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Last updated on 2024年8月3日

You're facing team conflicts over scalability concerns. How can you align everyone on the best approach?

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When product engineering teams encounter scalability concerns, it's common for conflicts to arise due to differing opinions on the best approach. Scalability, the ability of a system to handle growing amounts of work or its potential to be enlarged to accommodate that growth, is crucial for the success of any product. Aligning your team starts with understanding that each member may have valuable insights shaped by their unique experiences and expertise. Your goal is to harness these diverse perspectives into a coherent strategy that everyone can commit to.

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Moisés Falc?o

Product Manager | Product Owner | OKR Champion | Agile
Pascal Patry

Hiring Top Tech Talent
Leonildo Aletaif Jr.

Mechanical Engineer / Engineering Coordinator at Ametek Dunkermotoren Brasil-Latam

1 Define Goals

Before diving into solutions, it's essential to establish clear goals for scalability. What does scalability mean for your product? Is it about handling more users, data, or transactions? By setting specific, measurable objectives, you provide a common target for the team. This clarity allows everyone to evaluate proposed solutions against shared criteria, making it easier to compare their effectiveness and align on the most suitable approach.

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Pascal Patry

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Goals can often be misleading. One may have the goal to support more users, but that isn't well defined. This is why you should define "acceptance criteria" instead of goals. Depending on the growth of the business, the acceptance criteria could be "having the software support twice the current amount of users with the exact same hardware".

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Leonildo Aletaif Jr.

Mechanical Engineer / Engineering Coordinator at Ametek Dunkermotoren Brasil-Latam
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Espere o melhor (acima da meta), se prepare para o pior (abaixo da meta) e encare o que vier (meta). Ao pensar na escalabilidade de um projeto, produto ou volume de fabrica??o é importante estar preparado para diversos cenários ficando dentro do budget e ao mesmo tempo apto a aumentar a capacidade produtiva, e muitas vezes uma equipe bem organizada pode ter as pessoas ideais para planejar as a??es para cada cenário.

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Moisés Falc?o

Product Manager | Product Owner | OKR Champion | Agile
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Uma prática que ajuda bastante é realizar um trabalho didático com os times envolvidos com as iniciativas da empresa. é comum se deparar com experts de diversas áreas, desenvolvendo coisas incríveis, mas que n?o contribuem para a escalabilidade de um produto. Essas metas devem estar alinhadas com os principais indicadores do produto. E esse portfólio de indicadores deve estar disponível de maneira fácil para que todos possam refletir se suas atividades ir?o impactar positivamente nos números e no modelo de escala do negócio.

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Saravanan Sundaresan

Vice President, GCC, MEA & India | Leading Products & Innovations | AI Enthusiast | Driving Digital Transformation & Business Growth.
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SMART goals are crucial for addressing challenges in PET, including scalability. Clearly defining how scalability should be achieved and focusing on future needs are essential components of SMART criteria. Additionally, establishing precise acceptance criteria is vital for ensuring that your goals are met effectively.

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2 Encourage Dialogue

Open communication is the bedrock of resolving any conflict. Encourage your team to voice their concerns and suggestions openly. This dialogue should be structured to ensure that it is constructive and focused on problem-solving. As you facilitate these discussions, listen actively to understand the underlying reasons for each team member's stance on scalability issues. This will help identify common ground and areas where compromise is possible.

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3 Evaluate Options

With goals defined and dialogue encouraged, it's time to evaluate the scalability options on the table. Consider each proposal's technical feasibility, cost, and alignment with long-term product vision. It's important to weigh the pros and cons of different architectures, databases, and services that could be employed to enhance scalability. In this phase, a collaborative approach to dissecting each option will help demystify technical complexities and foster a shared understanding.

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Saravanan Sundaresan

Vice President, GCC, MEA & India | Leading Products & Innovations | AI Enthusiast | Driving Digital Transformation & Business Growth.
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I recommend preparing a DAR (Decision Analysis Record ) for any evaluation. The DAR should address the following key areas: Technical: Assess the technical feasibility and requirements. Functional: Evaluate the functional capabilities and alignment with needs. Customer Value: Consider the value and benefits provided to the customer. Cost: Analyze the cost implications and budget considerations.

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4 Make Decisions

Decision-making in product engineering often involves trade-offs. You must guide your team through a decision-making process that considers the potential impact of each scalability solution. This involves looking at the immediate and long-term effects on product performance and maintenance. Aim for consensus, but be prepared to make tough calls when necessary, ensuring that decisions are made in the best interest of the product's future.

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5 Implement Iteratively

Once a decision is made, implement the chosen scalability improvements iteratively. This allows your team to make adjustments based on real-world feedback and performance data. Iterative implementation also helps in managing risk, as it provides opportunities to catch issues early and refine solutions before they're fully integrated into the product. This approach can also help maintain team alignment, as it demonstrates a commitment to continuous improvement and responsiveness to change.

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Moisés Falc?o

Product Manager | Product Owner | OKR Champion | Agile
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Existem diversas ferramentas ágeis que podem ajudar. Se couber no seu time, o SCRUM é uma boa op??o, pois possui papeis e rituais bem definidos. Existem muitos livros sobre o assunto, um muito conhecido é "Scrum. A Arte de Fazer o Dobro do Trabalho na Metade do Tempo". O modo de pensar o desenvolvimento de maneira iterativa vai desmontar as expectativas de lan?amentos apoteóticos e frustra??es na mesma medida. No lugar disso, a evolu??o ágil vai te dar velocidade de experimenta??o e a possibilidade de realizar manobras no negócio que pareciam impensáveis.

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6 Monitor Progress

Monitoring progress is critical after implementation. Set up metrics and Key Performance Indicators (KPIs) to track the effectiveness of the scalability improvements. Regularly review these metrics with your team to ensure that the product is moving towards the scalability goals that were set. This not only keeps the team aligned post-implementation but also reinforces the importance of data-driven decision-making in product engineering.

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Moisés Falc?o

Product Manager | Product Owner | OKR Champion | Agile
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Muitas empresas acompanham apenas os indicadores de faturamento e lucro para avaliar a saúde do negócio. Claro, é importante, n?o precisa nem falar. Mas existem outros indicadores que ajudam na compreens?o do progresso do negócio. Acompanhar os números relacionados ao uso dos seus produtos, por exemplo, é importante pois vai te fazer compreender se as pessoas contratam o seu produto e este faz a diferen?a no dia a dia dia. óbvio que é importante ter bons números de vendas, mas eles podem te dar uma falsa seguran?a sobre o negócio, uma vez que acompanhar a taxa de cancelamento poderia te dar uma melhor no??o do futuro do seu produto.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing team conflicts over scalability concerns. How can you align everyone on the best approach?

1

2

3

4

5

6

7

1 Define Goals

2 Encourage Dialogue

3 Evaluate Options

4 Make Decisions

5 Implement Iteratively

6 Monitor Progress

7 Here’s what else to consider

Product Engineering

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You're facing team conflicts over scalability concerns. How can you align everyone on the best approach?

1

2

3

4

5

6

7

1 Define Goals

2 Encourage Dialogue

3 Evaluate Options

4 Make Decisions

5 Implement Iteratively

6 Monitor Progress

7 Here’s what else to consider

Product Engineering

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