You're in a high-pressure aviation environment. How can you communicate effectively?

Siempre la regla, felicitar en público, bajar línea por malos desempe?os en privado. Ser acertivo es clave. Sin rodeos, al grano, fomentar comunicación y escucha activa para que tu equipo confíe en vos como líder.

Use of standard phraseology helps reduce the risk of misinterpretation, various operators across the globe emphasize the need for crew to comply with the same standards of transmission. This enhances the situation awareness as well as mitigate any ambiguity, information biases are also limited as the crew expect the same words for similar message transmissions anywhere in the industry.

Be Clear and Concise use Active listening Stay Calm and Composed Choose the right medium Provide Context Use Positive Language Be assertive, Not Aggressive Clarify Expectations Follow up Seek Feedback

Effective communication is all about sending clear and precise messages for the other part to conceptualize and respond effectively. Standard aviation phraseology becomes an important and strategical component. ATC employs this strategy to be able to communicate using Very High Radio Frequency to communicate with flight crews in transit. This communication is essential for altitude assignment, flight number, enroute weather reports and even in emergencies.Standard ICAO phraseology eradicates language barriers and simplifies communication transcontinentally.

I absolutely agree it as one of the very important to save time while communicating where every second matters! This is why aviation personnel are trained for, while working in such an environment .

Ser preciso e conciso n?o é t?o fácil como parece. Exige prática e aprimoramento. No cockpit, sob alta press?o precisamos de disciplina para verbalizar e momento adequado para transmitir a mensagem. Ler pausadamente e com o tom de voz correto s?o exemplos de precis?o e de sermos concisos. Seria o nem a mais e nem a menos ! Os sons e os alarmes por exemplo, gerados em um cockpit, s?o avisos necessários e amea?as ocultas da boa comunica??o. A solu??o é concentrar na mensagem, ler corretamente e com clareza, checar se os pilotos compreenderam a mesma mensagem e utilizar o tempo com adequa??o. Evitar a distra??o e conhecer bem as regras de comunica??o s?o comportamentos conquistados com vivência profissional, acertos e erros sob reflex?o.

Correcto, en labores de Aviación en tierra y vuelo la comunicación debe ser utilizando fraseología Aeronáutica aprobado por OACI. Se recomienda NO perder el tiempo, generar distracciones con palabras largas, conversaciones diferentes a operaciones Aeronáuticas durante el horario laboral. Se debe utilizar abreviaturas precisas, números para referirse a un avión, por ejemplo en Perú OB1932 Se gana tiempo, se evitan confusiones. Adicional a fraseología Aeronáutica, el inglés Aeronáutico debe de ense?arse de manera obligatoria en las escuelas Aeronáuticas. Ahora veo que hay personal Aeronáutico ya laborando, en sus horas libres toman clases de inglés Aeronáutico.

Being concise and precise means keeping communication short and simple. Short and precise messages are often easier to comprehend and memorize, meaning the respondents don’t struggle in relaying messages back. Long messages normally incorporate information that is not necessarily accurate and important and therefore limit the capacity of effective communication.

También ahorra dinero. Un problema frecuente en la aviación es la transmisión de información de reporte de falla entre el operador/piloto y mantenimiento. Transmitir correctamente toda la información minimiza los procesos orientándolo rápidamente en la solución.Ser concreto y conciso es ser profesional, es ser eficiente.

Stay self confident in your work What you want to contribute can do with solids way can contribute in aviation stress free work environment

The whole essence of effective communication anchors on attentive and active listening in order not to miss any important pieces of information. Active listening activates the mind into motion, analyzing and digesting information to come up with a relevant and accurate response.Effective listening eliminates or minimizes the possibility of conflict of information between two or more parties involved in a conversation. Some of the aircraft disasters and human errors have been as a result of not actively listening.

En aviación es muy importante escuchar, aprender de gente experimentada, también es importante preguntar, en Aviación NO es bueno callar, quedarse con la duda. Preguntar, conversar intercambiar opiniones, estudiar nuestros manuales es retroalimentación de conocimientos. También es bueno reclamar nuestros derechos laborales, nuestros haberes.

Es muy importante atender todos los detalles de la información y saber interpretar su contenido, no solo verbal sino situacional. En ocasiones, hay que saber “leer” lo que nuestro interlocutor “omite”.

Active listening will help in better coordination with the colleagues or seniors but it is equally important to comprehend the demand of situation. So, it is important to seek and then prioritize between listening and acting in response to a situation in hand!

La escucha activa da el entendimiento de lo actuado o por actuar, facilita el enfoque de la temática dando previsión al direccionamiento de la problemática y su so?ución.

Stress and emotions can reduce concentration levels and increase the risk of repetitive errors. In this industry, concentration and situational awareness are key

In the dynamic world of aviation, pilots often find themselves facing high-pressure situations where split-second decisions can have far-reaching consequences. Whether it's adverse weather conditions, mechanical issues, or air traffic congestion, the ability to remain composed and focused is paramount for ensuring safety in the skies. Recognizing the signs of stress and understanding how to control emotional responses are essential skills for pilots. By acknowledging and addressing their emotions, pilots can maintain a calm and rational demeanor, even in the most challenging situations. This composure enables them to think clearly and make informed decisions, prioritizing the safety of their passengers and crew above all else.

Hay diversas maneras, métodos de relajación para poder controlar nuestros problemas emocionales, aprender técnicas de relajación, control del pensamiento. Personal aeronáutico debemos tener gran resistencia emocional. También es muy importante que los empleadores paguen los sueldos a su debido tiempo al personal Aeronáutico. ES MUY IMPORTANTE.

Aquí viene lo difícil: privilegiar la seguridad y no mirar el reloj. No apresurarse. Frecuentemente, tomar un respiro o una corta pausa, un café (si

El personal Aeronáutico de counter debe ser empático, amable con los pasajeros (clientes) amplios conocimientos del idioma inglés para poder comunicarse con los pasajeros que están haciendo sus trámites. El personal de vuelo, SI debe ser breve con sus respuestas abordo. En las escuelas Aeronáuticas, desde allí se ense?a que el personal de vuelo, sus respuestas deben ser breves, no es recomendable ponerse a conversar con los pasajeros.

Both air traffic controllers and pilots are facing a high-pressure workload each day. Therefore, it is important to keep encouraging pilots to watch shows overseas to gain some insights into other cultures. In addition, it encourages airline company hire staff globally, so flight crews can be aware of cultural differences and reduce the level of misunderstanding in terms of communication. On the other hand, expanding the airline network is important, so flight crews can explore cultural differences, and meanwhile, increase job positions and reduce unemployment.

Use combination of written and verbal communication. Verbal communication conveys only 07 Percent of information while body language and tone of voice conveys 58 % and 38 % of information respectively. Murphy's law of communication should also be considered while communicating.

Una de los aspectos más importantes a la hora de una comunicación efectiva es tener muy claro que tienes que comunicar y a donde quieres llegar. Mejor pensar un momento y dar un mensaje claro que dudar o tener que cambiar de parecer por no estar preparado. Asimismo, es imprescindible saber las capacidades, nivel de conocimiento, estado mental..etc. de la persona con la que quieres comunicarte. Sabiendo esto, encontrarás la mejor forma de ponerte a su “nivel” para encontrar el camino más sencillo y efectivo para comunicarte.

Communication being of paramount importance in aviation,it’s very crucial that we set systems in place to ensure that we can capture a communication error humanly possible and marginalise it to have least impact on the safety of aircraft e.g. an information that is to be circulated between a line AME , MCC and crew should be captured in writing in the form of message using a multimedia tool to avoid even slightest chance of error due to misunderstanding of the intent or complete sense of that particular message also, there must be teams to monitor for scenarios that are recurrent for a fleet causing situations like delays etc. and keep in place a system for proper dissemination of that particular info and training for concerned staff !

In a scenario involving language differences, a pilot who speaks English might encounter difficulties communicating with others who may have a different native language. While English serves as the international language of aviation, varying accents or language habits can lead to misunderstandings. E.g. an air traffic controller or Pilot whose native language is not English may interpret or use certain terms or pronunciations differently, complicating communication. In such situations, it's crucial to remain patient, articulate clearly, and, if necessary, employ alternative communication strategies to ensure that vital information is correctly understood. Always rely on standard phraseology, as it reduces the risk of misunderstanding.

As a leader, I believe one of the best way to effectively communicate one’s ideas, intention or objectives is to always provide a demonstration to your subordinates with yourself as the main actor. Do what you say otherwise your words will not be taken seriously. Be the model or the example of adherence to your own instruction. This will be your proof of the sincerity of what you’re trying to communicate which is vital for the cooperation of your team. If your actions deviate from you say, communication will fail no matter how beautiful you have delivered your message in words.