登录查看更多内容

You're having a tough time managing your team. What are the best ways to resolve conflicts?

由人工智能和领英社区提供技术支持

Conflict resolution is a vital skill for practice management, as it can affect your team's performance, morale, and retention. However, resolving conflicts can be challenging, especially if you have different personalities, opinions, and expectations in your team. Here are some best practices to help you manage your team effectively and avoid or address conflicts.

此文章中的业界达人

由社区从 6 条内容中精选。了解更多

Richard Schatz

Data Center Strategy and Consulting, Manager, Project/Program Management, CDCDP, Uptime ATS, ITIL, IT PM, DC…

1 Identify the root cause

The first step to resolving any conflict is to understand what caused it in the first place. Is it a communication breakdown, a mismatch of goals, a personality clash, or a lack of resources? By identifying the root cause, you can tailor your approach and avoid making assumptions or blaming anyone. You can use tools like the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess how you and your team members handle conflict and what areas need improvement.

添加您的观点

William A. Pe?a, DMD, MS, MBA

Board-Certified Pediatric Dentist ?? | Founder, Former CEO, and Senior Director @ American Pediatric Dental Group ?????? | Co-Founder of HealthBiz Mastery ?? | Co-Author of “The Power Couple” ??
举报内容
This requires open communication and active listening from all parties involved. By identifying the root cause of the conflict, it becomes easier to address the underlying issues and work towards a resolution. It is important to approach the situation with empathy and a willingness to find common ground. Once the cause of the conflict is understood, steps can be taken to find a solution that is acceptable to all parties involved.

已翻译

赞

2 Listen actively and empathetically

The next step is to listen to all parties involved in the conflict and try to understand their perspectives, feelings, and needs. Listening actively means paying attention, asking open-ended questions, summarizing key points, and refraining from interrupting or judging. Listening empathetically means showing respect, compassion, and curiosity, and acknowledging the emotions and values of others. By listening actively and empathetically, you can build trust, rapport, and mutual understanding with your team members.

添加您的观点

William A. Pe?a, DMD, MS, MBA

Board-Certified Pediatric Dentist ?? | Founder, Former CEO, and Senior Director @ American Pediatric Dental Group ?????? | Co-Founder of HealthBiz Mastery ?? | Co-Author of “The Power Couple” ??
举报内容
By actively listening to all parties involved, it becomes possible to gain a better understanding of their viewpoints and emotions. This step is crucial in building empathy and showing respect for each individual's perspective. It also helps in creating a safe and open environment for honest communication. By acknowledging and validating the feelings and needs of all parties, it becomes easier to find a resolution that addresses the underlying issues and promotes mutual understanding and cooperation.

已翻译

赞

3 Focus on interests, not positions

When you are trying to resolve a conflict, it is important to focus on the underlying interests of each party, not their positions or demands. Interests are the reasons why people want something, while positions are what they say they want. For example, if two team members disagree on how to allocate a budget, their positions might be to spend more on marketing or on technology, but their interests might be to increase revenue or to improve efficiency. By focusing on interests, you can find common ground and explore creative solutions that satisfy everyone's needs.

添加您的观点

William A. Pe?a, DMD, MS, MBA

Board-Certified Pediatric Dentist ?? | Founder, Former CEO, and Senior Director @ American Pediatric Dental Group ?????? | Co-Founder of HealthBiz Mastery ?? | Co-Author of “The Power Couple” ??
举报内容
Focusing on the underlying interests of each party rather than their positions or demands is key to finding a sustainable and mutually beneficial resolution. By understanding the underlying interests driving each party's perspective, it becomes easier to identify common ground and explore creative solutions that meet the needs of all involved. This approach helps to move beyond the surface level of the conflict and address the root causes, leading to more meaningful and long-lasting resolutions. It also promotes a collaborative and problem-solving mindset that can strengthen relationships and build trust among the parties involved.

已翻译

赞

4 Use collaborative problem-solving

Once you have identified the interests of each party, you can use a collaborative problem-solving approach to find a win-win outcome. Collaborative problem-solving involves brainstorming multiple options, evaluating them based on criteria, and choosing the best one by consensus. You can use tools like the Interest-Based Relational Approach (IBR) or the Six Thinking Hats to facilitate this process. By using collaborative problem-solving, you can foster a positive and cooperative team culture and avoid power struggles or resentment.

添加您的观点

William A. Pe?a, DMD, MS, MBA

Board-Certified Pediatric Dentist ?? | Founder, Former CEO, and Senior Director @ American Pediatric Dental Group ?????? | Co-Founder of HealthBiz Mastery ?? | Co-Author of “The Power Couple” ??
举报内容
A collaborative problem-solving approach involves working together to generate creative solutions that address the interests of all parties involved. By focusing on finding a win-win outcome, the goal is to create a solution that meets the needs and interests of everyone, rather than just one side "winning" at the expense of the other. This approach encourages open communication, active listening, and a willingness to explore different perspectives in order to reach a mutually beneficial resolution. By working together in a cooperative and respectful manner, it becomes possible to find innovative solutions that not only resolve the conflict at hand but also strengthen relationships and build trust among the parties involved.

已翻译

赞

5 Follow up and monitor

The final step is to follow up and monitor the implementation and results of the agreed solution. You should document the action plan, assign responsibilities and deadlines, and communicate it clearly to all parties. You should also provide feedback, support, and recognition to your team members as they execute the plan. You should also monitor the progress and outcomes of the solution and make adjustments if needed. By following up and monitoring, you can ensure accountability, transparency, and effectiveness of the conflict resolution.

添加您的观点

Richard Schatz

Data Center Strategy and Consulting, Manager, Project/Program Management, CDCDP, Uptime ATS, ITIL, IT PM, DC Optimization, DC Transformation, not open to sales opportunities.
举报内容
Begin by building a good rapport with your team. Once you've established that, then provide examples and leadership, including the mentorship of your teammates and peers. Get all the diverse viewpoints and collaborate for the win win situation if that is possible.

已翻译

赞
William A. Pe?a, DMD, MS, MBA

Board-Certified Pediatric Dentist ?? | Founder, Former CEO, and Senior Director @ American Pediatric Dental Group ?????? | Co-Founder of HealthBiz Mastery ?? | Co-Author of “The Power Couple” ??
举报内容
Following up and monitoring the implementation and results of the agreed solution is crucial to ensure that the resolution is effective and sustainable in the long term. This step involves checking in with all parties involved to see how the solution is being implemented and if it is achieving the desired outcomes. By staying actively involved in the process, it becomes possible to address any potential issues or challenges that may arise and make adjustments as needed. Additionally, monitoring the results of the agreed solution allows for ongoing evaluation and feedback, which can help to identify any areas for improvement and ensure that the resolution continues to meet the needs and interests of all parties involved.

已翻译

赞

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Practice Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

You're having a tough time managing your team. What are the best ways to resolve conflicts?

1

2

3

4

5

6

1 Identify the root cause

2 Listen actively and empathetically

3 Focus on interests, not positions

4 Use collaborative problem-solving

5 Follow up and monitor

6 Here’s what else to consider

Practice Management

给文章评分

感谢您的反馈

更多Practice Management相关文章

更多相关阅读内容

You're having a tough time managing your team. What are the best ways to resolve conflicts?

1

2

3

4

5

6

1 Identify the root cause

2 Listen actively and empathetically

3 Focus on interests, not positions

4 Use collaborative problem-solving

5 Follow up and monitor

6 Here’s what else to consider

Practice Management

给文章评分

感谢您的反馈

查看其他技能