Communication is key. It’s important to have a conversation with the tenant to see what maintenance issues they are dealing with. Come up with a plan while keeping the tenant in the loop. Prioritize the needed maintenance and come up with a feasible game plan that keeps everyone happy.

For urgent tenant maintenance requests under 10 properties, messaging apps like WhatsApp, Viber, or Messenger allow real-time updates, quick responses, and easy coordination. Tenants can send photos or videos for faster issue assessment, while group chats streamline communication. For more than 10 properties, a structured system is ideal. Property management apps like Buildium or RentRedi help track requests efficiently, while a dedicated email system ensures proper documentation and prioritization. Clear protocols, trusted service providers, and defined response times further enhance efficiency in resolving tenant concerns.

Prioritize. Oftentimes Tenants don't understand the concept of "urgent", or emergency maintenance requests. Some things may take precedence over others

Prioritize the urgent maintenance request also making sure that you keep in close contact with the resident and keep them notified of the updates. Making sure that your resident is taken care of because knowing that their home is taken care of and great management is very key to our residents.

1stly we must have complete record of annual maintenance when required so we must ready to complete that task before time line or as tenant asked for maintenance. when there is urgency we can valuate time required to complete the task within time line if its realistic and manageable within scope of work so we will try to ensure their needs met within budget and on time. we also have to ensure full communication so tenant also have realistic time required for maintenance. and we can share a maintenance plan asap.