4. Be Brief: Keep it short and to the point, using bullet points or brief sentences.

Metricas que jamas deben de faltar en tu negocio si buscas leatad del cliente: 1) Net Promote Score (NPS) 2) Customer Effort Score (CES)

Algunas ideas principales: Curiosidad Constante aprendizaje Trabajo en equipo Innovar con pruebas y error Retroalimentación

1. Highlight Learning: Mention relevant training, certifications, or ongoing education in your application materials. 2. Demonstrate Curiosity: Show your interest by asking questions and making suggestions during interviews. 3. Be Solution-Oriented: Propose innovative solutions to problems in the industry based on your knowledge and experience. By emphasizing your willingness to learn and adapt, as well as your proactive approach to problem-solving, you can demonstrate your readiness to thrive in the evolving after-sales landscape.

Dans un environnement aussi dynamique que l'industrie de l'après-vente, la capacité à s'adapter et à innover est essentielle. En mettant en avant votre volonté d'acquérir de nouvelles compétences et de vous familiariser avec de nouvelles technologies, vous démontrez votre engagement envers l'amélioration continue et votre capacité à répondre aux défis émergents. En incluant dans votre candidature toute formation ou certification pertinente, ainsi qu'en démontrant votre curiosité et votre capacité à proposer des solutions innovantes, vous vous positionnez comme un candidat dynamique et désireux de contribuer activement à l'évolution de l'industrie.

1. Join Associations: Connect with industry peers by joining professional groups. 2. Attend Events: Meet professionals at industry gatherings and conferences. 3. Engage Online: Participate in online forums and LinkedIn groups. 4. Use Social Media: Showcase your skills on platforms like LinkedIn and connect with potential employers. 5. Reach Out: Don't be afraid to ask for advice or referrals from former colleagues and mentors.

Se conecte verdadeiramente com a dor do seu cliente, fa?a a manuten??o dessa rela??o no dia a dia e n?o apenas quando ele precisa de você. Fazendo isso você terá um relacionamento forte e consolidada, além de se tornar uma referência para ele quanto ao atendimento e satisfa??o.

Il est tres bien de construire un reseau, mais le plus important est de savoir maintenir ce reseau. En effet, beaucoup de gens savent faire le premier contact mais tres peu savent maintenir le contact et parviennent a ne pas etre consideres comme des "opportunistes" qui ne se montrent que lorsqu'ils ont besoin des clients.

Quando o interesse é um novo emprego deverá organizar e ampliar sua rede para que suas a??es se tornem publicas e atinjam o maior numero de contatos possíveis. Mantenha alimentando de informa??es sobre sua conquistas e métodos que usa para chegar ao sucesso com a Experiência do Cliente. A visibilidade é a chave principal para abrir novas portas, descobrir o nicho de pessoas que queira atingir é fundamental para que suas postagens sejam mais eficazes a # é uma fun??o primordial nas postagens.

O setor de pós-venda é altamente baseado em relacionamentos e referências. Construir uma rede sólida através de associa??es profissionais, eventos, fóruns online e contatos pessoais é essencial para encontrar as melhores oportunidades e avan?ar na carreira. O uso estratégico de plataformas de mídia social, como o LinkedIn, também pode ser uma ferramenta poderosa para mostrar suas habilidades e se conectar com pessoas influentes na área.

The value of Aftersales is only known within Aftersales. I experienced this a lot in the past. Aftersales is often considered as the not so important part in the chain. Even though (in the Automotive area, which I work in) it is crucial and in most cases is the single most relevant experience that decides about customer retention. Knowing that, and also understanding that others might just not be able to see the big picture, allows you to stand out in your actions, even though one might feel underestimated or unheard at times.

He trabajado durante 10 a?os en ventas directa. El principal apoyo es el cliente fan, ese cliente que no sólo está contento con la compra del producto, sino que además, lo cuenta. Siempre decía a los agentes comerciales en mis formaciones, que su tarea principal empezaba con el cliente.

Be certain to research the company that you are considering joining. The door swings both ways and whilst the position may sound initially great, it may come at a high price when you actually join. It is not unknown for a company to go through 3 Dealer Principles or Aftershaves managers in 4 months.