You're facing technical glitches in a live virtual training session. How will you tackle them effectively?

I do remember once faced technical glitches during a live virtual training session. My first step was to stay calm, even though the issues were stressful. I took a deep breath and reassured participants that glitches were a normal part of virtual events. Communicating clearly, I updated them on the steps we were taking to fix the problems. Maintaining a calm demeanor helped preserve a professional atmosphere and kept participants engaged despite the disruptions. By handling the situation with composure, we managed to resolve the issues efficiently and continue the training smoothly, leaving a positive impression on everyone involved.

1. Be calm and relax 2.Assure the participant that you are working on to the issue. 3.Meantime share the deck to the participant inorder for them to review.

Never give a live virtual training without a facilitator who is knowledgeable with the platform. They are your backup in these stressful situations and can check out the technical glitch while you revert to Plan B and continue to engage with your learners during the training.

checking the basics always helps, I first checked the basics. I verified that my microphone wasn’t muted, checked cables were properly connected, and ensured my internet connection was stable. I asked participants if they could hear me and see my screen, which often pinpointed the problem quickly. These simple checks resolved the issue without needing complex troubleshooting, allowing the session to resume smoothly. By addressing basic problems first, I minimized disruptions and kept the training on track, maintaining a professional experience for all participants.

1.Check on the connection. 2.If any cable has been unwired 3. Restart the the tool once in other browser and check the session,

1. Before Jump into the meeting please check whether everything is set proper. 2. If you find any technical glitch, connect with technical team to resolve the issue immediately. 3. Still you find any challenges connect with your boss and keep inform on the progress. 4. You can connect through chatting to reschedule to participate later.

Keeping a backup will always help you keep going : I always had a backup plan ready. I prepared alternative conferencing platforms, pre-recorded materials, and supplementary handouts. At the start of the session, I informed participants about these backup options so they knew what to expect if a switch was needed. When technical issues arose, I quickly transitioned to the backup plan, minimizing downtime and ensuring the training continued smoothly. This preparation kept the session on track and maintained a positive learning experience for all participants.

1.Have a back up tool 2. Connect with other virtual sessions 3.Make sure the participant are aware of other tool that can be used has a backup.

1. Create the participants in groups 2. Assign group level tasks to keep them engaged. 3. Provide some quizzes to evaluate their knowledge.

Also its better to seek support, When Realizing I couldn’t fix the issue on my own, I quickly sought support from our technical staff. I had already designated a team member to handle technical issues, allowing me to stay focused on delivering the training content. By relying on this support, I was able to address the problem promptly and minimize downtime. This approach not only reduced my stress but also ensured that the training continued smoothly, keeping participants engaged and maintaining the session’s effectiveness.

1. Do the initial verification. 2.Seek out technical team help. 3. Check how long it takes and take the alternate solution.