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Last updated on 2024年9月8日

You're facing tense conflicts at work. How can you defuse the situation effectively?

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Conflicts at work can be as inevitable as deadlines and coffee breaks. Whether it's a disagreement over project direction, a misunderstanding between colleagues, or a clash of personalities, the tension can disrupt the workflow and create an uncomfortable environment. You might feel trapped in the middle of a difficult situation, but there are effective ways to defuse the tension and foster a more harmonious workplace. By applying conflict management techniques, you can turn confrontations into constructive conversations and maintain professional relationships.

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Jeane Neves

Product Owner/Gest?o de Projetos/Produtos/Scrum/Metodologia ágil/ Customer Experience/Qualidade/Six Sigma Yellow Belt
Muhammad Baseer

Technical Project Manager | Product Owner | Scrum Master | 20+ Years of Experience in FinTech, Payment Solutions, and…

1 Stay Calm

The first step in managing conflict is to keep your own emotions in check . When a situation escalates, it's easy to let frustration or anger take the wheel. Instead, take a deep breath and approach the issue with a calm demeanor. By remaining composed, you signal to others that you're in control and ready to handle the situation professionally. This sets the tone for a more rational and less emotionally-charged discussion, which is crucial for reaching a resolution that all parties can accept.

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Jeane Neves

Product Owner/Gest?o de Projetos/Produtos/Scrum/Metodologia ágil/ Customer Experience/Qualidade/Six Sigma Yellow Belt
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Minha experiência na gest?o de conflitos é sempre procurar estabelecer o diálogo com os envolvidos e ouvir ambos os lados de forma imparcial. Me certificar de n?o está utilizando vieses inconscientes e proferindo julgamentos. Dialogar, falar da situa??o, mesmo que seja difícil. N?o ser agressivo ou hostil, nem prolixo e sim, ser assertivo.

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Muhammad Baseer

Technical Project Manager | Product Owner | Scrum Master | 20+ Years of Experience in FinTech, Payment Solutions, and Software Development
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To defuse tense conflicts at work, start by staying calm and composed. Listen actively to all parties involved, giving each person the opportunity to express their views without interruption. Show empathy by acknowledging their concerns, which helps lower defensiveness. Focus on the issue, not personal feelings, and guide the conversation towards finding common ground. Encourage collaboration by suggesting solutions that address the root cause. If necessary, take a break to allow emotions to cool down, and follow up with a plan for resolution. Clear communication, patience, and neutrality are key to easing tensions and restoring teamwork.

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Belén Máspoli

Experta en Liderazgo y Comunicación | Resultados con Impacto = (P+L)?C | Cofundador en Crear + Potencial Consultoría Empresarial | Speaker | Columnista .a.
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Cuando enfrentas conflictos en el trabajo, mantener la calma es clave. Aquí te dejo un paso a paso que puede ayudarte: 1-Respira y Gestiona tus emociones, recuerda que la respiración en clave para bajar tu ritmo, no estar acelerad@ y dar espacio al pensamiento. 2-No reacciones, escucha activamente a todos los involucrados, es la escucha la que te permite identificar puntos en común como base para una solución. 3-Reconoce las emociones de cada parte y empatiza. 4-Sugiere opciones que beneficien a todos de forma clara, para ello ordena tus ideas escribiéndolas o con un esquema, a fin de transmitir con claridad. 5-Lleva la conversación a un lugar privado si es necesario. 6-Comprométete con una solución y haz seguimiento.

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Adriana Ascione

Responsable Gestión Capital Humano en Bit Sistemas Servicios IT | Licenciada en Psicología
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- Siempre ¨Se Felicita en Público y se observa en Privado¨, mantener la calma uno mismo en primer lugar. Apelar ejercicio de Conciencia Plena (respiración consciente). - Desarrollar la conversación en un lugar solo con los actores involucrados. Recomendable - en situaciones donde se puede perder el control- evitar decir decir la palabra ¨calma¨ - muchas veces es un disparador a lo opuesto que necesitamos. - Escuchar si las partes involucradas están en condiciones conversar. De no estarlo, comprometerse entre todos poder hacerlo¨ cuando las aguas se encuentren serenas¨. - Hacer un seguimiento evitando caer en los sesgos y percepciones pre establecidas, con una mirada objetiva buscando ¨ tender puentes¨ para la resolución de lo acontecido

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Janani Chandran

Empowering Project and Product Managers ??Women's ERG ?? Driving Innovation in E-Commerce and Advertising ??Championing Diversity, Inclusion, and Team Empowerment
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My conflict management toolkit would be as: 1. Dare Take the 1st step in accepting the conflict and how is it impacting? Collect data with respect to where it is originating from. 2. Depersonalize Don't take the conflicts personally. This conflict shouldn't impact our working relations with the SHs 3. Detach Dont' lose your cool over this issues. Explore all possible options, including how your role model would react to it. Learnt these steps from a friend who learnt it in a training.

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2 Listen Actively

Active listening is a cornerstone of conflict resolution. It involves fully concentrating on what the other person is saying, understanding their message, and responding thoughtfully. When you actively listen, you validate the other person's feelings and perspectives, which can defuse tension. It's important to avoid interrupting or planning your next argument while the other person is speaking. Instead, focus on understanding their point of view, which can often reveal the root cause of the conflict.

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M Asadullah Kissana

SQA Team Lead, Software Quality Assurance, Agile Project Management, Managing End-to-End Testing
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Listening to everyone carefully and allowing everyone to express their viewpoints without interrupting, shows respect and helps to understand the root cause of conflict. Keep the discussion focused on the problem in hand rather than blaming or pointing out individuals. This is how you can encourage a solution-focused approach.

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3 Communicate Clearly

Clear communication is vital when navigating workplace conflicts. Be direct yet respectful when expressing your thoughts and feelings. Use "I" statements to speak from your perspective without placing blame, such as "I feel concerned about this deadline," instead of "You're not working fast enough." This technique helps prevent the other person from becoming defensive and keeps the conversation focused on resolving the issue rather than escalating it.

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4 Seek Common Ground

Finding common ground is a powerful way to resolve conflicts. It means identifying shared goals or interests that both parties can agree on. For instance, you might both want the project to succeed or to maintain a peaceful work environment. Once you establish this mutual understanding, it becomes easier to work together towards a solution that satisfies everyone involved. Remember that compromise may be necessary, but it should never come at the expense of anyone's core values or well-being.

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5 Offer Solutions

After understanding the conflict and the parties involved, it's time to propose solutions. Brainstorming together allows everyone to have input and feel invested in the outcome. Suggest several options and discuss their pros and cons. This collaborative approach not only helps find a practical solution but also rebuilds trust and respect among colleagues. Be prepared to be flexible and to negotiate; the goal is a resolution that works for all, not just for one.

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6 Follow Up

Once a resolution is reached, it's crucial to follow up to ensure that the agreed-upon actions are being taken and that the conflict has truly been resolved. This shows commitment to the solution and helps prevent similar issues from arising in the future. Schedule a check-in meeting a few weeks after the resolution to discuss progress and any lingering concerns. This ongoing attention to conflict management helps sustain a positive and productive work environment.

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Ramsha Warsi

ISTQB Certified Tester-Agile Foundation Level| ISTQB Certified Tester-Foundation Level| Language: Java| Tool: Selenium| Framework: TestNG| API testing: Postman
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Listening and communicating clearly Sharing your perspective and trying to understand things from their perspective as well Offering a win-win solution

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Conflict Management

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You're facing tense conflicts at work. How can you defuse the situation effectively?

1

2

3

4

5

6

1 Stay Calm

2 Listen Actively

3 Communicate Clearly

4 Seek Common Ground

5 Offer Solutions

6 Follow Up

Conflict Management

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You're facing tense conflicts at work. How can you defuse the situation effectively?

1

2

3

4

5

6

1 Stay Calm

2 Listen Actively

3 Communicate Clearly

4 Seek Common Ground

5 Offer Solutions

6 Follow Up

Conflict Management

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